Search Results for management - Narrowed by: Edvardsson, Bo.SirsiDynix Enterprisehttps://wait.sdp.sirsidynix.net.au/client/en_US/WAILRC/WAILRC/qu$003dmanagement$0026qf$003dAUTHOR$002509Author$002509Edvardsson$00252C$002bBo.$002509Edvardsson$00252C$002bBo.$0026ps$003d300$0026st$003dRE?dt=list2024-05-14T20:11:46ZThe Palgrave Handbook of Service Management.ent://SD_ILS/0/SD_ILS:3079672024-05-14T20:11:46Z2024-05-14T20:11:46Zby Edvardsson, Bo.<br/>Call Number 658.812<br/>Publication Date 2022<br/>Format: Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=7008367">Click here to view book</a><br/>The International Research Symposium on Service Excellence in Management (QUIS) [electronic resource].ent://SD_ILS/0/SD_ILS:1494262024-05-14T20:11:46Z2024-05-14T20:11:46Zby Gustafsson, Anders.<br/>Call Number 658<br/>Publication Date 2014<br/>Summary Leading, managing and organizing for service excellence is a never-ending quest by organizations seeking to achieve outstanding performance in their fields. Benchmarking one's own approaches against other organizations' best practices and gaining insights from their experiences are powerful means for enhancing results. Papers presented at QUIS13 gave a comprehensive overview of scholarly and managerial advances in service excellence and management with contributions from around the world. During the event, well-known scholars and business executives shared their views, research and experiences<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=1834092">Click here to view book</a><br/>Values-Based Service for Sustainable Business : Lessons from IKEA.ent://SD_ILS/0/SD_ILS:2904572024-05-14T20:11:46Z2024-05-14T20:11:46Zby Edvardsson, Bo.<br/>Call Number 658<br/>Publication Date 2008<br/>Summary The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyzes&#xA0;a large organization&#xA0;(IKEA) as a basis for values based service for sustainable business. The authors provide an overview of the history of IKEA and the social and environmental perspectives that have acted as driving forces for creating economic value. They go on to develop values-based service thinking within the areas of service experience, service brand, and service leadership. The book concludes by comparing IKEA to other values-based service companies (such as Starbucks, H&M, and Body Shop); from these reflections, the book presents the key principles for a sustainable, values-based service business..<br/>Format: Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=362267">Click here to view book</a><br/>