Search Results for management - Narrowed by: ClickView (Firm)

Population Management [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301360.1)
Summary Farmers have always needed to go out and poison, trap and shoot foxes to keep their numbers down, but now Australian scientists have come up with a more effective and humane solution, by developing a contraceptive vaccine to control pest populations, including foxes, rabbits and mice. Zoologist Michael Archer says harvesting is the only way to ensure that kangaroos survive. It's important to put an economic value on kangaroos and not treat them as pests to be culled. In this way the populations are monitored and managed and protected from demise. Attempting to clone the Tasmanian Tiger, scientists are trying to use DNA from a preserved specimen to bring the thylocene back from extinction.
Format: Other
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Management Essentials : Counselling [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302686.1)
Summary Almost all managers will face the issue of dealing with staff whose personal problems are affecting their work and they need the know-how and sensitivity to address such situations. This course introduces counselling techniques and active listening for managers. Chapter 1: Setting the Scene for Counselling. Includes setting the scene for counselling, setting up the meeting in advance, and how to provide a private, unhurried and confidential experience. Chapter 2: A Counselling Meeting. Learn how to encourage them to talk through their problems, the importance of not imposing solutions, and the need to set a review date. Chapter 3: Active Listening. The key elements covered include maintaining attention, the use of positive body language, how to use reflective listening techniques, and how to summarise.
Format: Other
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Management Essentials : Recruiting [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302700.1)
Summary A selection interview is a bit like detective work. Suspects must be eliminated until the right person is found. Making the right choice means knowing the budget was spent well, a valuable asset has been acquired and that colleagues will be motivated by the new team member. However, some get the costly decision wrong by making common mistakes. Chapter 1: Listening to the Candidate. When interviewing a candidate ensure you put them at ease and encourage them to talk. Chapter 2: Probing in Interviews. When probing in interviews make sure you keep control, and don't be afraid to ask the awkward questions.
Format: Other
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Management Styles Explained [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302562.1)
Summary Management styles are characteristic ways of making decisions and relating to subordinates. The predominant management styles are commonly defined as autocratic, persuasive, consultative, participative and laissez faire. While leaders often exhibit a preference for a particular style of management, it is argued the different styles of leadership should be employed dependent upon the culture of the business, the nature of the task, and the nature of the workforce. Effective management will ensure that the objectives of an organisation are met. This informative programme examines the five management styles, their characteristics, advantages and disadvantages and application to various management situations.
Format: Other
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ICT Project Management [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302374.1)
Summary In this programme we follow the iPod and iPad development team at Bjango Software as we examine the management and development of a complex ICT project. We follow through the stages of a projects life cycle, from conception and planning, to building and testing, and finally implementing and evaluating the finished product. Along the way we look at the personnel, procedures, techniques, tools, and methodologies used, together with the social and ethical impacts. We see the tools of project management, such as Gantt charts, collaborative software, systems analysis and planning tools, and the all important formal documentation. An essential overview of ICT project management.
Format: Other
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Leadership and Management : Meetings [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304739.1)
Summary How to keep your meetings structured, efficient and to the point.
Format: Other
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Leadership and Management : Delegation [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304718.1)
Summary Training, coaching and setting a good example are key components of delegation. Learn more with this video.
Format: Other
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Leadership and Management : Inclusivity [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304721.1)
Summary Inclusivity is all about ensuring employees have the same opportunities and environment in which to excel.
Format: Other
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Leadership and Management : Listening [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304727.1)
Summary There are various levels of listening and understanding those will help you as a communicator.
Format: Other
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Leadership and Management : Coaching [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304737.1)
Summary Getting the best from people by recognising strengths and weaknesses and giving good, honest feedback.
Format: Other
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Leadership and Management : Stakeholder [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304753.1)
Summary A look at various types of stakeholders and how to manage them.
Format: Other
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Leadership Essentials : Crisis Management [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302613.1)
Summary The way we respond in emergencies can be the difference between a set-back and a crisis. This programme will help your delegates to put a plan in place for when things go wrong. Chapter 1: Act Swiftly. Act swiftly and take responsibility to stop a crisis escalating out of control. Chapter 2: Communicate Fully. Hiding information in a crisis usually makes it worse!
Format: Other
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Project Management for Teams [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302615.1)
Summary The inability to project manage often lets businesses down and makes the successful completion of challenges virtually impossible. In this excellent programme we examine the most effective project management techniques including top down flowcharting, emotional intelligence, dysfunctional patterns and the risk of a lack of planning and management. The most effective way to set out project goals are explained along with strategies to keep the process on track and finalised on time. This programme is an excellent resource for all members and managers of project teams.
Format: Other
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Management Essentials : Performance Reviews [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302699.1)
Summary Performance reviews help employees by clarifying: what they're doing well, what they're supposed to be doing and identifying the support they need. Sadly, performance reviews often go wrong because managers fail to prepare and don't know the facts. This course will teach managers how to run better performance reviews. Chapter 1: Preparing for a Review. When preparing for a review, check your facts and review the notes in advance. Chapter 2: Making a Performance Diagnosis. When making a performance diagnosis, listen to evidence and agree on a plan, and face up to problems. Chapter 3: Beyond the Review Meeting. At the conclusion of the review, ensure you agree plan of action and set a review date.
Format: Other
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Meeting Management Challenges 2 [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302554.1)
Summary Workplaces are fast-paced, challenging and diverse environments that can create conflict and misunderstanding. Successful resolution of problems with colleagues is a vital aspect of good management. This fly-on-the-wall style dramatisation takes viewers through ways to deal with: unreasonable demands placed upon them; individuals who aren't team players; speaking without thinking; and dealing with poor job performance. While an ideal solution isn't always possible, when handled in the right way, they can be negotiated. A perfect resource for managers, staff and anyone interested improving communication skills in the workplace.
Format: Other
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Meeting Management Challenges 1 [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302555.1)
Summary Every workplace, no matter how successful, has to deal with difficult situations. But what are the most effective ways of responding to employee issues? This presenter-led programme guides audiences through a range of dramatic scenarios, which include personal interviews with the key characters, who describe their thoughts and feelings as the story unfolds. The issues explored are: posting inappropriate information on social media websites, breaches in confidentiality, mistakes being covered up, downturns in performance and workplace bullying. This is an ideal resource for any business or manager wanting greater insight into their employees and the various strategies for dealing with difficult situations.
Format: Other
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Management Essentials : Managing Discipline [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302697.1)
Summary This course will help managers deal with discipline and manage problem behaviour. Chapter 1: Discipline - Check the Facts. Before administering discipline, check the facts on standards, check the facts on performance, and agree on gap. Chapter 2: Solutions to Discipline Issues. To solve discipline issues you need to focus on facts, look to the future, agree a target and fix a review date. Chapter 3: The Reasons behind Discipline Issues. If you seek to uncover the underlying issues be sure to listen, ask open questions, and don't jump to conclusions. Chapter 4: Managing Problem Behaviour. Following a green, amber and red signal system helps to manage problem behaviours. Green accounts for positive and helpful behaviour; amber represents behaviour that develops negativity; and red recognises behaviour that damages clients, company and colleagues.
Format: Other
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Management Essentials : Difficult Conversations [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302701.1)
Summary Informing employees that their work is not good enough, that they can't have the pay rise they asked for, or that they have been denied promotion are all situations that managers dread. Dealing with difficult conversations with rejected and dejected employees is a leadership skill. Chapter 1: Preparing to Give Bad News. When giving bad news, prepare the facts, anticipate emotions, and write the first paragraph. Chapter 2: A Bad News Meeting - Listening. When giving bad news, listen. Emotional? Ride the storm. Clam Up? Prod. Argue? Stand your ground. Chapter 3: A Bad News Meeting - Limit the Damage. When giving bad news, you can limit the damage by putting the news in perspective, discussing how it will be announced, and talking about future opportunities. Chapter 4: The Reasons behind Discipline Issues. If you seek to uncover the underlying issues be sure to listen, ask open questions, and don't jump to conclusions.
Format: Other
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Leadership and Management : Budgets [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304731.1)
Summary All the essentials for creating, monitoring and managing your budgets.
Format: Other
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Leadership and Management : Technology [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304758.1)
Summary There are benefits and challenges when integrating new technologies and systems. This video examines some of the key factors to watch out for.
Format: Other
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Directing Colour : Colour Management [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303348.1)
Summary With everything now set to record, Ollie focuses on how simple colour and contrast management in production can maximise the quality of your digital negative. From using probes to ensure camera monitors are calibrated, to using charts to ensure white balance and contrast are consistent across all cameras; Ollie shows us his top tips for in-camera colour management.
Format: Other
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Risk Management for Nurses [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301645.1)
Summary Nursing, like any job, has its inherent risks. But in nursing, more than other fields, risks present themselves on a daily basis, and the impact of these risks can have serious consequences. It is critically important then for nurses to be aware of the risks around them, and be well equipped to deal with them in the best way possible. This essential programme provides a framework for management of risks; from identification and assessment, to potential solutions, and a risk management plan. It then examines common areas of risk for nursing professionals; from infection control and manual handling, to medication errors, IV therapy, and patient identification.
Format: Other
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Risk Management in Recreation [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301438.1)
Summary There are risks involved with all outdoor activities. They make the experience challenging, adventurous, and ultimately rewarding. But how we assess and manage those risks is the key to having fun in the great outdoors. This programme addresses the nature of risk, including positive and negative consequences and emphasises the importance of personal responsibility in managing risk. An overview of how to identify, assess and reduce risks in recreational settings is provided. We meet Peta Whitford, Education Development Officer at Orienteering Victoria who walks us through the potential risks and rewards of outdoor activity.
Format: Other
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Leadership and Management : Future Focus [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304725.1)
Summary Businesses forecasting or having a 'future focus' is essential...learn the basics in this short sketch.
Format: Other
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Leadership and Management : Managing Change [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304736.1)
Summary There are plenty of things to consider when managing change in your organisation. Here's a guide that will help.
Format: Other
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Leadership and Management : Managing Processes [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304740.1)
Summary Good processes run like efficient, well oiled machines. We take a look at how to input into and manage processes.
Format: Other
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Leadership and Management : Leadership Styles [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304742.1)
Summary Our engaging film looks at various leadership styles to help you understand and develop your own.
Format: Other
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Leadership and Management : Project Lifecycle [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304756.1)
Summary We examine the five phases of project management - Initiation, planning, execution, monitoring/control and completion.
Format: Other
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Leadership and Management : Decision Making [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304717.1)
Summary Using facts not opinions, supporting claims and looking at all angles are all part of the decision making process and getting the best from people by empowering them.
Format: Other
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Leadership and Management : Constructive Feedback [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304729.1)
Summary Negative feedback can be tricky but it can also be constructive. Be direct, be honest, use specific examples and you'll nail it.
Format: Other
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Leadership and Management : Business Rhythm [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304735.1)
Summary The video looks at the planning cycle, helping you anticipate highs and lows in the rhythm of your business and prioritise tasks.
Format: Other
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Leadership and Management : Managing Conflict [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304738.1)
Summary Most of us don't like conflict but conflict does arise in any business. Here's a guide to managing that conflict when you need to.
Format: Other
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Leadership and Management : Organisational Culture [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304744.1)
Summary Standards, values, attitudes and beliefs are all part of a company culture, something that needs to be understood by any manager or team leader.
Format: Other
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Leadership and Management : Organisational Strategy [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304749.1)
Summary An organisation's strategy looks at the 'bigger picture' ensuring all departments in the business are aligned to a common vision, purpose and goal.
Format: Other
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Leadership and Management : Data Analysis [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304714.1)
Summary Using data to analyse risks, investment, projections and back up business cases is vital. Here's what you need to know.
Format: Other
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Leadership and Management : Difficult Conversations [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304715.1)
Summary We've all had them and they're always tough. But they're healthy too. Here are some tips to approaching difficult conversations.
Format: Other
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Leadership and Management : Risk Management [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304754.1)
Summary Risks should be anticipated, ranked in terms of likelihood and mitigated where possible. Some helpful tips on risk management and contingency planning.
Format: Other
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Leadership and Management : Performance Management [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304759.1)
Summary As a manager you should be aware of your targets and how performance will be evaluated and measured. This film will help you understand the key principles to be aware of.
Format: Other
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Management Styles: Authoritarian and Delegative [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302545.1)
Summary Management styles can be broadly categorised into four types. In this program, we examine two styles - authoritarian and delegative. As two recruitment companies meet for their annual 10-pin bowling showdown, the characteristics of each management style are examined. This program is an ideal stimulus for thought and discussion about the benefits, disadvantages and implications of adopting different approaches to management in relation to the diversity of people and staff encountered in any workplace.
Format: Other
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Management Styles: Paternalistic and Collaborative [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302561.1)
Summary Management styles can be broadly categorised into four types. In this program, we examine two types - paternalistic and collaborative. Observed through the eyes of a waiter, as two groups of employees and their managers arrive for their regular Friday business lunch, the characteristics, benefits and disadvantages of each style are examined. The programme provides a springboard for further discussion regarding management styles in relation to the diversity of staff found in any workplace.
Format: Other
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Management Essentials : Developing Your Team [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302694.1)
Summary Understanding the importance of coaching and then learning how to coach is an essential part of managers' job. With the right teaching, managers can improve peoples' performance and motivation. Coaching is an invaluable tool for helping individuals and the business develop together. Chapter 1: Preparing to Coach. Preparing to coach requires you to agree on the topic and to identify the goals. Chapter 2: Coaching Goals. The ultimate goal of coaching is to promote discovery, listen actively and set parameters. Chapter 3: Coaching Tips. Tips for effective coaching are covered in this chapter, including authorising and empowering, and how to recap. Chapter 4: Setting SMART Targets. Discover how to ensure your SMART targets are specific, measurable, agreed upon, realistic, and timed.
Format: Other
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Management Essentials : Being a Leader [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302685.1)
Summary Managers don't necessarily need a powerful magnetic personality to effectively lead their people. What's more important is an awareness of how leadership depends on an ability to motivate people. Chapter 1: Valuing Their Job. Learn how to give them confidence in the value of their job, put their job in context, give positive examples, and how to focus on the importance of their job. Chapter 2: Valuing the Individual. Give them confidence in their value as individuals, mention the challenges, and praise them. Chapter 3: Valuing the Team. Discover the importance of giving them confidence in their value as a team, how to feel, think and work like a team. Chapter 4: Making Decisions. Discover the key aspects in making decisions such as consulting, identifying who will be affected, checking the facts with them, getting their opinions, making the decisions, communicating it, and following up.
Format: Other
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Management Essentials : Dealing with Absenteeism [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302687.1)
Summary Absenteeism costs organisations billions in revenue every year. But when someone calls in sick, it doesn't necessarily mean that they're unwell. Managers can deal with this sensitive subject area in three simple stages. Chapter 1: Recognising Absenteeism. Learn how to acknowledge the problem, look out for signs and patters, how to keep records so you have the facts, and how to tackle absence as soon as possible. Chapter 2: Reasons for Absenteeism. The best approach to finding out the reasons behind absenteeism is to do it face to face, but don't forget to prepare your emotions and the facts, then ask what is wrong and probe. Chapter 3: Solutions to Absenteeism. Steps to solving issues of absenteeism include getting them to take responsibility, but be prepared to be flexible, agree a plan of action, and learn how to monitor.
Format: Other
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Management Essentials : Motivating Your Team [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302695.1)
Summary If you are able to empower your staff by increasing levels of communication and sharing more information, you can improve the motivation and productivity of those working for you. This means listening, keeping people informed, knowing how to measure performance and offering praise and encouragement. Chapter 1: Motivating through Information. Motivate your staff simply by telling them how their job fits in and why it matters. Chapter 2: Motivating through Feedback. Another way to motivate staff is through a process of agreeing on targets and enabling them to measure their own performance. Chapter 3: Motivating through Praise. Discover the effective motivation strategies of praising exceptional achievements and simply talking about your staff. Chapter 4: Active Listening. The key elements covered include maintaining attention, the use of positive body language, how to use reflective listening techniques, and how to summarise.
Format: Other
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Management Essentials : Praise and Criticism [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302698.1)
Summary Everyone needs praise and critical feedback, and when given the right way, it can help motivate individuals and teams. But it's a fine balance that all managers need to get right. This course will show managers how and when to deliver effective praise and criticism. Chapter 1: Sharing Praise. When sharing praise, make sure you are specific, talk about it, ensure there is no "sting in the tail", put it on record, make it public, and always be on the lookout for opportunities for praise! Chapter 2: Giving Criticism. If you need to give criticism, ensure it is done quickly, face to face and in private. Also make sure you agree on the facts, ask and listen, make sure you criticise the action, explain why it matters, agree a remedy and always end on a compliment.
Format: Other
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Leadership and Management : Financial Forecasting [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304720.1)
Summary We look at the difference between 'Quantitative' and 'Qualitative' methods and when to use which.
Format: Other
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Leadership and Management : Financial Records [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304724.1)
Summary Working captial, current ratio, gross and net profit margins are explored to give you the basics on financial records.
Format: Other
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Leadership and Management : Cash Flow [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304733.1)
Summary All the basics you'll need to know about planning your cash flow taking into consideration your fixed and variable costs.
Format: Other
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Leadership and Management : Data Security [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304719.1)
Summary Our series of films focusing on data continues with one introducing you to the importance of data security.
Format: Other
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Leadership and Management : Developing People [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304730.1)
Summary Recognising talent, nurturing that talent and planning for succession are just some of the points covered in this film.
Format: Other
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Leadership and Management : Managing Absence [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304734.1)
Summary Being sympathetic not suspicious and creating a culture of honesty and openess will help you in managing absences...here's why.
Format: Other
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Wound Management: Staging Pressure Areas [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301579.1)
Summary This crucial programme addresses wound management and helps coach your staff in the principles of good skin care and the management of pressure areas. It describes the four stages of pressure areas and the most common sites for pressure area development. The film will help your staff learn the causes and risks of pressure area development and perform a nursing assessment of a wound and discuss the principles of wound care.
Format: Other
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Aged Care: Effective Wound Management [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301847.1)
Summary Safe skilled practice is central to the principles of nursing. With increasing demands for health professionals to strive for higher standards of care, many nurses are returning to the basics which underpin expert clinical practice in order to review and update their current knowledge and skills. Maintaining asepsis in acute wound management is just one of many basic skills, which together create a solid foundation on which to build and support excellence in patient care delivery. This programme has been developed with the purpose of marrying the principles of infection control with an aseptic, no-touch technique thus promoting the optimum environment for wound healing.
Format: Other
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Small Business Management : Starting Up [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302491.1)
Summary Small business is commonly considered to be the "engine room" of the country's economy. Flexible hours and the opportunity to make large profits can make starting your own business appealing; however the reality of owning your own small business will present you with many challenges. This programme investigates what it takes to be a small business owner, including legal implications, product demand and niche markets, making a business profitable and the importance choosing the correct name for your business. With solid market research, an understanding of business principles and a lot of hard work, success may well come your way.
Format: Other
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Case Management in Health Care [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301804.1)
Summary Case management is becoming a prominent and successful tool of modern healthcare. Putting the client firmly at the centre of a collaborative process, it can be mediated by doctors, social workers, nurses, and a range of vocationally qualified staff. It's tricky, but is guided in all cases by a recognized set of standards that can help bring about optimal outcomes in highly complex environments.
Format: Other
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Hot Tips for Classroom Management [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302664.1)
Summary One of the biggest challenges facing teachers today is classroom management and dealing with difficult students. This programme provides help.It offers some effective, preventative strategies, as well as ways to deal with difficult behaviour when it occurs. Divided into easy-to-absorb chapters with summaries: - Pre-planning - establishing the rules, - Pre-planning - other strategies. - Routine. - Seven steps of behaviour management. - The behaviour interventions pyramid. - Depersonalising behaviour sanctions. - Reflection. Written by teachers in the know, this is a great professional development tool for any new teacher, or any teacher wanting to brush up on essential classroom skills.
Format: Other
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Sports Injuries: Classification and Management [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301430.1)
Summary This programme is a comprehensive guide to the classification and management of sports injuries. Wendy Braybon, head physiotherapist at the Victorian Institute of Sport, shows us how to classify and manage soft tissue injuries (such as sprains, skin abrasions, lacerations, and blisters) and hard tissue injuries (fractures and dislocations). We learn to apply the RICER technique for managing soft tissue injuries and the TOTAPS and DRABC techniques for assessing and managing hard tissue injuries. Throughout the programme we see detailed graphics and real-life examples of different injuries, talk to Paralympian Jessica Gallagher, and see dramatised scenarios demonstrating key injury management techniques.
Format: Other
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Pain Management in the Elderly [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301681.1)
Summary Pain is something we all experience and is something that many people fear, especially as they grow older. Long term experiences of pain may well become increasingly common as we head towards an ageing society beset with multiple chronic diseases. It is therefore imperative that medical professionals understand the implications of pain and incorporate appropriate actions to assess and deal with pain into their patient care. This programme considers all of these issues and looks broadly at pain management in the elderly. Three pain management experts share their insights with us, examining what pain is, assessment methods and common treatments available.
Format: Other
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Leadership and Management : Implementing Operational Plans [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304723.1)
Summary We explore the planning of projects, resources and schedules in this short sketch.
Format: Other
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Leadership and Management : More Formal Meetings [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304741.1)
Summary More formal meetings take more preparation. Here are some best practice tips on how to approach them.
Format: Other
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Leadership and Management : Sharing Best Practice [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304751.1)
Summary A film that looks at the importance of sharing 'best' not 'standard' practice and how organisations and teams can benefit.
Format: Other
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Leadership and Management : Awareness of Self [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304710.1)
Summary From 360 degree feedback to becoming an active listener, we look at some hacks to help you become more self aware.
Format: Other
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Leadership and Management : Reward and Recognition [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304752.1)
Summary Motivating teams and team members is vital. Some helpful tips on how to recognise achievement and give meaningful feedback.
Format: Other
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Leadership and Management : High Performing Teams [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304726.1)
Summary Teams perform well when team leaders create the right environment for them to do so. Here are some pointers on how to build teams that flourish.
Format: Other
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Leadership and Management : Management of Self [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304732.1)
Summary From your personal time management to the scheduling of regular team briefings, we take a look at various ways to improve what you do in the little time you have.
Format: Other
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Leadership and Management : Motivation and Morale [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304745.1)
Summary As a manager building morale and keeping people motivated is absolutely essential. It's all about a collective sense of belonging. Simple when you know how.
Format: Other
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Leadership and Management : Cross Team Working [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304712.1)
Summary Cross team working can have real benefits in terms of bringing new ideas to the table. Find out how to set your aims and roles and get the best from cross team working.
Format: Other
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Leadership and Management : Types of Team [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304755.1)
Summary There are various models when setting up teams. Here's a guide to some of them that you'll find useful as you set up your own.
Format: Other
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Leadership and Management : Supplier Relationship Management [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304761.1)
Summary Building relationships and trust with suppliers is often undervalued. This video takes a look at just why relationship management is so important.
Format: Other
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Ethics and Social Responsibility in Management [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302574.1)
Summary An increasing trend in businesses today is to prove to stakeholders it operates as a good corporate citizen. In order to achieve this, businesses are developing key policies and practices centring around business ethics and socially responsible management. This programme explores the practical ways Toyota and Energy Australia are integrating business ethics and social responsibility into all aspects of its operations. In addition it examines the structure and purpose of the Corporate Responsibility Index (CRI) as a means of benchmarking corporate responsibility in Australia.
Format: Other
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Management Essentials : One-to-One Training [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302696.1)
Summary This course aims to introduce the techniques of one-to-one training. It explains how important it is for managers and team leaders to have the skills to teach people in their care. Chapter 1: Training with Context. Improve your staff training by showing the learner how their job fits into the bigger. Chapter 2: Training Bit-By-Bit. Training can be made easier by making a list of the learning points and going through them one at a time. Chapter 3: Learning through Practise. Learning can be improved by creating a 'safe' practice environment for the learner and allowing them practise as often as they need to.
Format: Other
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Management Roles: Planning, Organising, Leading, Controlling [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302563.1)
Summary Management is one of the most widely-discussed and critical issues in business. Understanding what a manager does and how they achieve success is the focus of this engaging, information-rich programme for senior secondary audiences. Experts unravel the different tasks of management - planning, leading, organising and controlling - and the challenges they face in the various departments of large-scale organisations. What are the most effective strategies when faced with resource allocation or staffing issues or measuring performance? The diverse nature of management is examined in the wider context of globalisation and technological innovation, offering viewers a valuable insight into the day-to-day lives of managers.
Format: Other
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Project Management: Leading a Project Team [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302532.1)
Summary Not everyone who has to manage a project knows how to do it well. Bad management skills can be a costly drain on time and money, causing frustration and stress for everyone concerned. This program provides a complete solution to these issues, exploring the techniques for project leaders to better manage their team, and so meet the project's objectives. Meet the manager who is organising an office move and has made some common mistakes. She has failed to define the objectives of the project properly, her team's responsibilities are not agreed and the project is in danger of failing. Once she is shown the right way to do things, she learns the key stages of successful project management. Suitable for anyone running a project, whatever its size, this highly watchable programme focuses on project teams, as well as project mechanics, and offers clearly illustrated techniques to put into practice. It is a comprehensive pack, suitable for formal training and individual self-study. Featuring Dawn French, Jaye Griffiths, Julian Kerridge, Jeremy Swift and the voice of Tony Hawks.
Format: Other
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Leadership and Management : Finance and Funding [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304716.1)
Summary A sketch that demonstates the difference between financing (external investment) and funding (internal investment).
Format: Other
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Software Careers : ID and Access Management [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304439.1)
Summary Interview with Chris Dillion an ID and Access Manager at Allstate describes what ID and Access Management is and what qualities employers will look for. to fill these positions.
Format: Other
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Fleet Cars : Fatigue Management for Drivers [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303059.1)
Summary Fatigue is more than just feeling tired - it can be a state of mental health and/or physical exhaustion. It can be caused by things such as loss of sleep, prolonged mental and physical activity or illness. Fatigue affects a person's judgement and their ability to drive safely. This health and safety training video snippet explains what fatigue is, the causes, the signs and how to address them.
Format: Other
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Deserts : Desertification: Causes, Impacts and Management [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304664.1)
Summary Yahya's family has been forced off their land on the fringes of the Sahara, because of desertification. Through his story, this title considers the impacts of desertification and its causes, including: climate change, population pressure, over abstraction of water, overgrazing and salinisation. It then considers a range of responses including tree planting, the use of appropriate technology and the introduction of sustainable water and soil management strategies.
Format: Other
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Tropical Rainforests and Mangroves : Sustainable Management [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304644.1)
Summary This clip provides a number of different examples of how mangroves and tropical rainforests can be sustainably managed. Examples from the Sundarban mangroves and Amazon rainforest include: eco-tourism, controlled logging and the role of international treaties and agreements, creation of nature reserves and national parks, developing more sustainable agricultural practices and creating alternative livelihoods. The benefits and challenges of the different approaches are considered.
Format: Other
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Wound Management: A Nurse's Guide [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301578.1)
Summary Wound management is one of the cornerstones of good nursing care. Effective wound care extends far beyond the application of the wound dressing. Nurses and nursing assistants may be required to assess, plan, implement and evaluate wound care. In order to fulfil these roles, it's critical to have an understanding of the several basic procedures involved in wound care. In this programme we examine skin anatomy, the classification of wounds, wound procedures, wound dressings, and documentation. Knowledge in each of these areas will allow nurses and nursing assistants to make well informed decisions about wound care and ultimately play an active part in promoting wound healing.
Format: Other
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Small Business Management : The Business Plan [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302092.1)
Summary A business plan is one of the most useful management tools the small business owner can use. It maps out what a business needs to do in a systematic and logical way. In this programme we discuss the importance of a well constructed business plan, visiting the three main components; the operations plan, the marketing plan, and the financial plan. Speaking to two successful small business owners, we discuss how they constantly refer to their business plan, and the role it played in their business success. A brilliant overview of this essential business tool.
Format: Other
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Are You Job Ready? : Self Management [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303527.1)
Summary The ability to work independently is a crucial workplace skill that is noticed and appreciated by busy managers and supervisors. Employees who can set their own goals, manage their time and workload and take responsibility for their actions are invaluable in all lines of work. In the bookshop, the opportunity to earn a promotion in the future interrupts all of Emma's more urgent short-term goals. Meanwhile, Martin realises that getting a job done quickly rarely means getting it done well when he runs into a smelly situation for which only he can be blamed. In this interactive video, viewers see self-management (and the lack of it!) in action.
Format: Other
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Leadership and Management : Sales and Marketing Plans [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304757.1)
Summary A detailed look at all things to consider when making sales and marketing plans.
Format: Other
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Leadership and Management : Functions of a Leader [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304722.1)
Summary Functions of a leader such as planning, briefing, controlling and informing are all explored in this brief video.
Format: Other
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Leadership and Management : Multiple and Remote Teams [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304743.1)
Summary Strong management of remote teams has never been more vital. Here's how to keep your teams focused with a shared purpose.
Format: Other
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Leadership and Management : Organisational Values and Ethics [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304747.1)
Summary It's important to have a robust set of organisational values and clear ethical values...here's why.
Format: Other
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Leadership and Management : Operational/Departmental Manager Attributes [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304748.1)
Summary This film examines the key attributes needed to be a strong manager and leader of teams.
Format: Other
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Leadership and Management : Stages of Team Development [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304760.1)
Summary Understanding how teams evolve and the key stages involved in team development will help you create high performing teams.
Format: Other
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Leadership and Management : Reviewing and Controlling Costs [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304750.1)
Summary The basics of income and expenditure when monitoring and controlling costs.
Format: Other
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Leadership and Management : Data Management and Technology [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304713.1)
Summary Good data is one thing but how you use technology to manage it is an essential part of the process. A quick film to show why.
Format: Other
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Understanding Diabetes : Management and Treatment of Diabetes [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303739.1)
Summary The video introduces learners to the importance of weight and exercise in the management of diabetes. They will also learn about how medicines, blood glucose control, and HbA1c are used to treat diabetes.
Format: Other
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Insights and Strategies : HR Strategy and Management [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303860.1)
Summary Human Resource Professional and expert consultant Pete Wallbridge leads viewers through the employee life cycle: from recruitment to exit. Peter covers HR fundamentals, strategy and the HR lifecycle. He explains the employment value proposition, recruitment and position descriptions and the essentials for induction, training and development, and performance management. He covers legislation and compliance, exit from employment and managing change.
Format: Other
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Study Skills : Time Flies: Time Management Tips [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303228.1)
Summary Emerson and Parker have lost control of the final commercial flight of the Berringer-848 model aeroplane. As it plummets from the sky, every second is vital. Fortunately skills coach extraordinaire, Ray Roundtree, is on hand to outline some strategies for better managing their time. As Ray himself remarks when all was said and done, they learned a valuable lesson.
Format: Other
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Event Management: Planning, Organising, Leading and Controlling [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302801.1)
Summary This programme provides a behind-the-scenes look at the staging of a significant series of events from the Eureka 150 held in Ballarat, Australia in 2005. This historic event incorporated activities and entertainment targeted at many groups, with much community involvement. This programme explores the stages of organising a large event, the planning, leading and controlling required, finishing up with the criteria to successfully evaluate an event.
Format: Other
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Truck Safety : Fatigue Management for Truck Drivers [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303091.1)
Summary Driving is a complex and demanding task, both physically and mentally. Fatigue, no matter what the cause, increases the risk of having an incident while driving. Being fatigued places you and other drivers in danger, and you should take steps to avoid the risks. This snippet explains what fatigue is, the causes, the signs and how to address them.
Format: Other
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2 Minutes to Success : Project Management SWOT [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304357.1)
Summary Project Management SWOT assist project managers and teams to give their projects a better chance of success by implementing a powerful strategic planning technique known as a SWOT analysis. It is especially helpful if you have an objective, a decision or question you want to answer or when your business seeks to gain a competitive advantage over rivals. Once this video is completed you will have learned that a SWOT analysis consists of knowing your project's Strengths, Weaknesses, Opportunities and Threats. This useful tool will help you determine the internal and external factors affecting your project or business and clarify your project's purpose and execution.
Format: Other
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Insights and Strategies : Crisis Management Strategy Planning [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303850.1)
Summary Ross Campbell, RCA Crisis Management teaches viewers the reasons for and how to identify threats and manage serious risk. Ross explains the importance of identifying threats in advance, considering worst case scenarios and choosing a top team to take control in a crisis. He stresses the importance of scenario planning-preparing and rehearsing, and on having a focus communication and message strategy. This video is one of five powerful videos for any business to employ when developing their crisis management strategy: - Achieving Best Practice in Crisis Management - Managing Crises and Brand Damage - The Power of Checklists in Crisis Management - Running an Effective Crisis Simulation
Format: Other
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Leadership and Management : Operational Management: Approaches and Models [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304746.1)
Summary We take a look at four well established theories including Lean and 6 Sigma.
Format: Other
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Leadership and Management : Business Development and Continuous Improvement [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304711.1)
Summary We look at SWOT analyses and how they can be used to aid continuous improvement.
Format: Other
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Leadership and Management : Introduction to Business Improvement Techniques [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304728.1)
Summary Our intro to BIT will help you in offering the highest possible quality at the lowest possible cost. It's all about being LEAN. Find out why.
Format: Other
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Operations Management: A Case Study of a Hotel [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302548.1)
Summary Service providers are essential in our economy. Where would we be without hospitals, cleaning companies, accounting firms and hairdressers? But it can be difficult to apply concepts of operations management to these businesses. Focusing on the operational processes, this programme takes you behind the scenes, learning about the four strategic areas of operations; facilities, materials, quality and technology, applying them to a service provider and showing how various strategies can be used to improve business performance. A great insight into the unique aspects of services marketing.
Format: Other
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Engineering and Manufacturing : Choosing a Visual Management System [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304848.1)
Summary The key objective of a visual management system. Choosing a visual management system, based on its purpose.
Format: Other
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Insights and Strategies : Career Management and Talent Review [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303840.1)
Summary Successful HR consultant, Peter Wallbridge gives practical tips for senior managers to plan succession and future roles through the use of a talent review process. Peter explains the talent review process, involving comprehensive information packs, and in-depth discussion and feedback on each individual. Future roles and succession plans are discussed and how to make the process a success.
Format: Other
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Financial Reporting for Business : Cash Flow: Problems and Management [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303595.1)
Summary Without positive cash flow, businesses can find themselves in a dire financial situation: a cash flow crisis. This video looks at the cash flow forecast as a way for a business to predict its expenses and revenue and put effective measures in place to manage them for an improved financial position. Accounting and Business students in senior secondary and TAFE courses will find this to be a practical and informative resource.
Format: Other
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Living with Fire: Bushfires and Land Management in Australia [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301244.1)
Summary WARNING: Aboriginal and Torres Strait Islander viewers are warned that the following program may contain images and voices of deceased persons. Every summer our television screens show emotional scenes of burning homes and heroic firefighters, and again questions are raised about the place of fire in the Australian environment. Far from being a total disaster for native Australian forests, we know that our indigenous flora can survive and even thrive in the aftermath of a fire. However, the overall effect of fire on Australian ecosystems is still a topic of intense study and debate.
Format: Other
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Insights and Strategies : Achieving Best Practice in Crisis Management [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303842.1)
Summary Ross Campbell of RCA Crisis Management shows the powerful lessons that can be learned from an unfolding crisis. Make people the first priority and anticipate a potential domino effect. He tells Eve Ash you must ensure a reliable communications system, include everyone in the plan, make people a priority and be considerate with communication. This video is one of five powerful videos for any business to employ when developing their crisis management strategy: - Crisis Management Strategy Planning - Managing Crises and Brand Damage - The Power of Checklists in Crisis Management - Running an Effective Crisis Simulation
Format: Other
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Change Management in Large Organisations: Smoking Laws - A Case Study [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302586.1)
Summary Large organisations only survive in today's highly competitive environment if they have the ability to effectively deal with change. External changes such as changes to the smoking laws in several states have forced change upon hotels and other venues. This programme looks at how Club Med and other hospitality establishments effectively managed this change process in response to the new legislation.
Format: Other
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Insights and Strategies : The Power of Checklists in Crisis Management [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303885.1)
Summary Psychologist Eve Ash interviews leading crisis management expert Ross Campbell who explains what is required of effective checklists for before, during and after a crisis. Ross says it is imperative to prepare detailed and strategic checklists before a crisis, to take advice on response message strategy and to ensure accountability and recovery. He advises how to construct a checklist.
Format: Other
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Conflict Management in Health Care : Understanding the Nature of Conflict [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301586.1)
Summary Conflict, it occurs in any workplace, and always needs to be carefully managed. In many ways, there is a greater potential for conflict to occur in an aged care environment than in a number of other workplaces. Relationships with residents or clients, their families and carers, other health professionals and managers of aged care services can require delicate balancing. There is generally a range of emotions and issues involved in the care of vulnerable people, and aged care workers often find themselves in positions where they need to think on their feet and deal with conflict effectively. A range of skills needed for conflict resolution are examined, and the programme finishes with a look at behaviours that elicit resistance, and those that elicit cooperation.
Format: Other
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Conflict Management in Health Care : Practical Strategies for Resolving Conflict [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301664.1)
Summary Aged care workers often find themselves in positions where they need to think on their feet and deal with conflict effectively. Relationships with residents or clients, their families and carers, other health professionals and managers of aged care services can require delicate balancing. Through various dramatised scenarios, this programme looks at a range of typical situations in an aged care environment where conflict between people occurs. In each case, several potential responses to the situation are examined and conclusions drawn about the most effective and appropriate ways to deal with them. Scenarios include conflict between aged care staff and relatives, conflict between peers, conflict between aged care staff and doctors, and conflict between aged care staff and the administration of a facility. This programme is an excellent learning resource for nurses, and students undertaking courses related to working in other roles in the aged care industry. It also serves as an engaging professional development aid for staff of aged care facilities.
Format: Other
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Behavioural Pedagogy and Strategies : Positive Behaviour Management Strategies for Online Teaching [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304209.1)
Summary Educator Tara Walsh outlines three positive behaviour management strategies that should be used when teaching live classes.
Format: Other
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Tectonic Hazards : The Haiti Earthquake: A Lesson in Effective Disaster Management [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304653.1)
Summary Using the emergency response to the Haiti earthquake as an example, this clip considers the effectiveness of a variety of disaster management strategies. Examples include short-term responses like evacuation, search and rescue and the delivery of emergency food, water and medical supplies. The long-term responses are also considered and include the rebuilding of infrastructure and provision of health care.
Format: Other
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The John Cleese Files: The Hidden Mind, Creativity in Management, The Importance of Mistakes [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302540.1)
Summary "The hidden mind: Hare brain, tortoise mind. In this lecture John Cleese challenges the basis of the decision-making processes prevalent in most of today's organisations. Cleese proposes that there is a pressing need to harness the power of unconscious thinking. Allow the 'tortoise mind' to overtake the 'hare brain' and more fresh and unusual ideas will be the result. Creativity in management: Open and closed modes of thinking. In this lecture-style presentation, John Cleese talks about how leaders can induce an open mode in their team members and establish confidence in them to accept that there is a succession of learning steps on the road to total quality. The importance of mistakes: Adventures of Gordon the guided missile Cleese tackles the thought-provoking idea that mistakes are a crucial part of the creative process. He shows that each mistake is a valuable lesson leading people towards the correct solution. He suggests that the fear of taking risks and making mistakes can stifle individual and group creativity and kill innovation."
Format: Other
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Leadership Essentials : Ethics [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302612.1)
Summary This programme is about putting ethics into practice. Chapter 1: The Only Way Is Ethics. Being ethical is about doing the right thing every day. Chapter 2: How You Behave Matters. Leaders who live by their code of ethics and demonstrate this behaviour daily are more likely to win the respect of their teams and encourage others to adopt the same behaviour.
Format: Other
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Recipe for Change [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302628.1)
Summary TV chef Rick Stein's Seafood Restaurant has grown considerably in the last few years. Rick and his colleagues identify the factors that that have helped them implement change successfully. These are universal messages that can be helpful to any manager. Managing change is a key management skill. It requires emotional intelligence - including recognising the pressure that the process can put you under. Rick Stein's hospitality business has evolved in recent years following a period of rapid growth. A great amount of time and effort has been invested in to change projects with some important experiences gained along the way.
Format: Other
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Leadership Essentials : Team Development [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302610.1)
Summary This programme identifies the key stages of team development to help your group improve their own team skills and help leaders develop strong, confident teams that need little direction to perform well. Chapter 1: Forming and Storming. Newly formed teams are often anxious; take a strong leadership role by giving direction and outlining expectations. If conflicts arise, give individuals and the team the support they need to get through it. Chapter 2: Norming and Performing. Start taking a step back to help the team take responsibility. Give them space to make decisions for themselves and recognise their contributions.
Format: Other
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Learning à la Carte : Outstanding Leadership [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302441.1)
Summary Ann Sherry has broad leadership experience in both private and public sectors. In this programme she debunks some common myths about leadership and leadership styles. She discusses the qualities of good leaders and strategies for developing these qualities in staff. Her reflections reveal that textbook concepts can be misleading and the pathway to success often lies in knowing your organisation and staying true to your passion.
Format: Other
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Learning à la Carte : Corporate Social Responsibility [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302830.1)
Summary In this timely programme, Ann Sherry, recipient of the Australian Centenary Medal for work in providing banking services to disadvantaged communities, discusses the wider benefits of corporate social responsibility and how to incorporate social responsibility in your organisation. Key Training Points: - Understanding resistance - Finding solutions - Benefits - Associated pitfalls - The process to implement.
Format: Other
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Cutting Edge Communication : Giving Managers Feedback [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302636.1)
Summary Three-sixty degree feedback is very important in the workplace. Marcus offers Carol the unique opportunity to give some feedback to Serena and himself. Carol enjoys being direct and damming, and Serena is taken aback. Marcus invites the team to give feedback to Carol in a group. She presumes her team loves her and will be glowing, but everyone except Casey has some critical feedback about Carol's leadership and communication style.
Format: Other
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Corporate Social Responsibility : CSR and Stakeholders [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303620.1)
Summary With Marks & Spencer providing an invaluable case study of how corporate social responsibility is applied in a real, multi-national context, this video explores the sometimes complex relationship between stakeholders and CSR. Students will gain insight into how CSR can have a positive impact on the opinions and experiences of staff, employees and shareholders, and the tensions that can arise when stakeholder interests and CSR operations don't align.
Format: Other
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Cutting Edge Communication : Building Relationships [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302589.1)
Summary For a team to work effectively together there must be relationships built of trust, understanding and mutual respect. Marcus sets up a speed socializing exercise to give staff an insight into building long lasting relationships. Steve is chosen as the relationship expert to comment on the relationship' skill level of the group as they undertake role-plays. Tammy and Sanjay's awkward interaction escalates when Steve refers to him as a narcissist. Tammy feels angry with the whole group and has an outburst in Chinese.
Format: Other
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Recipe for Success [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302630.1)
Summary Managing people is often the hardest part of a manager's job. This engaging programme is an ideal introduction to a management development programme for new managers. Using a stimulating case study, it provides an effective role model for how to lead and motivate a team successfully. It shows how TV chef Rick Stein opened his seafood restaurant with a passion to cook fish but as the business has grown, Rick has had to develop his skills as a manager. In the programme you will see how Rick and his managers get the best out of their team. The programme highlights five key management principles: lead by example, set standards, communicate, delegate, and support and develop. Whilst these management principles may be universal, their application is not. The CDROM workbook that is included with the programme will help you to explore the key ideas in the programme and how you can best apply them to your own circumstances.
Format: Other
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Justice and Social Responsibility [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301567.1)
Summary The term social justice and responsibility is said to be a "Utopian" concept and impossible to achieve. Does this mean that the individuals in society should not try to achieve it? If Australia sought to bridge the gap between the have and the have nots, then Australian society would enjoy a more cohesive and productive society. A characteristic of an advanced society is one in which all people are afforded the same access to the legal system and equality. A socially just society is one that is effective and caring. This programme features interviews with Tim Costello and Julian Burnside, as well as Christine King from Reconciliation Australia and Karam Abduladeem, a former refugee held in mandatory detention.
Format: Other
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The Unorganised Manager : Damnation [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302538.1)
Summary In this programme, a hard-working manager is so disorganised that he unwittingly makes the lives of his family and colleagues a misery. His lack of organisation leads to an early heart attack and a confrontation with St Peter. By being given a second chance on Earth, he is able to learn the principles of time management in a way that viewers, many of whom will have been unaware of their own shortcomings, can easily relate to. Ideal for incorporating into time management and delegation courses at junior management level, this engaging and humorous plot uses memorable, wrong-way, right-way scenarios to help managers learn the practical skills of effective time management. Featuring John Cleese, Nigel Lindsay and Beatie Edney.
Format: Other
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Corporate Social Responsibility : Carroll's CSR Pyramid [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303622.1)
Summary Carroll's Corporate Social Responsibility Pyramid has long been used as the framework through which to think about a business' economic, social and environmental responsibilities. In this comprehensive video, students will be guided through the four layers of Carroll's Pyramid, introduced to its strengths, and shown the ambiguities and omissions that limit its usage.
Format: Other
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Leadership Essentials : Team Decision Making [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302611.1)
Summary This programme aims to help attendees to appreciate and use the team's knowledge in the decision making process. Chapter 1: Avoid the Ego Barrier It's easy to let our egos take over when we think we know best. Removing this obstacle will help your team share their ideas. Chapter 2: One Question Several Possible Answers. Team decision-making needs to start with a sharply focussed question. Otherwise, how do you know what you're deciding? Chapter 3: Imagine Future Best and Worst Case Outcomes. Imagine the worst and best case scenarios when looking at alternatives and weighing up options.
Format: Other
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Cutting Edge Communication : Supervising Effectively [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302429.1)
Summary The supervision of staff by managers can be one of the most difficult tasks that they are required to perform. It is essential therefore that the techniques and strategies that they use are effective for the circumstances. Supervision mistakes are being made - Marcus is vague, Carol bullies and gives poor feedback and Serena makes the fatal mistake of starting an inappropriate discussion with Carol because she is attracted to a client. Effective supervision skills are shown and include using goals to achieve results and measuring the success, listening and supporting staff, acknowledging good work and focusing on building skills.
Format: Other
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Manager and Friend: The Right Balance [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302560.1)
Summary Workplaces can be very social places. How do you maintain effective working relationships with friends, especially if one person manages another? It can be difficult, but it has to be done to ensure harmonious relations contribute to productivity. A cold, sterile environment is not good. Nor is friction between staff members. Overall performance improves where effective relationships exist. Managers have to exercise care with their relationships, as there is a fine balance between too much and too little.
Format: Other
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Leadership Essentials : Practical Leadership [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302614.1)
Summary This programme covers four key principles for leaders at any level and helps to demonstrate that when it is done best, leadership is an activity not a position. Chapter 1: Have a Clear Vision. A clear vision can carry a team from the beginning stages of a project, all the way to the end. Chapter 2: Show You Believe. Show your team how to get the job done by getting involved yourself, even with the unpopular jobs. Leadership is an activity, not a position. Chapter 3: Show Them How It's Done. When a leader believes in his team, morale of the whole group remains high; a happy team is likely to give better results. Chapter 4: Deal with Problems. Part of being a leader is taking responsibility when things go wrong; and giving credit to others when they go right.
Format: Other
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The Unorganised Manager : Salvation [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302537.1)
Summary Part 2 continues the story of the unfortunate manager who has now returned to Earth full of enthusiasm - but his inability to establish priorities and to delegate effectively lands him back in front of St Peter again. The program shows why managers should consider the actual purpose of their jobs, and not the function. They must learn how to schedule time for active tasks, while leaving time for reactive tasks. By delegating and retaining responsibility, they will make more effective use of their own time and that of their team, and contribute to everyone's motivation and morale. Ideal for incorporating into time management and delegation courses at junior management level, this engaging and humorous plot uses memorable, wrong-way, right-way scenarios to help managers learn the practical skills of effective time management. Featuring John Cleese, Nigel Lindsay and Beatie Edney.
Format: Other
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Cutting Edge Communication : Embracing New Ideas [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302466.1)
Summary New ideas keep a business developing and growing, but all ideas need to be approached with creative suggestions and enthusiasm. In this episode Marcus invites everyone to suggest innovations to enhance productivity and improve the culture. Junko and Alex compete and tension escalates when accusations are made about stealing ideas. Marcus and Michael present new ideas to the group that are received with varying degrees of success. Carol emphasizes that ideas should be shared. Michael's innovation of micro bags is put into practice.
Format: Other
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Leadership Essentials : Emotional Intelligence [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302607.1)
Summary Emotional Intelligence is the ability to identify and manage your own emotions and the emotions of others. This programme will help people in leadership positions to learn the importance of emotional intelligence in their role. Chapter 1: Self Awareness. Most leaders assume they are self-aware, but it's surprising how often we can let our emotions impact on other people. Chapter 2: Self Regulation. Taking the time to understand yourself and learning to control the impact of your emotional responses will improve your relationships with those around you. Remember, as a leader, you set the standard for your team. If you lash out, so will they. Chapter 3: Empathy. Leaders who can listen and take on board the feelings of others are naturally better at leading their teams. If you can put yourself in someone else's shoes you're far more likely to get to the bottom of problems and find solutions.
Format: Other
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Leadership Essentials : Everyday Learning [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302608.1)
Summary This programme aims to help attendees to reflect on how they learn at work and to make plans to increase the opportunities for everyday learning: - Through formal means, including classroom courses, e-learning and courses with colleges and universities. - By observing and interacting with the people with whom they work. - By reflecting on their experiences on-the job, both the successes have had and the difficulties that they have encountered. Chapter 1: Make Formal Learning Work. Formal courses are only one part of an effective learning mix. Make them work by combining them with on the job training and peer-to-peer learning. Chapter 2: Everyone's a Teacher and Everyone's a Learner. Encourage your team to share their knowledge. Chapter 3: Learn from Every Success and Difficulty. Debriefs are an essential part of any project. Without them, lessons aren't learnt and mistakes are likely to happen again.
Format: Other
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Leadership Essentials : Change [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302606.1)
Summary Change is healthy and, for any organisation with its sights set on the future, it is essential for growth and success. But despite this, there is often a great deal of resistance to change, invariably because people are fearful of the uncertainty and stress that will follow in its wake. Overcoming these problems by managing change is an important skill for any company. Chapter 1: Own the Change. Own change by being fully committed and believing in its benefits. If you're only 50% committed you can expect much less from everyone else. Chapter 2: Champions. Champions are people who can help you manage change smoothly. Once they're on-board, they'll do everything they can to help you. Chapter 3: Resisters. Resisters reject the initial concept of change; not out of ignorance, but usually out of fear of the unknown. Chapter 4: Gatekeepers. Gatekeepers are people with the authority to implement change. You'll need to convince them of the benefits the change will bring in a language they understand. Chapter 5: Perseverance. When everything seems to be going wrong, perseverance isn't necessarily something that comes easy. Stay focussed on the end results.
Format: Other
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Learning à la Carte : Board Roles and Responsibilities [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302933.1)
Summary Recently the activities and functions of boards have come under increasing scrutiny. This has resulted in far higher levels of accountability for boards and their members. Board members must ensure they are acting in the best interests of the company or organisation. Damien Smith, lawyer and governance expert, cuts to the heart of board function with practical essentials that every board needs to consider.
Format: Other
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2 Minutes to Success : Encourage your Champions [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304380.1)
Summary Encourage your Champions is a video designed to help team leaders and managers empower the enthusiastic staff who want to improve wherever they are. As behavioural expert Peter Quarry explains, workplace champions are not only born, they can be made! Encourage your Champions is a video that shows how workplace champions add immeasurable value to your organisation. Learn to give your workplace champions what they need to achieve whatever they're striving for, and to enable them to add value to your business.
Format: Other
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Leadership Essentials : Creativity and Innovation [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302605.1)
Summary Whatever a person's role in an organisation, they may have to apply creative thinking to overcome problems. At the end of the programme, delegates will learn how to enhance their own creativity with some straightforward techniques. Chapter 1: Brainstorms. Good ideas can come from the most unexpected of places, and people. Encourage your team to share their ideas. You might be surprised by the results. Chapter 2: Fostering Innovation. Some of the most successful and innovative companies realise that their best ideas are already within their organisations. Reward the creativity in your organisation, encourage an atmosphere of innovation. Chapter 3: Unleashing Your Creativity. Some of our best ideas come to us when we least expect them. Always be prepared to capture those ideas and encourage your team to do the same.
Format: Other
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Cutting Edge Communication : Manage Hygiene Boundaries [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(308122.1)
Summary Manage Hygiene Boundaries is a timely and engaging video for everyone to establish rules for hygiene and best practice in staying healthy and ensuring social distancing, especially during a pandemic. The Cutting Edge team learns that everyone needs to be aware of their own hygiene boundaries and learn basic skills to be able to tell others when they have crossed those boundaries. We all need to feel safe and comfortable, and be able to focus on productive work. Shared and agreed rules for the team are therefore essential. Honest, respectful and sensitive feedback can help to change habits and improve hygiene. Learn to manage hygiene boundaries by being aware of your hygiene impact, being sensitive and direct when giving feedback, and managing personal boundaries.
Format: Other
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Cutting Edge Communication : Managing Projects Successfully [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(308123.1)
Summary Manage Projects Successfully is a video designed to introduce you to project management. The success of a project comes down to planning. Be clear about the scope and objectives of the project you are managing, its timeframe and budget. Stay focused on the outcomes but be flexible as well and prepared to revise your original plan if there are problems or setbacks. In Managing Projects Successfully video, you will learn from the entertaining Cutting Edge team, to be clear about the scope, the objectives and roles, and the budget. Communicate, clarify and control, manage people, timeline and budget and be accountable and achieve results. A good manager keeps the goals in sight, sets priorities, monitors progress and keeps the team and the stakeholders updated.
Format: Other
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2 Minutes to Success : Transform into a Star Leader [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304397.1)
Summary Transform into a Star Leader is a video to help you transform into a confident but humble star leader who really moves the team forward. Star leaders embody healthy contradictions, but as Peter Quarry explains, these are great for inspiring the team. Transform into a Star Leader is a video designed to help you recognize your team's needs, respond flexibility and provide (and receive) constructive feedback.
Format: Other
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Corporate Social Responsibility : CSR and the Triple Bottom Line [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303623.1)
Summary Coined in the early 1990s, the term 'triple bottom line' is often used in dialogue around corporate social responsibility to define the three interrelated areas by which modern companies should measure their success: people, planet and profit. Students will gain valuable insight into how the triple bottom line affects business operations in a practical, measurable sense by seeing it explained in the context of multi-national retailer, Marks & Spencer.
Format: Other
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Corporate Social Responsibility : CSR in Action: Benefits and Limitations [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303624.1)
Summary Corporate social responsibility has the potential to create lasting positive changes in the communities with which a business interacts, increase an organisation's trustworthiness and the fulfilment of their employees. However, CSR comes at a price and can unearth new tensions between businesses, their stakeholders and supply chains. In this video, students will explore the many benefits and limitations of this unavoidable part of modern business operations.
Format: Other
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Cutting Edge Communication : How to Mediate Conflicts [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(308120.1)
Summary How to Mediate Conflicts is a powerful skill that every leader should master. Team members can also benefit from learning to resolve conflict can damage morale, negatively affect work performance, and can even lead to legal issues for the organization. Unhealthy conflict needs to be resolved quickly, and workplace mediation can be an effective approach. Mediation can help resolve conflict, and improve understanding and collaboration. In this How to Mediate Conflicts video, you will learn from the entertaining Cutting Edge team, to listen supportively to both parties, control respectful exchanges, use questions to clarify and summarize, facilitate solutions and agree actions. Control the discussion, don't let emotions take over and ensure you reach a solution and agreed actions by both parties.
Format: Other
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Cutting Edge Communication : Surviving Stress and Anxiety [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(308124.1)
Summary Surviving Stress and Anxiety is an engaging video from the Cutting Edge team that reminds everyone of the importance of our mental health so we can be productive at work. Stress and anxiety can happen to anyone. We all get anxious and stressed at different times, in different situations. The first step is to recognize when you're overloaded. We must look for the warning signs and ask for help when feeling stressed or overloaded. In this video, you will learn to stop bottling up stress and discuss and prioritize your concerns and find relaxing ways to be calm. You will also become more attuned to issues with coworkers and care about their issues rather than ignoring their anxieties.
Format: Other
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Leadership Essentials : Leadership Sins [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302609.1)
Summary Exhibiting any of the classic leadership sins is a sure fire way to alienate your team and lose motivation. This programme tackles many of the skills that are required of a leader to motivate individuals and get them working together effectively as a team. Chapter 1: Control Freakery. Empower your team by giving them some autonomy; to plan and manage work, make their own decisions and solve their own problems. Chapter 2: Avoiding Conflict. The best leaders are calm and measured in the face of conflict; they do not shy away from it and deal with it head on. Chapter 3: Dithering. Being decisive is something that we'd all like to be, but secretly, most of us are ditherers. Fortunately we can learn to become decisive. Chapter 4: Being Loved. As a leader it should be your goal to be respected; not 'loved' by your team. Chapter 5: The Importance of Small Talk. Talented leaders are good at small talk. Not because they like to gossip but because it genuinely improves their relationship with their team, and sharing aspects of their personal lives motivates others to work harder for them. Chapter 6: Vanity. Responsible leaders are more likely to welcome opportunities to learn and grow from others.
Format: Other
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Cutting Edge Communication : Making Decisions and Choices [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(308121.1)
Summary Making Decisions and Choices effectively is an important workplace skill. We constantly make choices, just to get through the day. They might be day-to-day operational decisions or long range strategic planning. It's not always easy, and can cause anxiety. A good leader makes good decisions, but everyone can learn the skills. Know your guiding principles. In this Making Decisions and Choices video you learn from the entertaining Cutting Edge team, to use a decision-making framework to make effective decisions and choices. Use the formula D-E-C-I-D-E to make sound, informed decisions and choices. Define the problem or issue, and always consider the impact of that decision option. Consider all the options and don't just jump to easy answers. Don't procrastinate, follow the process and make the decision, act on it and evaluate.
Format: Other
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Insights and Strategies : 4 Essentials for Compassionate Leadership [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304698.1)
Summary In this video, 4 Essentials for Compassionate Leadership, you will discover how compassionate leaders care about their team's emotional and life needs and recognise that happier employees are more engaged and perform twice as well as those whose staff feel unvalued and uncared for. Compassionate leaders are perceived as strong and competent. Their employees are more loyal. Compassion (caring for others) is revealed not only through words, but actions and this improves collaboration, trust and motivation. With widespread economic hardship, worries about health, the environment and communities, we all benefit when leaders show compassion. Psychologists Peter Quarry and Eve Ash discuss four essential components that comprise humane, effective leadership.
Format: Other
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Pass It On - Coaching Skills for Managers [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302651.1)
Summary Effective coaching helps people to progress and contribute more fully to the business objectives and ensures that individuals get the one-to-one guidance they need to perform to the best of their ability. Coaching is vital, but frequently neglected. Whilst line managers are increasingly expected to take on the responsibility for coaching, very few are actually trained to do it. In addition, pressures of work often force coaching to the bottom of the priority list. Written by Armando Iannucci ('The thick of it' and 'I'm Alan Partridge'), this humorous program uses clear messaging and practical, believable examples of how to get coaching right (and wrong). It also demonstrates how effective coaching can facilitate individual development and become personally rewarding for the coach too. Managers will be able to... -Confidently coach their people -Increase the potential and performance of their teams
Format: Other
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The Unorganised Manager : Divine Intervention [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302536.1)
Summary This program, which continues the story from Parts 1 and 2 of the series, but which can also be used as a stand-alone resource, shows how effective managers should take time to focus on their teams. The now organised manager is called to St Peter, this time following an annual health check. Here he learns that his management style still leaves a lot to be desired, since he is failing to organise his team. Through highly memorable, wrong-way, right-way scenarios, learners will learn three steps to successful delegation. It is the manager's role to ensure that each team member's objectives are defined and identified so that they know what is expected of them. Individuals should be set measurable standards to achieve so that both they and the manager know how they are doing. And managers must agree targets with individual team members in order to help them develop and realise their potential, or to bring their performance back on track. Targeted at less experienced managers and team leaders, this program offers a memorable, engaging and amusing look at a widely applicable leadership skill and can be used with or without the preceding two parts in the series. Featuring John Cleese, Nigel Lindsay and Beatie Edney and Ann Bryson.
Format: Other
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Insights and Strategies : 4 Ways to Take Back Control [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304701.1)
Summary This video, 4 Ways to Take Back Control, provides powerful strategies to tackle the unsettled feelings resulting from turbulent times, disruption, competing demands and feeling at the mercy of events beyond your control. You will discover that in the midst of unsettling change and worry about the future, it is possible to take back control of your mindset, work environment and circumstances. Psychologist Peter Quarry prescribes four ways to take back control of your life: assess your level of control; develop an 'I'm in control' mindset; assert control in your work environment; and stay in the challenge zone.
Format: Other
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Risk Maker Risk Taker: A Managers Guide to Risk [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302397.1)
Summary This Australian production is an ideal tool for training in the risk management process consistent with the new standard ISO 31000:2009. Risk Maker Risk Taker is a highly regarded programme, used by major organisations and universities worldwide to communicate and educate the essential risk management concepts. This programme outlines the main concepts of risk management. It covers the steps which should be followed to effectively manage risk. It also links the risk management process with the role of leadership and management systems. The programme outlines the following seven stages in risk management: communication and consultation, establishing the context, identifying risks, risk analysis, evaluation, monitoring and reviews.
Format: Other
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2 Minutes to Success : Get Ready to Be a New Manager [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304379.1)
Summary Get Ready to be a New Manager is a video to help any new manager feel less daunted by their managerial tasks, by building confidence and skills using four essential strategies for effective management. Get Ready to be a New Manager will help learners consider their leadership role and strive to be the very best they can be. Learn about delegation, communication and feed back, decision-making and motivating team members. These skills will be good for the team and the new manager's career.
Format: Other
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Insights and Strategies : 4 Ways to Create a Results-Focused Culture [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304697.1)
Summary This video, 4 Ways to Create a Results-Focused Culture, shows how organisations with a results focused culture outperform others because of the emphasis on achievement. Learn how leaders and managers are increasingly quantifying the value of internal procedures and inputs, in order to make changes where necessary. This video explores four ways to create a more results-focused culture. It entails valuing a results focused culture; knowing how to change culture, being a results focused leader, and using metrics to drive results.
Format: Other
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The Helping Hand: Coaching Skills for Managers [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302646.1)
Summary The helping hand shows managers that understanding the importance of coaching, and then learning how to coach, is an essential part of their jobs. In this amusing drama, a manager who knows nothing about coaching has plenty to learn. The manager needs to identify which tasks each team member could take responsibility for, and coach him or her accordingly. He learns how to identify exactly where the need for coaching lies, how to conduct the coaching itself, and how to monitor the results. This comprehensive program shows how, with the right teaching, the manager is able to improve people's performance and motivation, and that coaching is an invaluable tool for helping individuals and the business develop together. Using the proven right-way, wrong-way approach, this program offers a clear structure for learning coaching skills. It is a valuable tool for all levels of management, and supports courses on management and leadership skills. Featuring Robert Lindsay, Jan Ravens and John Cleese.
Format: Other
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Insights and Strategies : 5 Ways to Coach for Best Performance [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304702.1)
Summary In this video, 5 Ways to Coach for Best Performance, you will learn that a workplace coach plays a vital role in overcoming people's weaknesses, building on their strengths and encouraging peak performance. Coaching has many benefits: it engenders higher levels of engagement, boosts confidence, enhances communications skills, stimulates in-depth learning and increases sense of safety in the workplace. In this video, psychologist Peter Quarry outlines five ways to coach for optimal performance: determine the coaching goal, clarify specific expectations, build skills and enhance strengths, encourage and boost confidence and challenge and develop motivation.
Format: Other
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Cutting Edge Communication : Coaching and Mentoring New People [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(308119.1)
Summary Coaching and Mentoring New People is all about managers providing professional development and personal support for new employees. It helps new people learn new skills and embrace the company's cultural and social norms. It helps them grow in their current job and be ready for career opportunities. Mentoring can help assess a new worker's success and progress in the organization. Good coaches and mentors guide rather than dictate. They ask questions and find out what the new person knows and what they need to learn. Good mentoring and coaching will encourage open communication and will help develop trust and respect. In Coaching and Mentoring New People, the dramatized case study shows Sam and Michael giving Dion constructive feedback. Alex coaches Dion on how to answer the phone properly. Being a good coach and mentor is all about giving time and encouragement and offering practical steps to build skills.
Format: Other
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Ideas into Action: Stimulating Creativity for Success [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302478.1)
Summary The aim: To stimulate creativity as a tool for enhancing an organisation's success. About the programme: Anyone who needs to challenge the way they think will benefit from this visually stimulating and highly entertaining resource, which is the title program of the 'Ideas Into Action Series'. Based upon the work of Mark Brown of Innovation Centre Europe, this exciting programme looks at the barriers to fresh, profit-related creative thinking and suggests some simple but powerful ways to overcome them. It shows how constantly stimulating creativity and innovation is key to coming up with viable ideas for products and services, and processes and procedures that your customers (internal and external) really want. Mixing live action and animated graphics, the programme addresses a number of key issues in a striking and original way. It explores the difference between a 'dinosaur' and 'dolphin' outlook, and looks at why we tend to restrict thinking to self-imposed limits, how we can avoid idea assassination, and how to take the initiative and translate ideas into action.
Format: Other
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It's Your Choice: Selection Skills for Managers [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302643.1)
Summary To provide managers with all the necessary skills to conduct an effective recruitment interview. A selection interview is a bit like detective work. Suspects must be eliminated until the right person is found. Making the right selection choice means knowing the budget was spent well, a valuable asset has been acquired and that colleagues will be motivated by the new team member. Split into three scenarios, this entertaining program introduces some managers who get the costly decision wrong by making common mistakes. Ethelred the Unready is unprepared, knows little about the job or the candidate, and is constantly interrupted by colleagues as the interview progresses. Ivan the Terrible would rather trumpet his own opinions than encourage the candidate to talk. And Gillian the Silent allows the candidate to take over, and fails to probe or voice her doubts. Featuring Hugh Laurie, Dawn French, John Cleese, Simon Shepherd and Philip Franks.
Format: Other
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Going to a Meeting: Part 2 - Meeting Menaces [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302645.1)
Summary "This two-part series demonstrates how easy it can be to handle the various personalities you encounter in the meeting arena. By preparing yourself better, and knowing how to avoid conflict between participants, meetings will become far more effective. Suitable for anybody who attends meetings, this highly entertaining program is based on a group of middle managers in a large hospital. Part 2: Meeting Menaces Meeting menaces contains five short sequences, all introduced by John Cleese. Jeremy fails to handle the destructive behaviour of each of the five menaces present at his meeting "" the Waffler, the Turf Warrior, the Assassin, the Dominator and the Interrupter "" and the meeting quickly becomes a farce. However, following guidance from Cleese, Jeremy learns the techniques for handling each menace correctly and gets the meeting back on track. Meeting menaces shows how to cope with colleagues whose behaviour prevents meetings from being productive."
Format: Other
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More Bloody Meetings: The People Side of Meetings [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302550.1)
Summary An ideal companion to 'Meetings, Bloody Meetings', this programme sees a return of the guilty manager, who dreams he is back in court, this time charged with neglecting the human aspect of his meetings. His misdemeanours are replayed as evidence, from failing to prevent a squabble, to allowing the discussion to go off at a tangent and then allowing himself to be railroaded into a poor decision. Suitable for managers and any staff responsible for holding meetings, this engaging programme humorously presents ideas that can be hard to explain, showing the necessity of involving everyone in the decision-making process and ensuring that they understand key points at all stages. Your training delegates will be able to... -Achieve harmony and unity of purpose in their meetings -Make meetings more productive and effective by mobilising everyone present Featuring John Cleese, Robert Hardy, Caroline Quentin and Danny John Jules.
Format: Other
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How Am I Doing? - The Perfect Appraisal Interview [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302647.1)
Summary Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and improve performance. But beware! The mishandling of such interviews can have the very opposite effect. In this engaging drama, three inept managers show how an appraisal interview should not be conducted! The first never prepares or makes time; the second is too fond of the sound of their own voice; and the third is too uncomfortable to hint at any criticism, for fear of creating bad feeling. Understandably, the poor employee who is subjected to these face-to-face farces becomes increasingly disenchanted, baffled and alienated. Using the analogy of the distraught interviewee's medical checkup to highlight each manager's mistakes, this updated version of the classic program on appraisal skills illustrates exactly how an appraisal should be handled. Suitable for any management skills course or workshop, 'How Am I Doing?' promotes the use of appropriate behavioural skills and will be a vital tool for all managers and team leaders.
Format: Other
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Jamie's Kitchen : Fifteen Lessons on Leadership [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302567.1)
Summary The aim: To show how to become a better leader. About the program: 'I've gone from being the boy next door to being the bloke with the weight of the world on his shoulders.' (Jamie Oliver) Jamie Oliver's passion and vision transformed a bunch of unemployed kids into an efficient, organised team, capable of running a first-class London restaurant, Fifteen. Jamie is a natural and instinctive leader, with an energetic style guaranteed to keep an audience engaged. Anyone taking on a leadership role can learn a lot from watching him in action. Part of the two-part 'Jamie's Kitchen' training series, 'Fifteen Lessons on Leadership' demonstrates that leadership is an activity and not a position. Leaders and potential leaders will identify with Jamie's honesty and openness. The program covers five key learning points backed up by real examples from Jamie's journey - from how to lead the way through clear communication and example, to believing in your team, through to taking responsibility and learning and adapting your style of leadership throughout each project. This real example of the pressurised role of a leader in action not only reflects real life for today's leaders, but will inspire and motivate the audience in their own personal leadership roles.
Format: Other
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Meetings Bloody Meetings: Making Meetings More Productive [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302553.1)
Summary This training resource will... Enable people to organise and chair meetings that are more effective and more motivating for those who attend. Training for professional effective meetings Suitable for anyone who might be expected to organise and run meetings, this best-selling program defines the five disciplines that transform a gathering into a professionally run business meeting. In a nightmarish court, a cynical manager is found guilty of failure to prepare himself and inform others of what a meeting was about (even omitting to invite all the relevant people); failure to plan the agenda; failure to control the discussion and failure to record the decisions. The judge demonstrates how the rules for running a meeting parallel those of a court, and explains the chaos that would result if he ran his court in the same way. The nightmare is so vivid that the guilty-as-charged manager resolves to apply the rules - as will your organisation's people when they view this very memorable, sharply observed parable. The key learning points are dealt with in clearly-defined segments that can be reviewed and discussed. The humorous content will engage the attention of learners aiding learning. Featuring John Cleese and Robert Hardy. Your delegates will be able to... -Organise and chair meetings of any kind -Meetings will become productive, efficient and effective
Format: Other
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Meetings Bloody Meetings 2012: Making Meetings More Productive [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302552.1)
Summary This training resource will enable people to organise and chair meetings that are more effective and more motivating for those who attend, and provide training for professional effective meetings. In a nightmarish court, a cynical manager is found guilty of failure to prepare himself and inform others of what a meeting was about (even omitting to invite all the relevant people); failure to plan the agenda; failure to control the discussion and failure to record the decisions. The judge demonstrates how the rules for running a meeting parallel those of a court, and explains the chaos that would result if he ran his court in the same way. The nightmare is so vivid that the guilty-as-charged manager resolves to apply the rules - as will your organisation's people when they view this very memorable, sharply observed parable. The key learning points are dealt with in clearly-defined segments that can be reviewed and discussed. The humorous content will engage the attention of learners aiding learning. Featuring John Cleese, Will Smith and Susie Kane. Your delegates will be able to: - Organise and chair meetings of any kind - Meetings will become productive, efficient and effective.
Format: Other
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The Dreaded Appraisal - Both Sides of the Appraisal Interview [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302644.1)
Summary This best-selling learning resource illustrates the techniques required for effective appraisal interviewing. It starts by introducing three common interviewee styles that are difficult for managers to deal with. Shy Sharon bottles up her opinions and worries, so that her team leader is unable to find out her true feelings, turning the interview into a chore. Touchy Tracey easily takes offence and her team leader gets drawn into an unproductive argument about personality, not performance. Aggressive Alan sees the interview as his chance to appraise the organisation and condemn everyone except himself. His manager becomes exasperated and loses control of the interview... Suitable for all managers and team leaders, this memorable program demonstrates key strategies to turn every difficult interview into a positive, productive experience for both employer and employee. The highly memorable, highly effective content makes this an integral part of any management skills programme. Also included is 'The Appraisee Preparation Programme', which will help staff prepare for an appraisal, understand its objectives and therefore get more from the interview. Featuring Bryan Murray, Dawn French, Robert Lindsay, Hilary Crowson and Tilly Vosburgh.
Format: Other
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River Health: Caring for Our Waterways [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301305.1)
Summary This beautifully-filmed program examines our impacts on rivers, river management and ways of assessing river health.
Format: Other
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Engineering and Manufacturing : The Visual Workplace [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304902.1)
Summary The purpose of visual managment and how visual management systems support the aims of the organisation. The role of visual controls and visual displays.
Format: Other
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People at Origin Energy: A HRM Case Study [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302520.1)
Summary This programme examines the practices and processes of the human resource management function in large-scale organisations in Australia.
Format: Other
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Four Star Ecotourism: A Case Study of Aquila Eco Lodges [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302872.1)
Summary This program looks at Aquila and ecotourism in the Grampians; building design; power and water; waste management; and managing for sustainability.
Format: Other
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Sustainable Agriculture: Managing Our Land for the Future [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301299.1)
Summary This program presents 4 case studies of sustainable agriculture: - Whole form planning: inputs, outputs, erosion control, soil management, tree planting, water management, and salinity control. - Landcare: Communities banding together. - Permaculture. - Inner city gardens.
Format: Other
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Marketing For Beginners: A Case Study in Retail [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302557.1)
Summary This case study approach features a small business management expert looking at two retail businesses run by two brothers, selling similar products but operating from two very different locations.
Format: Other
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Insights and Strategies : Managing Bad Press [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303870.1)
Summary Maria Deveson-Crabbe draws learning from a powerful and tragic case study. Maria dives into the important lessons she learned regarding the management of the press and media, and how to turn it around and use a crisis management strategy.
Format: Other
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Tackling Bullying Big Time Series : Not in My Class: Managing Classroom Bullying Behaviours [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301229.1)
Summary This programme discusses the issue of classroom bullying behaviours and offers thought-provoking management solutions for teachers who need to address this type of behaviour.
Format: Other
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Philip Bloom's Cinematic Masterclass : Post Production [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303311.1)
Summary In the final episode of the series Philip takes us through his all-important post production workflow. Media management, editing, audio, colour correction and grading is all covered as he shows us how to get the best possible results from the footage we've shot.
Format: Other
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Dementia Care Series : Dementia Care for Managers and Supervisors [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302040.1)
Summary This title in the Dementia Care series has been designed to assist those who manage or supervise the provision of social care services to those with dementia. Dementia Care for Managers and Supervisors considers the management issues relating to the provision of person-centred dementia care services.
Format: Other
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Forklifts : Pedestrian Safety and Exclusion Zones [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303068.1)
Summary Anywhere that pedestrians and mobile plant or moving vehicles share a workspace or traffic route there is a risk of injury, incident or even death. It is important that both pedestrians and vehicle operators remain alert, obey all signage and follow all traffic management procedures throughout the workplace whether a visitor or workplace employee.
Format: Other
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Careers in Hospitality: Service and Adventure [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302880.1)
Summary Discover the rewarding career opportunities of the hospitality industry. Get the inside scoop about jobs in hotel management and restaurants through engaging interviews with experts. Learn about the educational, personal and professional requirements of this field as well as why kindness and goodwill are essential for success.
Format: Other
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Insights and Strategies : Running an Effective Crisis Simulation [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303880.1)
Summary Psychologist Eve Ash interviews leading crisis management expert Ross Campbell who explains how to create and facilitate crisis scenario training by rehearsing realistic crisis scenarios. Ross Campbell shares his experiences of creating and facilitating crisis scenario training with real interactions, debriefing and learning, and the importance of measuring, communication and culture.
Format: Other
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Switch on Assertiveness [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303281.1)
Summary 'Switch on Assertiveness' is aimed at helping everyone communicate effectively and assertively, respecting other people's rights and their own rights. This program is ideal for communication and service skills training, as well as bullying and harassment prevention programs. Ideal for induction, team building and management development and is especially targeted at people who are not assertive in learning to stand up for themselves and their rights.
Format: Other
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Deserts : The Global Desertification Challenge [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304658.1)
Summary According to the UN 1.5 billion people are affected by desertification. This film follows the fortune of one family forced off their land on the fringes of the Sahara. Through their story this title considers the impacts and causes of desertification. It then looks at a range of responses including tree planting, use of appropriate technology and the introductino f sustainable water and soil management strategies.
Format: Other
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Playing Above the Line [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302398.1)
Summary This video follows a group from Pavlov's restaurant as they come to terms with how they have contributed to hospitalisation of a customer. They are forced by the local news reporter to view how they have dealt with the problem. They review what has caused them to fail to act. This is about taking responsibility, for both management and staff.
Format: Other
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Managing a Design Project [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302280.1)
Summary This video aims to teach students an understanding of managing the various elements of design projects. The video emphasises the importance of managing design projects and introduces elements of project management, emphasising real- world scenarios. The video explores alternative ways to articulate the values and benefits of design. The video shows how designers are expected to conceptualise, develop and produce a design proposal that fulfils a distinctive brief with financial, time, business, cultural and social constraints.
Format: Other
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Sensory Loss and Ageing [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301641.1)
Summary The decline or total loss of any of the five senses has an enormous impact on an older person's independence and the quality of life they enjoy. This interview led programme outlines the difficulties and behaviours a carer may encounter as a result of a client's sensory impairment as well as providing practical strategies and management plans to assist carers in meeting the needs of clients with sensory impairment.
Format: Other
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ICT Basics : How Do Operating Systems Work? [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303370.1)
Summary In this animated programme, our character Sam shows students the basics of the hard working operating system. Engaging graphics are used to explain concepts clearly and visually, depicting how an operating system interacts with various other software and hardware, and why the kernel is important. Students will also learn about primary and secondary memory, device management, and how the operating system provides an interface for the user.
Format: Other
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Insights and Strategies : Managing Crises and Brand Damage [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303905.1)
Summary Psychologist Eve Ash interviews leading crisis management expert Ross Campbell who explains how crises can get out of control very fast and best practices involve planning and training for worst case scenarios. He explains that often control is lost to government authorities, and crises can lead to business failure. Planning and rehearsing and using a "dark site" can assist in managing a crisis and brand damage.
Format: Other
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Urban Environments : Mumbai: Managing a Megacity [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304659.1)
Summary Waste management and traffic congestion are two of the biggest environmental issues facing Mumbai. This title looks at the challenges facing Mumbai's urban planners as they struggle to manage this megacity's rapid growth. It then explores the steps being taken to improve the city's waste management and asks can a new Metro system be the answer to the city's traffic problems?
Format: Other
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Ageing Populations [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304663.1)
Summary This excellent resource examines the current issues surrounding an ageing population in the UK, using East Devon as a case study. It illustrates the causes, impacts and management of the UK's ageing population and changing dependency ration. It shows how governments, NGOs and individuals are meeting the challenges at a national and local level. It then explores the strain on healthcare, transport, housing, the pensions time bomb and the growing crisis of care.
Format: Other
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What is COPD? [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301872.1)
Summary COPD stands for Chronic Obstructive Pulmonary Disease, a group of five lung diseases (such as Asthma and Chronic Bronchitis) that limits the flow of air into and out of your lungs. This program is part of our respiratory series that are designed to assist your staff to comply with the Joint Commission standards for education of patients and family. Signs and symptoms of COPD How COPD affects the lungs and the flow of air Tests used to diagnose COPD Lifestyle changes needed to assume self management
Format: Other
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OH&S: Duty of Care in the Workplace [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302852.1)
Summary These days it's vital that all employees as well as management are aware of Occupational Health and Safety, but the major issues of hazard control, good design, housekeeping and cooperation can sometimes be hard to apply in context. This innovative programme sparks the imagination with illustrations of good OH&S practice from the world of nature, as well as examining its implementation in several work locations.
Format: Other
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Ecosystems : The Great Barrier Reef: Coral, Carbon and Climate Change [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302973.1)
Summary The future of the Great Barrier Reef, one of the world's most significant marine environments, is under threat due to modern industry and agriculture. Featuring interviews with reef experts, including the director of the GBR Marine Park Authority, accredited reef divers and a Reef Guardians cane farmer, this programme presents an outstanding case study of environmental management for middle/senior secondary students.
Format: Other
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Understanding Malaria : Strategies for Managing Malaria [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303557.1)
Summary Including interviews with world-leading scientists and researchers, this video evaluates the many management strategies that have been employed in the fight against malaria. From physical barriers, to hazardous natural predators, controversial pesticides, and costly drugs and repellents, students will come to understand that no single measure is perfect on its own. However, spatial technologies, like MARA, and advances in genetic engineering, provide hope that malaria may become a disease of history.
Format: Other
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Cutting Edge Communication : Defusing Anger [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302421.1)
Summary Anger can erupt from anyone at any time and having strategies in place to control and manage that anger is very important. Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which makes Carol angry. Marcus uses a toy crocodile and some boxing kangaroos to get the messages across, but when Michael and Sam are asked to demonstrate their anger management skills the role-play escalates into an embarrassing situation.
Format: Other
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2 Minutes to Success : Motivate a Co-worker [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304384.1)
Summary Motivate a Co-worker! Despite the plethora of good advice for motivating teams, there is always someone who isn't performing well and/or holding back the others. Peter Quarry, psychology expert, recommends not waiting for management to rectify the issue, but instead engaging those people. Motivate a Co-worker will show you how to motivate co-workers by engaging and responding to them, ascertaining their needs and not excluding them.
Format: Other
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Timber: Production and Processing : Part B [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301258.1)
Summary This is part B of a two-part programme on the production and processing of timber. The programme includes computer graphics of mechanical timber grading and the CSIRO's pilot MDF plant. It covers characteristics of commercial softwoods; plantation management - propagation, thinning, clear felling; milling, drying and grading; finger jointed clear grade mouldings; particle board; microwave modification of timber; glue laminates; engineered I beams; log veneers - plywood; laminated veneer lumber - LVL; decorative veneers; medium density fibre board - MDF.
Format: Other
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Managing the Dorset Coast: Conflicts, Challenges and Opportunities [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301280.1)
Summary How can you balance the needs of the 25,000 visitors who descend on Studland Bay on a busy day, meet the requirements of Europe's largest oil field and protect the environment? This programme explores the values, attitudes and impact of the different players who use this area, before assessing the sustainability and success of the hard and soft management strategies that have been put in place.
Format: Other
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The Australian Farm Environment [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301359.1)
Summary Knowledge of the complex interactions contained in a farm environment, and their contribution to a successful business enterprise; is an important part of understanding the agricultural industry. This program explains and illustrates the inputs, outputs, processes and boundaries of farm systems, as well as the factors that affect production. These include: climate, soils, weeds, pests, diseases, microbes and invertebrates. Sustainable farming practices are also examined, including how technology and innovation has contributed to changing farm management practices.
Format: Other
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Insights and Strategies : Bullying Even at the Top [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303844.1)
Summary Sadhana Smiles says, from her experience, that bullying is present at senior management levels and facts provide insight to the truth. She explains the various forms bullying that exist at the top, including undermining, texts, emails and phone calls, and how to foster a "Zero Tolerance" approach to bullying. She discusses how to discuss and respond to bullying, training and documentation, and how facts provide insight and the need to take action.
Format: Other
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Learning à la Carte : Understanding Financial Information [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302908.1)
Summary Financial information is at the very core of business operations. But many business owners, managers and executives are in the dark when it comes to the terms and phrases of financial information and how they relate to business management and performance. Glenyce Johnson, Managing Director of Peregrine Adventures, offers plain English explanations of some critical elements of financial information. Financial information explained: * Budget * P&L * Profit * The bottom line * Forecasts * Cash flow * Assets and liabilities * Balance sheet * Debtors and creditors * Financial management KPIs
Format: Other
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Switch on Caring [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303282.1)
Summary 'Switch on Caring' is aimed at service staff, health care professionals and helpers in a wide range of industries. This excellent programme is ideal for attitudinal, telephone and service training, conflict resolution, and for developing effective communication skills. It can be used for induction, team building, counselling training and management development. Section one is about managing stresses at work, section two gives positive thinking strategies for working long hours with minimal recognition, section three explores ways to manage self and emotions and section four covers skills and actions for overcoming burnout.
Format: Other
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Australian Small Business: An Overview [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302451.1)
Summary Over 97% of all Australian businesses fall into the "small business" category, yet many of us have little understanding of how the so-called "engine room of the Australian economy" actually works. This program, hosted by Janet Russell from the Monash Mt Eliza Business School, examines such issues as the various definitions of small business, the typical management structure of a small business, common reasons why such businesses succeed or fail, the impact of technology, innovation and change as well as future trends and challenges.
Format: Other
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Alzheimer's Disease: Is it Delirium or Dementia? [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301838.1)
Summary Patients with Alzheimer's disease are often challenging to manage and may have difficulty focusing on things due to a constant state of confusion. This interview based program explores the physiological causes of the disease, the signs and symptoms and strategies that can be made to make the lives of the resident more enjoyable and less stressful. This program also explains the difference between delirium and dementia, the signs and symptoms of each along with treatment and management strategies. This program is an excellent resource for all health care workers providing care to Alzheimer's patients.
Format: Other
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Alzheimer's Disease for Assisted Living Facilities: Level 2 [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301839.1)
Summary Managing patients with Alzheimer's Disease can be a difficult process as unlike a condition such as cancer, with Alzheimer's the patient does not know they have it. It becomes very important how the patients are managed so as to turn what could be a difficult situation into a positive one. Building on from part one, this programme explores ethics, behavioural management, issues that the family will encounter, Activities of daily living, the environment that the resident will be living in, activities for the resident, and stress relief strategies for the care giver.
Format: Other
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Aged Care: Communication with Colleagues [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301844.1)
Summary Integral to the operations of any workplace is effective communication between all staff. It is particularly important in any area of health service delivery and care, including an aged care environment. Communication in the workplace takes on a variety of forms, and this programme looks at the areas particularly relevant to aged care, including verbal and non-verbal communication, formal and in-formal communication, conflict resolution, negotiation, communication between staff, and communication between management and staff. This programme will serve as a valuable training and professional development resource for all workers in an aged care environment.
Format: Other
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Straight Talking: The Art of Assertiveness [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302544.1)
Summary With dramatic sequences and subtle humour, techniques of assertiveness are delivered in a powerful, convincing fashion, shown in action in a series of different settings from a management meeting to a one-to-one conversation between colleagues. Particularly suitable for junior management, sales personnel and purchasing staff, this program is highly reassuring for anyone who has doubts about volunteering what they think - even when asked to do so. It also demonstrates why aggressive behaviour doesn't work in the long run and why it's important to establish a negotiating position and stick to it. Featuring John Cleese, Peter Capaldi and Jennifer Saunders.
Format: Other
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Patient Care: Plans and Pathways [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301676.1)
Summary Like all health care professionals, nurses have many variables to consider when administering patient care, in order to deliver desirable and effective outcomes. This is equally true in community, hospitals, and aged care facilities. Care plans, clinical pathways and critical pathways are some of the tools available for the management of patient care, allowing for a systematic and holistic multi-disciplinary approach to patient care. This program explains these tools and provides insight into their implementation and evaluation. Additionally, the program presents some of the innovative technological developments and initiatives that are seeing advancements in patient care management.
Format: Other
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Palliative Care Nursing: Caring For Yourself [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301680.1)
Summary Delivering palliative care can be both hugely rewarding and, at times, very stressful. It is likely that all health workers will be involved in caring for a dying person at some time. Nurses need to be able to manage their own stress to deliver a good standard of care to their patients. This programme provides an introduction to to palliative care stress management. We define stress, and discuss the differences between personal and work-related stress, and discuss the signs of stress-related burnout. This programme will equip viewers with the tools and strategies required to manage stress in palliative care more effectively.
Format: Other
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Data: Ethical Use and Storage [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302364.1)
Summary More than 800 billion gigabytes of information is used globally every year. This inconceivably large volume of data must all be stored, retrieved, displayed and used. Featuring case studies of national job search website Seek and the development of a standardised data management system for the Australian aviation industry, this programme provides a comprehensive examination of the complex issues surrounding ethical storage and use of data. It discusses critical issues surrounding: data collection and accuracy of data entry, regulations and privacy concerns, the importance of backups, the emerging trend towards cloud computing, transmission and display, and interpretation and use of data.
Format: Other
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Delirium, Dementia and Depression [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301922.1)
Summary Delirium and dementia are two of the most common mental disorders elderly people face. Depression is also common in elderly people and often presents with symptoms similar to dementia or delirium. The differentiation between these three conditions can be difficult because many symptoms overlap. As the cause of so much suffering and discomfort, it is important these conditions are effectively addressed by medical staff. This programme defines these conditions by detailing symptoms and speaking to medical experts. Potential risk factors, causes of delirium and assessment criteria for all three conditions are outlined along with a brief summary of management strategies.
Format: Other
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Care Home : Risk Assessment for Health and Safety in the Care Home [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302025.1)
Summary Risk assessments are a legal requirement under the Management of Health and Safety at Work Regulations. This programme will show managers and staff how to carry out effective health and safety risk assessments, in the care home. Learn how to identify the hazards and risks, evaluate the risks, record existing control measures, evaluate the adequacy of control measures, implement additional controls, review the risk assessments, and control measures. Staff, residents, and general building assessments are all examined.
Format: Other
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Managing Conflict in Hospitality [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302841.1)
Summary Dissatisfied customers, miscommunication between staff, alcohol affected patrons, personality clashes: conflict is a daily part of working in hospitality. This is why it is so important that we all have finely tuned conflict management skills. This programme will equip hospitality workers with the skills and knowledge they need to handle all forms of conflict with openness, honesty and empathy. We find out how to identify potential causes of conflict and act before the situation escalates. We also discover situational techniques to resolve conflict and learn the importance of follow-up such as incident reports and action plans.
Format: Other
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Food Planning for Special Occasions [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302784.1)
Summary From creation to execution and everything in between, planning and catering for any special occasion involves a number of ingredients. This fast-paced, entertaining program takes viewers behind the scenes at large-scale catering events, as chefs and organisers from Peter Rowland Catering and G'day Chef Catering offer advice on menu planning, kitchen workflows, time management and performing on the day. Food Technology learners in lower and middle secondary will be exposed to a vibrant, hands-on industry, where a passion for food can lead to an exciting career path.
Format: Other
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Critical Issues in Business: Success and Failure [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302456.1)
Summary What are the critical issues which decide the success or failure of a business? An ideal resource for senior secondary viewers, this programme reveals the inner-workings of organisations and the factors which influence their operations. Business experts from a range of industries discuss the importance of the business plan, financing and budgeting, management of staff, SWOT and trend analysis, investment in technology, and how to identify competitive advantage in the market. More than just an introduction to business concepts, the programme details 'real world' scenarios and the way in which modern organisations strive to succeed.
Format: Other
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The Ageing Workforce [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302523.1)
Summary Fewer young people coming into the workforce has serious implications for employers, business owners and management. Coupled with this, there is a hidden and under-utilised pool of workers aged over 45. This programme provides insights into the changing age demographic in the workforce and considers the benefits that older workers bring to organisations. The programme and workbook enables users to explore the characteristics of an ageing workforce, dispel some of the myths that exist, and to identify a range of strategies that might be implemented to harness the power of the current and future workforce. This will in turn assist organisations to become more sustainable and service industries to remain viable.
Format: Other
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The PR Function [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302539.1)
Summary Public relations (PR) agencies persuade the public to have good relations with a business, brand, organisation or celebrity. Big business lives and dies in the public arena, where PR can mean the difference between astronomical successes and dismal failures. In this enlightening programme, PR experts Leigh Debbage, Senior Account Manager at Premier PR, and Grant Titmus, Principal at Red Agency, offer their unique insight into the inner workings of the PR industry. We define PR in the modern context, examine how PR agencies get to understand publics, join in the PR campaign, observe the challenges of crisis management, and reflect on the future of PR.
Format: Other
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Five Star Hospitality [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302829.1)
Summary In this comprehensive examination of what it takes to provide world class service, we visit SkyCity Darwin - a five star international hotel - and discover valuable lessons from the hotel's experienced leadership and management team. In it, we learn how five star service starts at the point of first contact, with open body language, active engagement, and effective handling of complaints. We see how empowering staff with responsibility, and celebrating their achievements leads to service excellence. Finally we go behind the scenes into the kitchen to witness how mastery comes from the passionate pursuit of innovation. This is an engaging look at modern workforce issues, including excellence, diversity and inclusive practices.
Format: Other
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Careers in the Non-Profit Sector [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302218.1)
Summary In this inspiring programme we meet three people pursuing their careers in the non-profit sector. Gillian Forbes is contributing to ocean conservation at the controversial Sea Shepherd Conservation Society. Damon Hughes' love for his local indie radio station opened up an on-air position at 3PBS 106.7FM. And Erica Myers-Davis continues her management career at Prahran Mission. The personal stories of these diverse and interesting people reveal how careers in the non-profit sector can combine your values and interests with career goals in a way that is not always possible in the private sector.
Format: Other
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Managing a Coastal Ecosystem [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301270.1)
Summary Built around a case study of Towra Point Nature and Marine Reserve in Botany Bay, New South Wales, this programme highlights: location and change over time; an examination of the biophysical environment; the challenges of managing a significant nature reserve, including endangered species management, feral animal management and the management of the region's dynamic and ever-changing landforms. These management issues are especially challenging given Australia's largest airport, container terminal and oil refinery all lie in close proximity, plus Towra Point is the summer home to an endangered migratory bird species. It also protects ever diminishing coastal rainforest habitat, rich mudflats and sea grass beds.
Format: Other
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Skin Integrity and Pressure Ulcers [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301639.1)
Summary At some point in their careers, most nurses and nursing assistants will care for patients at risk of developing pressure ulcers. Pressure ulcers are distressing, debilitating and difficult to manage. Yet in many cases pressure ulcers are readily preventable. In this programme we see how understanding the causes and staging of pressure ulcers can lead to improved management. We also determine the best ways to assess a patient's risk of developing them, and discuss preventative actions like correct positioning and turning, measures that can be taken to protect skin integrity, and early intervention and treatment options.
Format: Other
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Understanding and Managing Type 2 Diabetes [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301589.1)
Summary The incidence of diabetes around the world is rapidly rising. Predominant causative factors include age, lifestyle and obesity with up to 90% of the diabetic population having type 2 diabetes. As a direct result of this rise, the need for nurses with diabetic expertise has also risen. This programme has been developed as a response to growing demand for diabetic nursing knowledge, signs and symptoms awareness, and management of type 2 diabetes. It will provide an invaluable learning resource for both nursing students and clinical nurses delivering hands-on nursing care.
Format: Other
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Insights and Strategies : The Problem of Nightmare Staff [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303889.1)
Summary Sadhana Smiles explains to Eve Ash how there are a range of strategies for dealing with problem staff. You must understand a person's position and how to reduce emotion and seek input, and there are various strategies for dealing with problem staff. Sadhana provides practical advice on considering your management style, mindset and commitment. She focuses on agreeing on what the problem is and creating an action plan. A performance plan must involve measuring and training, and an exit must be carefully managed with warnings and written evidence.
Format: Other
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Managing Behaviours of Concern in the Elderly [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301708.1)
Summary A high percentage of elderly people in professional care suffer from dementia, a psychiatric illness or a specific brain injury. Recently, extensive research has been undertaken into understanding the origins of behaviours of concern, focusing on addressing the variety of underlying causes. In this programme we investigate defining and understanding behaviours of concern, types of behaviours and unmet needs, assessing and problem solving, possible triggers and management strategies. Systematic approaches to the identification of triggers and instigation of problem solving techniques can significantly reduce this increasingly widespread condition.
Format: Other
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Insights and Strategies : Building Brand and Reputation [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303847.1)
Summary Maria Deveson-Crabbe is the CEO of Marie Stopes International (MSI) Australia. In the early 1900s, Marie Stopes established a family planning clinic in the UK which today is a global entity seeing more than 6 million clients a year. In this video, Maria Deveson-Crabbe discusses with Eve Ash how her organization built trust through its brand and reputation, knowing that brand and reputation are different. She talks of the importance of brand perception, research and having a crisis management approach when the brand experiences problems.
Format: Other
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2 Minutes to Success : Call out Inappropriate Behaviour [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(304374.1)
Summary Call Out Inappropriate Behaviour is a video that raises awareness of a range of inappropriate behaviours that remarkably some people still think they can get away, for example being rude or harassing another person. In this video, psychology expert Peter Quarry offers invaluable tips for calling out inappropriate behaviour. Call Out Inappropriate Behaviour is a video to encourage teams set up ground rules and help those who witness or experience inappropriate behaviour and comments, to call it out so it stops. Learn the skills to approach and discuss the inappropriate behaviour in a non-threatening way. Learn to seek management help and never leave the issue unresolved.
Format: Other
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SME Case Studies : Unwined: Introducing Hospitality to Retail [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302489.1)
Summary Mark and Meredith Telfer purchased a franchised retail cleanskin wine outlet. Over the course of nine years they worked the business hard ultimately transforming it into a unique wine bar, complementing the now more up-market wine and boutique beer retail section of their business. Their slogan is 'Come for a glass, leave with a bottle'. This video explores the journey of a small business as it re-invents itself across a decade. It looks at making business decisions, opportunities for growth and sustainability, planning and implementing change to meet customer demands. It presents an excellent case study for learners in courses related to Business Studies, Small Business Management and Hospitality.
Format: Other
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In Focus: Coaching Styles - Characteristics of a Good Coach [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301472.1)
Summary At some level, most students have been coached in one or more sports. However, all coaches are different; most inspire us to continue sport, unfortunately some have the opposite effect. This programme looks at the skills a good sports coach is required to possess such as: leadership, management, enthusiasm, and good communication. We examine three different coaching styles: authoritarian, distant yet approachable, friendly. The main characteristics of a respected coach - honesty, integrity, extensive knowledge and high expectations are also discussed. We see how coaching varies for different skill levels, ages and abilities. Students learn that coaches are a powerful influence on our involvement in, and enjoyment of sport.
Format: Other
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How Will This Help Me Get a Job? [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302180.1)
Summary Today's teens have a range of employability skills that they may not even know they have. In this fun and funky programme, we see how the skills teens develop in dealing with everyday situations can help them to be successful at work. Our teen friends organise meet-ups and holidays, work on a school assignment, make kit furniture, raise money to help out a mate, plan their career goals, learn to drive, and play video games. All of these activities give them important communication, teamwork, problem solving, initiative, organisation, self-management, learning and technology skills that they can use at work.
Format: Other
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Best Mates: Resilience - Bouncing Back [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302656.1)
Summary Best mates Ange and Tom the puppet, explore what it means to be resilient. Based on the work of leading psychologist Emmy Werner, the programme suggests that people who are resilient have: - Someone who cares for them. - Something to do. - Something to hope for. While the issues are deep and significant, the programme is fast, bright and entertaining, giving young people handy tips on anger management, problem solving, being assertive, goal setting and having a positive attitude. Interspersed with Tom and Ange's exploration of resilience are comments from young people themselves. This is an engaging programme that will help students look positively to the future.
Format: Other
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Natural Hazards : Floods [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301348.1)
Summary Floods can cause enormous devastation that has lasting social, psychological, economic and environmental impacts on a community. Flooding can also be a seasonal weather event that helps sustain life across many ecosystems. In this interview led programme we look at: the causes and consequences of flooding; the 2005 flood event in Carlisle, UK; the 2011 flood event in Queensland, Australia; the impact of climate change; and flood management and mitigation alternatives. We talk with engineers, including an environmental engineer, hydrologists, a senior advisor for emergency risk management, and the Chief Executive of the Carlisle City Council. Ideal for middle and senior secondary to TAFE in geography, engineering and environmental studies, it is a fascinating exploration of the wide ranging impact a natural hazard can have.
Format: Other
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Working Safely in the Media : OH&S on a Film Set [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301498.1)
Summary Working on a film set can be dangerous. The diversity of many different locations, equipment and roles can create a complex working environment. Using a filmset as a real-life industry example, this programme investigates the importance of occupational health and safety (OH&S) when working in the media industry. We discuss safety plans, risk management, managing OH&S, and the importance of following safety procedures, all of which apply to all working environments. Learning how best to implement OH&S strategies can limit the amount of injuries in the workplace, helping to make it safe and enjoyable for everyone.
Format: Other
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Workplace Essentials : Managing Yourself [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302708.1)
Summary Most people think they are efficient; but unless they know how to manage their time, it's unlikely they will ever be fully effective. Poor time management can also have a knock-on effect on your colleagues and the team you work with. Chapter 1: Prioritising Your Time. To effectively prioritise your time you must prioritise urgent vs important, plan with deadlines and anticipate problems. Chapter 2: Time Management and Interruptions. It is important to learn how to deal with interruptions decisively, act assertively, limit phone time, and see others as a source of support. Chapter 3: Time Management Tips. Some time management tips include cutting the clutter, doing one task at a time and tackling the difficult tasks first, and being conscious of time.
Format: Other
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Cutting Edge Communication : Handling Tricky Appraisals [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302570.1)
Summary Performance appraisals can be difficult if one party expects a result far different to their actual appraisal. In this episode Carol expects to be showered in praise at her forthcoming appraisal with Marcus, but is shocked to find Serena will be sitting in. When they question Carol's extremely high self-assessment, she becomes defensive and angry, especially when Marcus announces no bonus and a pay cut! But will management also be taking cuts? Carol must get back on her horse. In addition we cover the learning outcomes of preparing for what to expect, discuss ways to improve, reward achievements as agreed and remain calm and focus on the goals.
Format: Other
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Managing Incontinence [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301707.1)
Summary Urinary and faecal incontinence can be one of the most stigmatising and embarrassing disabilities to afflict both men and women in society today. The cost to the individual can be measured in loss of confidence, embarrassment, social isolation, relationship stress and breakdown, laundering costs and costs of continence products. However there is hope for individuals afflicted with incontinence. New therapies, products and appliances, and building design can all assist the individual. This programme examines management strategies to assist individuals and their carers to maintain dignity and independence. Presented by continence expert Jennifer Hilakari, it includes clear explanations of types of incontinence (stress urge, functional, overflows and enuresis, and faecal) and strategies to assist. An instructive and motivating program for health students.
Format: Other
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Cash Flow [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302604.1)
Summary In business planning and operations there are many ways to measure the success and viability of an enterprise. But regardless of how well a business stacks up on paper, without effective cash flow, it can be crippled, which can very quickly lead to its demise. This film examines cash flow - what it is, why it is important and a range of aspects that need to be considered in maintaining it at appropriate levels. Featuring a presenter and Jonathan Pike from Westminster University, it explores the components of cash flow, liquidity and the importance of cash flow and the cash flow forecast. It is an ideal programme for any student of business and business management at senior secondary and FE level.
Format: Other
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Business Studies : Teamwork [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302403.1)
Summary What can be achieved by an effective team is usually considerably greater than what the individuals within that team working separately could achieve. Functional and cohesive teams are often the key to the success of a business or enterprise. This film explores various aspects of teamwork, firstly looking at different types of teams, then a brief coverage of the nine various roles within teams proposed by team management theorist, Meredith Belbin in the 1980s. Conflict within teams and developing effective teams and evaluating their performance are also examined. This resource, featuring two interviewees who offer some fascinating insights, as well as some street interviews, is ideal for students of business and related disciplines at a senior secondary or FE level.
Format: Other
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Meeting Individual Needs [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301898.1)
Summary Providing health and care services to recipients has changed significantly in recent decades. Not only have technology and medical science progressed considerably, but approaches to service provision have also shifted. Today, the service user is the focus of coordinated and managed care plans. It is critical that their needs, wants and aspirations are the focus of service delivery. This film explores how individual needs are met with health care and other service provision. It features the University of Kent's Professor Julia Twigg and The Fremantle Trust's Sue Green, who provide expert comments relating to care plans and the management of individuals' needs. It is an engaging and informative resource for those studying courses relating to health care and allied service provision, as well as serving as a useful professional development tool for those already working in those sectors.
Format: Other
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Sources of Finance [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302516.1)
Summary Starting and operating any business is not simply a case of putting up a sign or registering a website and declaring yourself open for business. In the establishment of any enterprise, capital is needed before any doors open, phones ring or hits start appearing on the website. Likewise for established businesses, growth, expansion or diversification requires finance - and it's got to come from somewhere. This film examines the various sources of finance available to businesses. Barry Morse from the Cardiff Business School, in conjunction with a presenter, takes us through a range of sources of finance including shareholder funds, venture capital, silent partnerships, banks, trade credit and factoring. There is also a bonus section on hiring and leasing. This informative programme is an essential resource for all students of business and business management at senior secondary and FE levels.
Format: Other
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Home Care : Health and Safety [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302058.1)
Summary This programme is designed exclusively for those providing care within the domiciliary setting and explores health and safety within the service users own home. In considering the home carer's duty of care to service user and self, it aims to improve awareness of common hazards about the home whilst considering the importance of referring to risk assessments and care plans. It discusses the need for improved awareness of the importance of good housekeeping when storing or disposing of chemicals, dangerous substances or sharp objects and develops an awareness of the need for safe practice in moving and handling, food hygiene, infection control and fire safety. The video goes on to briefly introduce the need to consider personal safety when visiting service users homes and the importance of raising issues of concern with management and reporting injury and ill health.
Format: Other
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Where the Bloody Hell Are You? An Introduction to Tourism in Australia [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302951.1)
Summary Tourism is a major economic force in Australia. It generates immense economic benefits and significant employment for communities but it can also have a severe negative impact when environmental and social considerations are not carefully planned for. To ensure a balanced and healthy sustainability, rigorous planning, development and management needs to occur. This programme explores what those processes are and how they take account of many stakeholders. Featuring interviews with some of Australia's foremost tourism experts, this is an absorbing, richly illustrated and up-to-date examination of the issues vital to this powerful industry. It is ideal as a foundation programme for TAFE and tertiary students.
Format: Other
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SME Case Studies : Creative Force: Technology Driving Change [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302530.1)
Summary Businesses constantly face change. Technology drives much of it and has drastically impacted every industry and sector in recent decades. Successful small businesses embrace change and use technology smartly. Often it means continual reinvention. This video profiles Creative Force, a small business in regional south-east Australia that started as a print media-based marketing company two decades ago. Today it specialises in web and multimedia development for clients ranging from universities and major health authorities to individuals. The programme explores the impact of digital communications and the role that technology has played in completely transforming all aspects of the business over time. It is an ideal resource for upper-level learners in business, small business management, technology and related areas.
Format: Other
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Sustainable Practices in Childcare Centres [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(301628.1)
Summary Filmed at an industry-leading childcare centre, that specialises in early childhood education we explore practical ways that childcare centres can create and implement a sustainable environmental focus to their work. This inspiring centre Bonkers Beat not only embodies sustainability in its operations but it actively supports children and their parents to connect with and contribute to their environment. The programme explores three key areas aligned to Sustainable Practices unit (CHCECE025) Related to Community Services, Diploma of School Age Education and Care, Diploma of Early Childhood Education and Care and Certificate IV in School Age Education and Care. In particular how to develop a sustainability management plan, how to engage children with their natural environment and how to implement and embed sustainable practices.
Format: Other
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Home Care : Health and Safety [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(303609.1)
Summary This title is designed exclusively for those providing care within the Home Care setting. In considering the home carer's duty of care to the person they're supporting and themselves, it aims to improve awareness of common hazards about the home whilst considering the importance of referring to risk assessments and care plans. It discusses the need for improved awareness of the importance of good housekeeping when storing or disposing of chemicals, dangerous substances or sharp objects and develops an awareness of the need for safe practice in moving & assisting, food safety, infection control and fire safety. The video goes on to briefly introduce the need to consider personal safety when visiting the homes of people you support and the importance of raising issues of concern with management and reporting injury and ill health.
Format: Other
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The Resort Office [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302798.1)
Summary The resort office is the hub of any resort. It is where hotel reservations are processed, rooming lists issued and transfers arranged. It is the focal point for hoteliers and other suppliers, such as excursion providers and venue owners - and of course, the working base for resort representatives. This film takes a look inside the resort office. Featuring a presenter and extensive interview grabs from Pete Constanti, CEO of Group Destination Management for one of Britain's premier travel and tourism companies, Thomas Cook, it covers the role of the resort office, the rooming list, excursions and complaints and emergencies. Students of travel and tourism will find the insights offered by this program fascinating - it is an ideal resource for anyone studying or training for a career in this growing industry.
Format: Other
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One Flash and You're Ash!: Working Safely with Electricity [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302723.1)
Summary Working with electricity is potentially dangerous. Both the equipment, and the way it is used, must be safe. If something does go wrong and someone is injured, knowing how to deal with the situation, and treat the victim, can save lives. This program explores electrical safety. Guided by an engaging presenter and qualified electrician, it examines the dangers of electricity; the cause, effect and treatment of electric shock; and how to avoid the dangers. It explains risk management, testing for dead, electricity and water, the effects of different levels of current on the body and first aid techniques to administer to shock victims, including the DRSABCD procedure. It also covers a range of safety measures. The content is ideal for middle to upper level science students, and essential viewing for vocational learners in electrical and allied trades.
Format: Other
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Environmental Practices at Work: Office [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302200.1)
Summary Environmental sustainability is about designing and implementing practices and processes within a workplace that do not waste or exhaust natural resources or cause ecological damage. It not only minimises an organisation's environmental footprint - there is also potential for significant bottom-line gains. This resource focuses on environmental sustainability in an office environment where recent decades have seen major gains made in minimising waste and using resources more efficiently. Areas covered include identifying resources and environmental issues; compliance with regulations; and improving resource efficiency. Two experts offer a range of insightful comments, including a representative from a major regional waste management group, and an industry trainer from Kangan Institute's Centre for Competitive Operations. It is an outstanding resource for senior and post-secondary students in various disciplines who are examining contemporary issues in today's workplace. Interviewees: Gayle Seddon - Barwon Region Waste Management Group; John Ferraro - Kangan Institute
Format: Other
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The Beginning Teacher: Everyday Realities [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302673.1)
Summary No matter how hard you have studied and trained, the reality of teaching your first class - 'flying solo' - is challenging, rewarding and intimidating in equal parts. This programme is an honest and informative introduction to what you can expect in those crucial early days; and how to make a success of it. Featuring candid interviews with experienced teachers who have done the hard yards already, the programme offers practical advice for beginning teachers on how to navigate your first week on the job, the vital role of senior colleagues in the working life of a new teacher, the importance of extracurricular activities and strategies for building a rapport with your students. It also examines a range of classroom management techniques, how to deal effectively with difficult students, embracing diversity, the parent-teacher process and the personal qualities you need to take control, enjoy the job and get the best from your students. This programme is a brilliant introduction to a job that rewards like no other.
Format: Other
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The Value of Mentoring [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302524.1)
Summary Mentoring programs are undoubtedly a hot topic - if not being implemented in every workplace, they are certainly widely discussed and considered. Produced in Melbourne, this programme from Training Point demonstrates the value of effective workplace mentoring. Amidst issues with bumbling employees, fluctuating staff commitment, anger management and a surreal encounter with a tow truck owner, John Andrews, co-founder and MD of marketing firm Andrews and Andrews, implements a mentoring program at the company. Andrews teams two young and relatively inexperienced employees - Tess and David - with two longer-serving staff members - Bernadette and Ben. The results vary dramatically! In this programme, the aims and benefits of a mentoring programme are explored. Effective and ineffective strategies are examined, laying the groundwork for further discussion regarding the value of mentoring programmes, their objectives and the most appropriate means of implementing them to maximise benefits. This programme is an ideal resource for any organisation considering or evaluating a workplace mentoring programme.
Format: Other
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Human Resource Function [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302498.1)
Summary People are the most important asset in any organisation. Many small, medium and large enterprises manage their most important asset by having a dedicated Human Resources Manager, and if sufficiently large, an HR department. HR departments fulfill a critical function in the daily operations of organisations. This programme examines the HR function, covering the importance of HR management and the employment cycle including planning for needs and recruiting staff, maintenance and renewal of employees, and terminating staff. It concludes with a look at how employee relations impact on an organisation. Throughout the programme, two top level HR managers - Karen Harris from Shell Australia and New Zealand and Andrew Keen from Intrepid Travel - provide an insight into the operations of the HR departments in their respective companies, and how the HR function is critical to their success. This programme provides a wealth of information and an insight into human resources in the 'real world'. It is an ideal learning resource for senior level students of commerce-based areas of study, especially Business Management and Economics.
Format: Other
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Can You Spare a Moment? - Counselling Skills [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302588.1)
Summary With the increased stresses that result from fierce market competition, an intense pace of work, commuting and the ongoing demands of home life, it's no surprise that companies are looking ever more seriously at the ways in which they can support their staff. Today, people are more concerned about how they can achieve a healthy work/life balance rather than being macho about their workload. It's within this context that forward-thinking managers need to develop their counselling skills. All managers will face the issue of dealing with staff whose personal problems are affecting their work and they need the know-how and sensitivity to address such situations. The programme reinforces key messages to aid even the most inexperienced managers, team leaders or personnel staff. With key sections ideal for supporting role-plays, this program will also complement any interview skills or management course. Featuring John Cleese, Angus Barnett, Lorraine Brunning, Ricky Gervais and Jaye Griffiths.
Format: Other
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You'll Soon Get the Hang of It [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302529.1)
Summary This highly watchable, programme on the techniques of one-to-one training is written and presented by Hugh Laurie. It looks at both the theory and practice of training in a typically humorous and memorable fashion. Introducing a variety of scenarios - in a warehouse, an office, a hotel and even a dentist's surgery - it explains how important it is for managers and team leaders to have the skills to teach people in their care, and demonstrates the psychology of why people want to learn and how to help them. The programme looks at training preparation, content and developing an understanding of the trainee. The lessons show how to put the training into context, break the process into digestible chunks, and ensure that the trainee practises at every step. This is followed by a demonstration of the importance of praise, encouragement and review. As Hugh Laurie points out: "It's human nature to want to learn; the desire is already there. A trainer's job is to give it a nudge every now and then." Anyone with management responsibilities will benefit from these well-structured teaching lessons and visual examples.
Format: Other
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Workplace Essentials : Managing Projects and Processes [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302707.1)
Summary Bad management skills can be a costly drain on time and money, causing frustration and stress for everyone concerned. Through use of certain techniques, project leaders can learn how to better manage their team, and so meet the project's objectives. Similarly, quality is one of the most important factors in the success of any organisation. It's essential, not optional, and it's something that as customers we all expect from our suppliers. So why is it we often get stuck when we try to deliver total quality to our customers? Chapter 1: Defining a Project. When defining a project you must define the project and team, check you have the necessary skills, and put it on paper. Chapter 2: Planning a Project. To effective plan a project you should write a project plan, allocate resources, set roles and responsibilities, and set milestones. Chapter 3: Implementing a Project. When implementing a project you should keep everyone informed, ensure you don't hide problems, and don't blame - instead correct. Chapter 4: Controlling Quality. To control quality you should define quality, control quality, and communicate quality.
Format: Other
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Giving Feedback: Emotional Intelligence in Action [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302401.1)
Summary Giving feedback is something we do day-in, day-out, with our teams and with our peers. It may be informal coaching; it may be a formal performance review. We may even give feedback unconsciously through our body language and other signals. But however we communicate it, feedback is fundamental to what managers, team leaders and colleagues do. Developing feedback skills through a more emotionally competent approach can make an enormous difference to management skills and abilities. Emotional intelligence is the basis for an effective approach. To be emotionally intelligent at work, consistently, is hard. But it's not a skill that we're either given, or denied, at birth! Anyone can develop their behaviour to become more emotionally intelligent. Emotional intelligence does deliver results. Understanding and applying emotional intelligence can provide an important competitive edge. It's one of the key ways in which you can help the people you work with to improve their abilities in giving feedback. This outstanding programme clearly identifies the best approaches to take when giving feedback to others, and shows how to establish relationships to fire-up, support and maintain learning. It is an invaluable resource for either group training or self-study.
Format: Other
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Rotorua: A Case Study in Sustainable Tourism [electronic resource]

2024-05-15T05:36:29Z

by ClickView (Firm)
Call Number XX(302860.1)
Summary Tourism is an important industry to many nations worldwide, and New Zealand is no exception. Rotorua on New Zealand's north island is the birthplace of tourism in that country, having hosted visitors to the city and surrounding area since the early 19th century. Geothermal features, Maori culture, the spa/health and wellbeing industry and the region's spectacular lakes and forests are the attractions that draw around four million visitors a year to Rotorua. But is the industry sustainable economically, socially and environmentally? A range of strategies and management practices are focused on this very question. This programme examines the Rotorua tourism industry and its economic, social and environmental impacts, and looks at what is being done, and what needs to be done, to ensure the industry remains sustainable for the long term. It features a range of local interviewees, including Oscar Nathan, General Manager of Rotorua Marketing and a range of operators, managers and owners of significant local tourism businesses, including YHA, Waimangu Volcanic Valley, Volcanic Air Safaris, The Buried Village, Mitai Maori Village, Te Puia Cultural Centre and River Rats Raft and Kayak. It is an essential resource for senior students of Geography and Tourism, and also provides a comprehensive case study of an industry for students of Economics, Social Studies and allied disciplines.
Format: Other
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