Chocolates on the pillow aren't enough : reinventing the customer experience / Jonathan M. Tisch ; with Karl Weber.

2024-05-18T13:12:43Z

by Tisch, Jonathan M.
Call Number 647.94068 TIS
Publication Date 2007
Summary "Blending thought-provoking ideas with down-to-earth advice, this book reveals why creating an intimate, positive, and long-lasting connection with customers is the key to success for the twenty-first-century organization, and illustrates how leaders in any field can accomplish this goal. Entertaining and informative, Chocolates on the Pillow Aren't Enough offers a detailed look at how the right customer experience can produce long-lasting success for any organization."--BOOK JACKET.
Format: Books
Table of contents only http://www.loc.gov/catdir/toc/ecip074/2006036647.html Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0741/2006036647-b.html Publisher description http://www.loc.gov/catdir/enhancements/fy0741/2006036647-d.html

Service Encounters in Tourism, Events and Hospitality : Staff Perspectives.

2024-05-18T13:12:43Z

by Firth, Miriam.
Call Number 338.4791 FIR
Publication Date 2020
Summary This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.
Format: Electronic Resources
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Search Results for hospitality industry - Narrowed by: Customer relations.

Chocolates on the pillow aren't enough : reinventing the customer experience / Jonathan M. Tisch ; with Karl Weber.

Service Encounters in Tourism, Events and Hospitality : Staff Perspectives.