Search Results for management - Narrowed by: Cook, Sarah.

Building a High Performance Team [electronic resource] : Proven Techniques for Effective Team Working.

2024-05-14T15:16:16Z

by Cook, Sarah.
Call Number 658.4022
Publication Date 2009
Summary Building a High-Performance Team is intended to provide IT managers with informative and practical advice and tips on how to create a high-performance team.
Format: Electronic Resources
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Customer Care Excellence : How to Create an Effective Customer Focus.

2024-05-14T15:16:16Z

by Cook, Sarah.
Call Number 658.812
Publication Date 2010
Summary Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.
Format: Electronic Resources
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Coaching for high performance [electronic resource] : how to develop exceptional results through coaching / Sarah Cook.

2024-05-14T15:16:16Z

by Cook, Sarah.
Call Number 658.3124 22
Publication Date 2009
Summary Coaching for High Performance is intended to inspire IT managers with practical advice and tips on how to create a coaching environment in their department. Applying coaching skills in the IT workplace will help create a climate of high performance.
Format: Electronic Resources
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