Search Results for management - Narrowed by: Publishing, BusinessNews.

Summary [electronic resource] : New Strategies for Today's Customer-Driven Economy

2024-05-15T16:47:05Z

by Publishing, BusinessNews.
Call Number 658.812
Publication Date 2014
Summary This work offers a summary of the book "MOMENTS OF TRUTH: New Strategies for Today's Customer-Driven Economy" by Jan Carlzon.A company is defined in the minds of its customers as the composite total of every moment of truth - those short periods when the customer interacts with the company or one of its employees. According to Jan Carlzon, former President and CEO of the Scandinavian Airlines Group, the best approach to delivering consistently high-quality moments of truth lies in building a customer-driven company. In Moments of Truth, Carlzon explains the six essential characteristics of th
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Summary [electronic resource] : New Rules for Winning in a TimeStarved, AlwaysConnected Economy

2024-05-15T16:47:05Z

by Publishing, BusinessNews.
Call Number 658.812
Publication Date 2014
Summary This work offers a summary of the book "THE 24-HOUR CUSTOMER: New Rules for Winning in a Time-Starved, Always-Connected Economy" by ADRIAN C. OTT."Time is money" is an outdated concept; time is now, according to Adrian C. Ott, far more important than money when consumers make decisions. People don't want to spend their time on boring, repetitive tasks and companies who want to get ahead will realise the importance of this Time-Value tradeoff - is this product worth my time? - and act accordingly. Value > Price + Customer Time Investment is a formula all businesses should become familiar with.
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Summary [electronic resource] : Work is Theatre and Every Business a Stage

2024-05-15T16:47:05Z

by Publishing, BusinessNews.
Call Number 658.56
Publication Date 2014
Summary This work offers a summary of the book "THE EXPERIENCE ECONOMY: Work is Theatre and Every Business a Stage B." by JOSEPH PINE II and JAMES GILMORE.Every business is based on what they choose to charge money for. Therefore, the most important question to every business should be: "what do my customers value the most?". This isn't always easy to answer, but when you do, you will know which areas to focus on, and crucially, where to add value. Many of your customers will pay more money for a premium product. In fact, if you get your added value (i.e. "experience") right, customers will even pay
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Summary : How to Liberate Your Customers From Customer Service, Keep Them Happy & Control Costs.

2024-05-15T16:47:05Z

by Publishing, BusinessNews.
Call Number 658.8658.812
Publication Date 2014
Summary Complete summary of Bill Price and David Jaffe's book: "The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy & Control Costs". This summary of the ideas from Bill Price and David Jaffe's book "The Best Service Is No Service" shows that customers don't want a "relationship" with a company - they want to buy their product and they want it to work. In fact, customer service relationships are associated by most people as negative since you only need them when something goes wrong. In their book, the authors explain seven strategies that companies should use to eliminate the need for customer service altogether. This summary explains each of these strategies and is a practical and applicable guide to improving your customer experience. Added-value of this summary: â¢ Save time â¢ Understand key concepts â¢ Expand your business knowledge To learn more, read "The Best Service Is No Service" and find out why you should forget about customer service altogether and save your company time and money.
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Summary : Creating and Sustaining Successful Growth.

2024-05-15T16:47:05Z

by Publishing, BusinessNews.
Call Number 658.4063
Publication Date 2014
Summary Complete summary of Clayton Christensen and Michael Raynor's book: "The Innovator's Solution: Creating and Sustaining Successful Growth". This summary of the ideas from Clayton Christensen and Michael Raynor's book "The Innovator's Solution" shows how capital markets demand that all companies should grow by commercializing innovations. The companies who are successful in doing this are rewarded spectacularly, however only one company in ten is able to deliver consistent growth. In their book, the authors explain the reason behind this and how companies end up reducing the potential of their innovations. This summary will teach you how to spot the innovations that have potential and use them to grow your business. Added-value of this summary: â¢ Save time â¢ Understand key concepts â¢ Expand your business knowledge To learn more, read "The Innovator's Solution" and never miss an opportunity for innovation again!.
Format: Electronic Resources
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Summary : How To Keep Customers Coming Back Again And Again.

2024-05-15T16:47:05Z

by Publishing, BusinessNews.
Call Number 658.812
Publication Date 2013
Summary Complete summary of Lewis Carbone's book: "Clued In: How to Keep Customers Coming Back Again and Again". This summary of the ideas from Lewis Carbone's book "Clued In" shows how all business exist for two reasons: to make money and to win customers. In his book, Lewis Carbone explains that most industries have focused more on the money-making side in recent years, but the key is not to sell customers more products and services, but to provide them with a distinctive and well-engineered service. In this summary, the author explains how to look for opportunities to enhance your value proposition by developing internal systems to design, manage, deliver and leverage the total customer experience. Added-value of this summary: â¢ Save time â¢ Understand key concepts â¢ Expand your knowledge To learn more, read "Clued In" and discover the key to making your current customers loyal forever.
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Summary : The Secrets Behind One of the World's Biggest Companies.

2024-05-15T16:47:05Z

by Publishing, BusinessNews.
Call Number 658.4092
Publication Date 2013
Summary Complete summary of David Magee's book: "How Toyota Became #1:  Leadership Lessons from the Worldâs Greatest Car Company"  This summary of the ideas from David Magee's book "How Toyota Became #1" shows that the criteria and qualities leading to Toyotaâs rise to the top had little to do with sales results or profit margins. This summary points out how Toyota has created such a successful corporate environment, and how others can emulate them. In fact, Toyota looks at new products from the perspective of what customers want, rather than what they have capability to make; managers have empowered even bottom-level employees to act for themselves. Factual information is treated as autocratic: it doesnât matter whether those facts come from senior management or lower down. Toyota is famous for having a production line that can be halted by anyone, because everyone is responsible for quality control. Executives donât have special parking spots, they are expected to work longer hours, and they walk the manufacturing floor regularly. In other words, Toyotaâs philosophy is based on mutual respect of all employees, and the willingness to prioritize the customer over procedural convenience. Itâs possible, no matter the market, for others to do the same. Added-value of this summary:  â¢ Save time  â¢ Understand the key concepts  â¢ Increase your business knowledge  To learn more, read "How Toyota Became #1" and create your own successful environment..
Format: Electronic Resources
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Summary [electronic resource] : How to Win by Putting Customers at the Core of Your Business

2024-05-15T16:47:05Z

by Publishing, BusinessNews.
Call Number 658.100298345
Publication Date 2014
Summary This work offers a summary of the book: "Uncommon Service: How to Win by Putting Customers at the Core of Your Business" by Frances Frei's and Anne Morris.Summary of the ideas in Frances Frei's and Anne Morris' book: "Uncommon Service" explains that it's not enough to demand that employees deliver a great service. In other words, it is indispensable to design a business model so that all employees deliver excellent service as an every day occurrence. This summary provides a guideline in 5 steps to establish the cornerstones for delivering uncommon service on an ongoing basis.1. Service offeri
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Summary : How You Can Start Building A Customer-Focused Company Today.

2024-05-15T16:47:05Z

by Publishing, BusinessNews.
Call Number 658.20398475
Publication Date 2013
Summary Complete summary of Ken Blanchard's, Jim Ballard's and Fred Finch's book: "Customer Mania : It's Never Too Late to Build a Customer-Focused Company"The review of the ideas in "Customer Mania" shows that to succeed in business today, you have to provide consistently great customer service. In other words, unless you have a unified, people-first, customer-oriented culture, it will be difficult to build your business going forward. Fortunately, any company large or small can achieve this. Note that you can't build a customer-focused company by emphasizing the results that you want to achieve. This is the equivalent of putting the cart before the horse. When you focus on results, getting people to do the right thing will be an effort - people will have to be convinced that's the right way to go. A much more effective idea is to concentrate on building your people first, and then they will just naturally take care of the customer in the ways you prefer. Get your people acting with passion and commitment and everything else will just naturally fall into place. With astute management, you'll even be able to create a self-perpetuating cycle where the work feeds the energy of the people involved, which in turn means the work gets done better, leading to increased levels of energy in the future and so on.Added-value of this summary:   Save time  Understand the key concepts   Increase your business knowledge To learn more, read the summary of "Customer Mania" and succeed in business!.
Format: Electronic Resources
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