Search Results for management - Narrowed by: Van der Wagen, Lynn.SirsiDynix Enterprisehttps://wait.sdp.sirsidynix.net.au/client/en_US/WAILRC/WAILRC/qu$003dmanagement$0026qf$003dAUTHOR$002509Author$002509Van$002bder$002bWagen$00252C$002bLynn.$002509Van$002bder$002bWagen$00252C$002bLynn.$0026ps$003d300$0026st$003dRE?dt=list2024-05-15T00:26:02ZHospitality management : strategy and operations / Lynn Van Der Wagen, Anne Goonetilleke.ent://SD_ILS/0/SD_ILS:257022024-05-15T00:26:02Z2024-05-15T00:26:02Zby Van der Wagen, Lynn.<br/>Call Number 647.94068 VAN<br/>Publication Date 2007<br/>Summary Hospitality management, including operational management; human resource management; customer service management; and financial management. The book also covers quality customer service, business relationships and legal compliance.<br/>Format: Books<br/>Hospitality management : strategy and operations / Lynn Van Der Wagen and Anne Goonetilleke.ent://SD_ILS/0/SD_ILS:185612024-05-15T00:26:02Z2024-05-15T00:26:02Zby Van der Wagen, Lynn.<br/>Call Number 647.94068 VAN<br/>Publication Date 2003<br/>Format: Books<br/>Human resource management for events : managing the event workforce / Lynn Van der Wagen.ent://SD_ILS/0/SD_ILS:269832024-05-15T00:26:02Z2024-05-15T00:26:02Zby Van der Wagen, Lynn.<br/>Call Number 658.456 VAN<br/>Publication Date 2007<br/>Format: Books<br/>Human resource management for the event industry [electronic resource] / Lynn Van Der Wagen and Lauren White.ent://SD_ILS/0/SD_ILS:1493862024-05-15T00:26:02Z2024-05-15T00:26:02Zby Van der Wagen, Lynn.<br/>Call Number 394.200683 VAN<br/>Publication Date 2014<br/>Summary Human Resource Management for Events still remains the only text to introduce students to the unique application of HR principles in the context of a highly complex event environment. Linking theory, research and application it looks at the purpose and processes of managing such a sizable & varied workforce in a highly pressured environment through the differing and various types of events from sporting to arts to business events. Since the first edition, there have been many important developments in this field and this second edition has been completely revised and updated in the following ways: extensively updated content to reflect recent issues and trends including: labour markets and industry structure, impacts of IT and social media, risk management, volunteer motivation, talent management, equal opportunities and managing diversity. All explored specifically within the Events Industry extended volunteer chapter, including new material on ethics, volunteer motivation and satisfaction. a new chapter on Internal Communications, looks at how an effective internal communication plan can be achieved which is a critical part of HR strategy in the unique event environment. updated and new international case studies throughout to explore key issues and show real life applications of HRM in the Events Industry. supported with new lecturer and students online resources including: power point slides, suggested answers to review questions, web & video links to additional resources and a student test bank. Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=1818173">Click here to view book</a><br/>Events management : for tourism, cultural, business and sporting events / Lynn Van der Wagen and Lauren White.ent://SD_ILS/0/SD_ILS:303462024-05-15T00:26:02Z2024-05-15T00:26:02Zby Van der Wagen, Lynn.<br/>Call Number 658.456 VAN<br/>Publication Date 2010<br/>Format: Books<br/>Events and tourism essentials / Lynn Van der Wagen.ent://SD_ILS/0/SD_ILS:297502024-05-15T00:26:02Z2024-05-15T00:26:02Zby Van der Wagen, Lynn.<br/>Call Number 338.4791 VAN<br/>Publication Date 2010<br/>Format: Books<br/>