Search Results for hospitality industry - Narrowed by: Sherman, Rachel, 1970- SirsiDynix Enterprise https://wait.sdp.sirsidynix.net.au/client/en_US/WAILRC/WAILRC/qu$003dhospitality$002bindustry$0026qf$003dAUTHOR$002509Author$002509Sherman$00252C$002bRachel$00252C$002b1970-$002509Sherman$00252C$002bRachel$00252C$002b1970-$0026ps$003d300$0026st$003dRE?dt=list 2024-05-18T14:23:55Z Class acts : service and inequality in luxury hotels / Rachel Sherman. ent://SD_ILS/0/SD_ILS:26602 2024-05-18T14:23:55Z 2024-05-18T14:23:55Z by&#160;Sherman, Rachel, 1970-<br/>Call Number&#160;647.94068 SHE<br/>Publication Date&#160;2007<br/>Format:&#160;Books<br/> Class acts [electronic resource] : service and inequality in luxury hotels / Rachel Sherman. ent://SD_ILS/0/SD_ILS:229601 2024-05-18T14:23:55Z 2024-05-18T14:23:55Z by&#160;Sherman, Rachel, 1970-<br/>Call Number&#160;647.94068 22<br/>Publication Date&#160;2007<br/>Summary&#160;Going behind the scenes in two urban luxury hotels, this study gives a picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on interviews and ethnographic research in a range of hotel jobs, it analyses what exactly luxury service consists of.<br/>Format:&#160;Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=179137">Click here to view</a><br/>