Search Results for management - Narrowed by: Video Education Australasia.

Introducing operations management [digital videorecording] : case study : making a Rip Curl T-shirt.

2024-05-14T07:35:47Z

by Ashton, Philip.
Call Number AV 658.5 INT
Publication Date 2000
Summary This video looks "closely at the operations management involved in making a Rip Curl T-shirt. The operation is examined in terms of inputs, process and outputs, with special attention on how Rip Curl has managed to improve productivity and maintain margins in an increasingly competitive marketplace."--Container.
Format: Other

Change management in large organisations [digital videorecording] : smoking laws - a case study / produced by Katrina Kyredis, Kurt Breitenmoser.

2024-05-14T07:35:47Z

by Kyredis, Katrina.
Call Number TR DVD 658.406 CHA
Publication Date 2008
Summary "Large organisations only survive in today?s highly competitive environment if they have the ability to effectively deal with change. And, as changes go, they don?t come much bigger than recent smoking bans and ensuring challenges for the hospitality industry. In this dynamic program, we examine change, the internal and external forces behind it, the restraining forces that prevent it, change implementation and evaluation. With examples and interviews specifically about the changes to smoking laws from the Australian Institute of Management, Club Med, Lindeman Island and the Hotel Motel and Accommodation Association of Victoria, this is a practical and information-packed program that will change the way students think about change!"--Container.
Format: Other

Catering for an event [digital videorecording] / writer, Simon Garner ; producer/director, Nick Hayward.

2024-05-14T07:35:47Z

by Hayward, Nick.
Call Number TR DVD 642.4068 CAT
Publication Date 2004
Summary This program examines a range of areas relevant to event or function catering, including general planning, the budget, the food - including menu planning, presentation, the kitchen, quantities, transporting food, and food storage and handling when outside.
Format: Other

Managing conflict in hospitality [videorecording]

2024-05-14T07:35:47Z

by Video Education Australasia.
Call Number TR DVD 647 MAN
Publication Date 2011
Summary "Dissatisfied customers, miscommunication between staff, alcohol affected patrons, personality clashes: conflict is a daily part of working in hospitality. This is why it is so important that we all have finely tuned conflict management skills. This program will equip hospitality workers with the skills and knowledge they need to handle all forms of conflict with openness, honesty and empathy. We find out how to identify potential causes of conflict and act before the situation escalates. We also discover situational techniques to resolve conflict and learn the importance of follow-up such as incident reports and action plans"--Container.
Format: Other
Publisher's web site http://www.VEA.com.au

Kitchen and food production [videorecording].

2024-05-14T07:35:47Z

by Video Education Australasia.
Call Number DVD 647.95 KIT
Publication Date 1996
Summary In this program we see how chefs prepare the meals at Melbourne's Sofitel Hotel and how they have to cater for all tastes. It investigates the many considerations taken into account in the efficient running of large kitchen, as well as the production of food for a major Australian airline, where the design of the meals is customised. This is contrasted with the work of a second year apprentice at a busy a la carte bistro. Occupational Health and Safety issues are also considered.
Format: Other

Introduction to the front office and reception [digital videorecording].

2024-05-14T07:35:47Z

by Video Education Australasia.
Call Number TR DVD 647.2071 INT
Publication Date 1996
Summary This DVD examines the roles and responsibilities of the duty manager, concierge and porter at a five star hotel and contrasts these with duties of the manager of a youth hostel and the general manager of a 3 1/2 star motor inn.
Format: Other

Dealing with difficult customers [digital videorecording].

2024-05-14T07:35:47Z

by Video Education Australasia.
Call Number TR DVD 658.3145 DEA
Publication Date 2004
Summary Explains how to deal with difficult customers. Various role plays are included and interviews with professionals in the customer service industry.
Format: Other

Working in a large resort [digital videorecording] : case study : Club Med on Lindeman Island.

2024-05-14T07:35:47Z

by Hayward, Nick.
Call Number TR DVD 338.47919436 WOR
Publication Date 2008
Summary "Large resorts are very popular forms of tourism. Whether it be to relax on a beach, ski the snowfields or merely take a break from everyday life, resorts encompass a wide range of activities and services including accommodation, entertainment, meals and drink service. Each element of a resort is reliant upon the success of another element therefore effective organisational management is crucial to ensuring the resort can create an experience the guest is seeking, In this program we take an expert overview of the elements of successfully working in a resort."--Container.
Format: Other

High-tech hospitality [digital videorecording] : information technology at the Novotel.

2024-05-14T07:35:47Z

by Lester, Mike.
Call Number DVD 647.940285 HIG
Publication Date 1994
Summary Explores the application of the latest technology in the Novotel and the issues involved in making the decision to apply computer technology to the hospitality industry.
Format: Other

St. James' Court Hotel [digital videorecording].

2024-05-14T07:35:47Z

by British Broadcasting Corporation.
Call Number DVD 647.94068 SAI
Publication Date 2000
Summary The St. James Court Hotel, a four-star hotel in London, has been refurbished, rebranded and relaunched under a new name by the new management team. This program explores the relaunch of this business looking at all areas, from food and beverage manager Derek Andrews' concerns about the weather spoiling the launch party to a look behind the logo at re-branding.
Format: Other

Upselling products and services in tourism and hospitality [digital videorecording].

2024-05-14T07:35:47Z

by Seidel, Paul.
Call Number TR DVD 380.14591 UPS
Publication Date 2008
Summary "The key to a successful, growing business is the ability of staff to successfully upsell products and services. But how do we do this? In this program we define a product, ask how a service differs from a product, examine the marketing concept and go through the process of upselling to add value and training staff to upsell. A valuable look at getting the most from products and services in this vital industry"--Container.
Format: Other

Five star hospitality [videorecording].

2024-05-14T07:35:47Z

by Video Education Australasia.
Call Number DVD 647.94 FIV
Publication Date 2011
Summary "In this comprehensive examination of what it takes to provide world class service, we visit SkyCity Darwin, a five star international hotel, and discover valuable lessons from the hotel's experienced leadership and management team. In it, we learn how five star service starts at the point of first contact, with open body language, active engagement, and effective handling of complaints. We see how empowering staff with responsibility, and celebrating their achievements leads to service excellence. Finally we go behind the scenes into the kitchen to witness how mastery comes from the passionate pursuit of innovation. This is an engaging look at modern workforce issues, including excellence, diversity and inclusive practices"--Container.
Format: Other

The Saladfresh story [digital videorecording] : food safety, quality, innovation and development.

2024-05-14T07:35:47Z

by Barrett, Neil.
Call Number TR DVD 664.07 SAL
Publication Date 1999
Summary The processing, packaging and quality management procedures of the food processing company, Saladfresh.
Format: Other

"Where the bloody hell are you?" [digital videorecording] : an introduction to tourism.

2024-05-14T07:35:47Z

by Collins, Cath.
Call Number TR DVD 338.479194 WHE
Publication Date 2007
Summary "Tourism is a major economic force in Australia. It generates immense economic benefits and significant employment for communities but it can also have a severe negative impact when environmental and social considerations are not carefully planned for. To ensure a balanced and healthy sustainability, rigorous planning, development and management needs to occur. This program explores what those processes are and how they take account of many stakeholders. Featuring interviews with some of Australia's foremost tourism experts, this is an absorbing, richly illustrated and up-to-date examination of the issues vital to this powerful industry. Ideal as a foundation program for TAFE and tertiary students." -- container.
Format: Other
Archived advertisement online "So where the bloody hell are you?" http://nla.gov.au/nla.arc-56943