Search Results for management - Narrowed by: Not for loan

Operations management.

2024-05-14T12:29:10Z

by Jones, Peter, author.
Call Number 658.812 JON
Publication Date 2020
Format: Books

Quality management systems : requirements.

2024-05-14T12:29:10Z

by Standards Australia International.
Call Number 658.562 STA
Publication Date 2000
Format: Books

Club management in Australia.

2024-05-14T12:29:10Z

by Club Managers Association Australia.
Call Number PER 647.94 CLU
Publication Date 2024 2023 2022 2021 2020
Format: Other Other

Management5 / Robbins ... [et al.].

2024-05-14T12:29:10Z

by Robbins, Stephen P., 1943-
Call Number 658 MAN
Publication Date 2009 2008
Summary Not only descibes management theories but also includes many practical examples and cases which illustrate the theories in action. Rolf Bergman, Ian Stagg from Monash University, Australia.
Format: Books

Housekeeping management / Matt A. Casado.

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by Casado, Matt A., 1937-
Call Number 647.068 CAS
Publication Date 2012
Format: Books

Management : theory and practice / Kris Cole.

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by Cole, Kris.
Call Number 658.302 COL
Publication Date 2010
Summary Management - Theory and Practice, 4E gives those studying to be managers the practical information and theoretical understanding they need to succeed. It presents management theory in a context and language that makes it easier to understand and put into practice. It includes new coverage of: the changing work environment; leading non-traditional teams; including merged and virtual teams; risk management; managing for sustainability. The case studies, chapter opening vignettes and examples have also been updated to cover a variety of industries and sectors, reflecting the Australian workplace in the 21st century.
Format: Books

Strategic market management / David A. Aaker.

2024-05-14T12:29:10Z

by Aaker, David A.
Call Number 658.8 AAK
Publication Date 2011
Format: Books

Quality management systems : fundamentals and vocabulary.

2024-05-14T12:29:10Z

by Standards Australia International.
Call Number 658.562 STA
Publication Date 2000
Format: Books

Tourism management / David Weaver, Laura Lawton.

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by Weaver, David B. (David Bruce)
Call Number 338.4791 WEA
Publication Date 2010
Summary "... updated with recent industry and research developments and retains the thoroughness of content and application that has been established in the previous editions"--Back cover.
Format: Books

Resorts : management and operation / Robert Christie Mill.

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by Mill, Robert Christie.
Call Number 647.94068 MIL
Publication Date 2001
Format: Books

Resort development and management / Chuck Y. Gee

2024-05-14T12:29:10Z

by Gee, Chuck Y.
Call Number 647.94 GEE
Publication Date 1988
Format: Books

Foundations of management / [Stephen] Robbins ... [et al].

2024-05-14T12:29:10Z

by Robbins, Stephen P., 1943-
Call Number 658 FOU
Publication Date 2009
Format: Books

Hotel front office management / James A. Bardi.

2024-05-14T12:29:10Z

by Bardi, James A., 1947-
Call Number 647.94068 BAR
Publication Date 1996
Format: Books

Hotel front office management / James A. Bardi.

2024-05-14T12:29:10Z

by Bardi, James A., 1947-
Call Number 647.94068 BAR
Publication Date 2011
Summary "Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"--
Format: Books

Event sustainability management systems - Requirements with guidance for use.

2024-05-14T12:29:10Z

by Standards Australia Limited. Committee MB-018, Event Sustainability Management System.
Call Number 394.2069 EVE
Publication Date 2013
Format: Regular print

Human resources management for hospitality / Linda A. Jerris.

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by Jerris, Linda A.
Call Number 647.940683 JER
Publication Date 1999
Format: Books

Sustainable event management : a practical guide / Meegan Jones.

2024-05-14T12:29:10Z

by Jones, Meegan, author.
Call Number 394.2068 JON
Publication Date 2018
Format: Books

Project management : achieving competitive advantage / Jeffrey K. Pinto.

2024-05-14T12:29:10Z

by Pinto, Jeffrey K., author.
Call Number 658.404 PIN
Publication Date 2016
Format: Books

Events management / Glenn A.J. Bowdin ... [et al.].

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by Bowdin, G. A. J.
Call Number 658.456 EVE
Publication Date 2011
Format: Books

Management : a Pacific rim focus / Kathryn Bartol ... [et al.].

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by Kathryn, Bartol.
Call Number 658.4 MAN
Publication Date 2005
Summary This 10 year anniversary edition maintains a critical approach, while offering new design and cases. Continues to equip students with the skills they need to become informed, effective managers by offering the most diverse and original case studies of any management text. Authors Margaret Tein and Graham Matthews from RMIT, Victoria.
Format: Books

Event management : theory and practice / Jeff Wrathall, Abby Gee.

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by Wrathall, Jeff.
Call Number 658.456 WRA
Publication Date 2011
Format: Books

International encyclopedia of hospitality management / chief editor, Abraham Pizam.

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by Pizam, Abraham.
Call Number 647.94068 INT
Publication Date 2005
Format: Books
Publisher description http://www.loc.gov/catdir/enhancements/fy0726/2007390327-d.html

Hospitality management : a human resources approach / Laurie J. Mullins

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by Mullins, Laurie J.
Call Number 647.94068 MUL
Publication Date 1995
Format: Books

Hospitality management : an introduction / Kevin Baker and Jeremy Huyton.

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by Baker, Kevin, 1949-
Call Number 647.94068 BAK
Publication Date 2001
Format: Books

Procurement principles and management / Peter Baily [and 4 others].

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by Baily, Peter, 1922-, author.
Call Number 658.72 BAI
Publication Date 2015
Format: Books

Hospitality management accounting / Michael M. Coltman, Martin G. Jagels.

2024-05-14T12:29:10Z

by Coltman, Michael M., 1930-
Call Number 657.837 COL
Publication Date 2001
Format: Books

The business and management of conventions / Vivienne McCabe ... [et al.].

2024-05-14T12:29:10Z

by McCabe, Vivienne.
Call Number 658.456 BUS
Publication Date 2000
Format: Books

International dictionary of hospitality management / Abraham Pizam, Judy Holcomb, editors.

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by Pizam, Abraham.
Call Number 338.479103 INT
Publication Date 2008
Summary Summary: "An abridged version of the successful International encyclopedia of hospitality management, the International dictionary of hospitality management with its user-friendly layout and condensed content, provides readers with a practical A to Z of concise definitions across this diverse area of industry, from back office systems to management accounting and yield management. It covers all of the relevant issues in the field of hospitality management from both a sectoral level as well as a functional level. The entries reflect the global and cross-cultural nature of the hospitality industry."--Back cover.
Format: Books

Essentials of contemporary management / Gareth R. Jones, Jennifer M. George.

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by Jones, Gareth R.
Call Number 658 JON
Publication Date 2011
Format: Books

Dictionary of hotels, tourism and catering management / P.H. Collin.

2024-05-14T12:29:10Z

by Collin, P. H.
Call Number 647.03 COL
Publication Date 1994
Format: Books

Human resource management for the hospitality and tourism industries / Dennis Nickson.

2024-05-14T12:29:10Z

by Nickson, Dennis.
Call Number 338.47910683 NIC
Publication Date 2007
Format: Books

Successful event management : a practical handbook / Anton Shone and Bryn Parry.

2024-05-14T12:29:10Z

by Shone, Anton.
Call Number 658.456 SHO
Publication Date 2004
Summary "This is the essential guide for anyone who needs to know how to organize a special event: a festival, a celebration party, a media launch or an annual fete. The authors' combination of industry experience, expertise and a lively approach make this an ideal book for students of Events Management, Business, Tourism, Media Studies and related courses as well as being a valuable handbook for practitioners currently organizing events."--BOOK JACKET.
Format: Books

Case studies in rooms operations and management / Jeremy Huyton, Sue Baker.

2024-05-14T12:29:10Z

by Huyton, Jeremy, 1946-
Call Number 647.94 HUY
Publication Date 2001
Format: Books

Hospitality management : strategy and operations / Lynn Van Der Wagen, Anne Goonetilleke.

2024-05-14T12:29:10Z

by Van der Wagen, Lynn.
Call Number 647.94068 VAN
Publication Date 2007
Summary Hospitality management, including operational management; human resource management; customer service management; and financial management. The book also covers quality customer service, business relationships and legal compliance.
Format: Books

Handbook of hospitality human resources management / edited by Dana V. Tesone.

2024-05-14T12:29:10Z

by Tesone, D. V. (Dana V.)
Call Number 647.0683 HAN
Publication Date 2008
Summary "Handbook of Hospitality Human Resources Management is an authoritative resource comprising an edited collection of papers, which review and discuss this crucial aspect of hospitality, whilst illustrating how theories and concepts can be applied to the hospitality industry. Written by internationally recognized practitioners and academics, this book provides thorough reviews and discussions. It is a must-read for hospitality researchers and educators, students and industry practitioners."--BOOK JACKET.
Format: Books

Beeton's book of household management / Edited by Mrs. Isabella Beeton.

2024-05-14T12:29:10Z

by Beeton, Mrs (Isabella Mary), 1836-1865.
Call Number 641.5942 BEE
Publication Date 1998
Format: Books

Risk management: guidelines AS ISO 31000:2018. / Standards Australia Limited (issuing body.).

2024-05-14T12:29:10Z

by Standards Australia Limited.
Call Number 658.155 STA
Publication Date 2018 2013
Format: Regular print

Fundamentals of risk management : understanding, evaluating, and implementing effective risk management / Paul Hopkin.

2024-05-14T12:29:10Z

by Hopkin, Paul.
Call Number 658.155 HOP
Publication Date 2010
Summary Risk management is a core business skill and understanding and dealing with risks effectively can both increase success and reduce the likelihood of failure. Fundamentals of Risk Management provides a comprehensive introduction to this important subject. It clearly defines the three main areas of risk - operational, change, and strategic - and examines how to recognize the associated risks and both the problems and opportunities they present.
Format: Books

Handbook of hospitality marketing management / editor, Haemoon Oh ; editor in chief, Abraham Pizam.

2024-05-14T12:29:10Z

by Oh, Haemoon.
Call Number 647.950688 HAN
Publication Date 2008
Format: Books

Fundamentals of risk management : understanding, evaluating and implementing effective risk management / Paul Hopkin.

2024-05-14T12:29:10Z

by Hopkin, Paul, author.
Call Number 658.155 HOP
Publication Date 2018
Format: Books

Human resource management for events : managing the event workforce / Lynn Van der Wagen.

2024-05-14T12:29:10Z

by Van der Wagen, Lynn.
Call Number 658.456 VAN
Publication Date 2007
Format: Books

Club management in Australia : administration, operations and gaming / Nerilee Hing, Helen Breen, Paul Weeks.

2024-05-14T12:29:10Z

by Hing, Nerilee, 1957-
Call Number 647.94068 HIN
Publication Date 2002
Format: Books

The Sage handbook of hospitality management / edited by Bob Brotherton and Roy C. Wood.

2024-05-14T12:29:10Z

by Wood, Roy C., 1959-
Call Number 647.068 SAG
Publication Date 2008
Format: Books
Publisher description http://www.loc.gov/catdir/enhancements/fy0901/2007933010-d.html Table of contents only http://www.loc.gov/catdir/enhancements/fy0901/2007933010-t.html

Service management : operations, strategy, information technology / Sanjeev K. Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons.

2024-05-14T12:29:10Z

by Bordoloi, Sanjeev, author.
Call Number 658.812 BOR
Publication Date 2019
Format: Books

Human resource management : strategy and practice / Alan Nankervis, Marian Baird, Jane Coffey and John Shields.

2024-05-14T12:29:10Z

by Nankervis, Alan R, author.
Call Number 658.3 NAN
Publication Date 2020
Summary The Australian HR Institute (AHRI) endorsed Human Resource Management: Strategy and Practice 10th edition is the leading resource in the upper level management market that provides a strong conceptual and practical framework for students of human resource management. A new edition of this popular title provides opportunity to reinforce our position as market leader by providing updated content that is relevant and useful to learners and to also provide a new digital learning solution in Mindtap to a market with a growing interest in digital delivery. The 10th edition retains the successful integrative strategic HRM (SHRM) model and includes new content on HRM models and contemporary issues. The new MindTap course introduces interactive, skills based activities as well as new opportunities for student engagement and revision. AHRI endorsement has also continued for the 10th edition.
Format: Books

Event management : for tourism, cultural, business and sporting events / Lynn van der Wagen, Lauren White.

2024-05-14T12:29:10Z

by Van der Wagen, Lynn, author.
Call Number 658.456 VAN
Publication Date 2018
Format: Books

The failure of risk management : why it's broken and how to fix it / Douglas W. Hubbard.

2024-05-14T12:29:10Z

by Hubbard, Douglas W., 1962-
Call Number 658.155 HUB
Publication Date 2009
Format: Books

The management of maintenance and engineering systems in the hospitality industry / Frank D. Borsenik, Alan T. Stutts.

2024-05-14T12:29:10Z

by Borsenik, Frank D.
Call Number 647.940682 BOR
Publication Date 1997
Format: Books

Hotel operations management / David K. Hayes, Ph.D., Panda Professional Hospitality Education and Training, Okemos, Michigan, Jack D. Ninemeier, Ph.D., Professor Emeritus, The School of Hospitality Business, Michigan State University, East Lansing, Michigan, Allisha A. Miller, Panda Professional Hospitality Education and Training, Okemos, Michigan.

2024-05-14T12:29:10Z

by Hayes, David K., author.
Call Number 647.94068 HAY
Publication Date 2016
Summary Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager.
Format: Books

Institute of Hospitality.

2024-05-14T12:29:10Z

by Hotel, Catering & Institutional Management Association
Call Number PER 647.94 HOS
Format: Other Other

A Guide to the implementation and auditing of HACCP.

2024-05-14T12:29:10Z

by Agriculture and Resource Management Council of Australia and New Zealand. Standing Committee on Agriculture and Resource Management.
Call Number 664.90021894 AGR
Publication Date 1997
Format: Books

Club manager's guide to private parties and club functions / Joe Perdue ... [et al.].

2024-05-14T12:29:10Z

by Perdue, Joe.
Call Number 642.4068 CLU
Publication Date 1998
Summary Running parties and other private functions is one of the biggest parts of every club manager's job. Written by club management professionals, this guide "speaks the language" of club managers everywhere. Focusing exclusively on the practices, terminology, and business demands unique to club catering, it covers all crucial management aspects of private parties and other club functions. It provides clear, step-by-step guidelines, helpful hints, and rules of thumb on subjects ranging from room selection and setup, meals, and beverages to staffing, member relations, and financial reports - everything the busy professional needs to keep things running smoothly.
Format: Books

Business administration and supervision / Kris Cole.

2024-05-14T12:29:10Z

by Cole, Kris.
Call Number 658 COL
Publication Date 2004
Format: Books

How to organise & operate a small business in Australia : how to turn ideas into success / John English.

2024-05-14T12:29:10Z

by English, John W., 1944-
Call Number 658.0220994 ENG
Publication Date 2006
Format: Books

Start your own business / Rieva Lesonsky and the staff of Entrepreneur Press.

2024-05-14T12:29:10Z

by Lesonsky, Rieva.
Call Number 658.041 LES
Publication Date 2007
Format: Books
Table of contents only http://www.loc.gov/catdir/toc/ecip072/2006034043.html Publisher description http://www.loc.gov/catdir/enhancements/fy0703/2006034043-d.html

Managing effectively : customer service, continuous improvement, innovation and change / James Saville, Howard Reid.

2024-05-14T12:29:10Z

by Saville, James.
Call Number 658 SAV
Publication Date 2002
Summary Managing effectively: customer service, continuous improvement, innovation and change
Format: Books

Managing front office operations / Michael L. Kasavana, Richard M. Brooks.

2024-05-14T12:29:10Z

by Kasavana, Michael L., 1947-
Call Number 647.94068 KAS
Publication Date 2001
Format: Books

Hotel reception services / Vivienne O'Shannessy.

2024-05-14T12:29:10Z

by O'Shannessy, Vivienne, 1962-
Call Number 647.94 OSH
Publication Date 2005
Summary Chapter 4 - Communicating on the telephone ; Chapter 5 - Receiving and processing reservations ; Chapter 6 - Providing Accommodation reception.
Format: Books

The professional cook's book : customers and colleagues / Amanda Davies, Deirdre Jane McLean, Jan Watson.

2024-05-14T12:29:10Z

by Davies, Amanda, 1957-
Call Number 647.95068 CUS
Publication Date 2004
Format: Books

Risk : an introduction the concepts of risk, danger, and chance / Ben Ale.

2024-05-14T12:29:10Z

by Ale, Ben J. M.
Call Number 658.155 ALE
Publication Date 2009
Format: Books

Managing front office operations / Michael L. Kasavana, Ph. D.

2024-05-14T12:29:10Z

by Kasavana, Michael L., 1947-, author.
Call Number 647.94068 KAS
Publication Date 2017
Summary The tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry"
Format: Books

Accounting for non-accountants : a manual for managers and students / Graham Mott.

2024-05-14T12:29:10Z

by Mott, Graham.
Call Number 657.95 MOT
Publication Date 2008
Summary "Accounting for Non-Accountants provides the perfect introduction to the basics of accounting and business finance. It gives you an easy-to-follow guide to accounting and financial techniques and terms. Fully revised to include information on the latest accounting standards and changes in taxation law, it introduces concepts in a way intended to aid non-financial students, as well as managers from organizations of all sizes. It is divided into three main sections: annual accounts, management accounting and financial management, and contains examples and questions to test your understanding."--Publisher's website.
Format: Books

Managing visitor attractions / Edited by Alan Fyall, Brian Garrod, Anna Leask and Stephen Wanhill.

2024-05-14T12:29:10Z

by Fyall, Alan, editor.
Call Number 338.4791068 MAN
Publication Date 2022
Summary "Visitor attractions represent a complex sector of the tourism industry and are the catalytic focus for the development of tourism infrastructure and services. The third edition of this successful text investigates these issues further and provides more solutions and suggestions for the present and future. With contributions from around the world, this is an essential text for undergraduate and postgraduate students of visitor attraction management, written by subject specialists with a wealth of experience in this field"--
Format: Books

Events and tourism essentials / Lynn Van der Wagen.

2024-05-14T12:29:10Z

by Van der Wagen, Lynn.
Call Number 338.4791 VAN
Publication Date 2010
Format: Books

Writing your plan for small business success / Ian Birt.

2024-05-14T12:29:10Z

by Birt, Ian.
Call Number 658.4012 BIR
Publication Date 2010
Format: Books

Hotel today

2024-05-14T12:29:10Z

Call Number PER 647.94 HOT
Format: Other Other

Restaurant business

2024-05-14T12:29:10Z

Call Number PER 642.56 RES
Format: Other Other

Specs : the foodservice and purchasing specification manual / Lewis Reed.

2024-05-14T12:29:10Z

by Reed, Lewis.
Call Number 647.950687 SPE
Publication Date 2004
Format: Books
Table of contents http://www.loc.gov/catdir/toc/ecip058/2005005781.html

Foodservice organizations : a managerial and systems approach / Mary B. Gregoire.

2024-05-14T12:29:10Z

by Gregoire, Mary B.
Call Number 647.95068 GRE
Publication Date 2010
Format: Books

Understanding the hospitality consumer / Alistair Williams.

2024-05-14T12:29:10Z

by Williams, Alistair.
Call Number 647.95068 WIL
Publication Date 2002
Format: Books
Publisher description http://www.loc.gov/catdir/description/els031/2002071173.html Table of contents http://www.loc.gov/catdir/toc/els031/2002071173.html

Special events : a new generation and the next frontier / Joe Goldblatt.

2024-05-14T12:29:10Z

by Goldblatt, Joe Jeff, 1952-
Call Number 394.2 GOL
Publication Date 2011
Summary "This book chronicles and champions the development, changes, and challenges faced by the global celebrations industry for event planners. New interviews are included with experienced event leaders to give a better understanding of the field. New chapters are included on green events, corporate social responsibility, and theoretical case studies. Event measurement, evaluation, and assessment topics are integrated throughout a number of the chapters. Over 200 new Web resources and appendices show how to save money, time, and improve the overall quality of an event. Event planners will also learn how technology may be harnessed to help them improve their events' financial, quality, environmental and other strategic outcomes."--
Format: Books

Foodservice organizations : a managerial and systems approach / Marian C. Spears and Mary B. Gregoire.

2024-05-14T12:29:10Z

by Spears, Marian C.
Call Number 647.95068 SPE
Publication Date 2007
Format: Books
Table of contents only http://www.loc.gov/catdir/toc/ecip0611/2006010691.html

Reimagining and Reshaping Events : Theoretical and Practical Perspectives.

2024-05-14T12:29:10Z

by Wrathall, Jeff, author.
Call Number 658.046 WRA
Publication Date 2022
Summary A unique and user-friendly text which advances managerial views on how the event industry is transforming. Packed with international real-life case studies and examples, it contextualises theory and illustrates how the industry has had to adapt whilst still considering key technological and sustainability issues.
Format: Regular print

Australian hotelier

2024-05-14T12:29:10Z

by Australian Hotels Association
Call Number PER 647.94 AUS
Publication Date 2002
Format: Other Other

The Gaming industry : introduction and perspectives.

2024-05-14T12:29:10Z

by University of Nevada, Las Vegas. International Gaming Institute.
Call Number 795.068 GAM
Publication Date 1996
Format: Books

Restaurant & catering operations report / prepared by Restaurant & Catering Australia.

2024-05-14T12:29:10Z

by Restaurant & Catering Australia.
Call Number 647.9594 RES
Publication Date 2003
Format: Books

Business : the ultimate resource / [contributors, Karl Albrecht ... et al.].

2024-05-14T12:29:10Z

by Albrecht, Karl, 1941-
Call Number 658 BUS
Publication Date 2002
Format: Books

Supervision in the hospitality industry : student workbook.

2024-05-14T12:29:10Z

Call Number 647.940683 MIL
Publication Date 1998
Format: Books

SPECS : the comprehensive foodservice purchasing and specification manual / Lewis Reed

2024-05-14T12:29:10Z

by Reed, Lewis
Call Number 647.950687 SPE
Publication Date 1992
Format: Books

The business of bed and breakfast / Sharron Dickman and Mary Maddock.

2024-05-14T12:29:10Z

by Dickman, Sharron.
Call Number 647.949403 DIC
Publication Date 2000
Format: Books

Understanding and managing tourism / John I. Richardson & Martin Fluker.

2024-05-14T12:29:10Z

by Richardson, John I. (John Ivor), 1931-
Call Number 338.479194 TOU
Publication Date 2004
Format: Books

Event studies : theory, research, and policy for planned events / Donald Getz and Stephen J. Page.

2024-05-14T12:29:10Z

by Getz, Donald, 1949-, author.
Call Number 658.456 GET
Publication Date 2016
Summary Event Studies is the only book devoted to developing knowledge and theory about planned events. It focuses on event planning and management, outcomes, the experience of events and the meanings attached to them, the dynamic processes shaping events and why people attend them. This title draws from a large number of foundation disciplines and closely related professional fields, to foster interdisciplinary theory focused on planned events. It brings together important discourses on events including event management, event tourism, and the study of events within various disciplines that are able to shed light on the roles, importance and impacts of events in society and culture.
Format: Books

Managing employee attitudes and behaviors in the tourism and hospitality industry / Salih Kusluvan, editor.

2024-05-14T12:29:10Z

by Kusluvan, Salih.
Call Number 647.94068 MAN
Publication Date 2003
Format: Books

VNR's encyclopedia of hospitality and tourism / Mahmood A. Khan, Michael D. Olsen, Turgut Var

2024-05-14T12:29:10Z

by Khan, Mahmood A.
Call Number 647.9403 VNR
Publication Date 1993
Format: Books

The Cornell School of Hotel Administration handbook of applied hospitality strategy / edited by Cathy A. Enz.

2024-05-14T12:29:10Z

by Enz, Cathy A., 1956-
Call Number 647.94 COR
Publication Date 2010
Format: Books

The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / by Joseph A. Michelli.

2024-05-14T12:29:10Z

by Michelli, Joseph A., 1960-
Call Number 658.4092 MIC
Publication Date 2008
Summary "The New Gold Standard takes you on an exclusive tour behind the scenes of the Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and award-winning Leadership Center, best-selling author Joseph Michelli explored every level of leadership within the organization. He emerged with key principles that provide a customer experience unlike any other." "The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization."--BOOK JACKET.
Format: Books

Events design and experience / Graham Berridge.

2024-05-14T12:29:10Z

by Berridge, Graham.
Call Number 658.456 BER
Publication Date 2007
Format: Books

Manage budgets and financial plans : managing finance / [Ana] Anandarajah, [Al] Aseervatham, [Howard] Reid.

2024-05-14T12:29:10Z

by Anandarajah, D.
Call Number 658.1511 ANA
Publication Date 2009
Summary "The fourth edition of this text will assist those studying to be managers, who are not financial specialists, to gain a clear understanding of financial management principles. Addresses the competency BSBFIM501A Manage Budgets and Financial Plans in the BS207 Business Services Training Package" --publisher.
Format: Books

Organizational behavior / Stephen P. Robbins, San Diego State University, Timothy A. Judge, The Ohio State University.

2024-05-14T12:29:10Z

by Robbins, Stephen P., 1943-, author.
Call Number 658.3 ROB
Publication Date 2019
Format: Books

Purchasing : selection and procurement for the hospitality industry / Andrew Hale Feinstein, Jean Hertzman, John M. Stefanelli.

2024-05-14T12:29:10Z

by Feinstein, Andrew Hale, author.
Call Number 647.940687 FEI
Publication Date 2017
Format: Books

Study guide to accompany Nutrition for foodservice and culinary professionals / Karen Eich Drummond & Lisa M. Brefere.

2024-05-14T12:29:10Z

by Drummond, Karen Eich, author.
Call Number 613.2 DRU
Publication Date 2016
Format: Regular print

The SAGE handbook of tourism studies / edited by Tazim Jamal and Mike Robinson.

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by Jamal, Tazim.
Call Number 338.4791 SAG
Publication Date 2011
Summary Tourist Studies developed as a sub-branch of older disciplines in the social sciences, such as anthropology, sociology and economics, and newer applied fields of study in hospitality management, civil rights and transport studies. This Handbook is a sign of the maturity of the field. It provides an essential resource for teachers and students to determine the roots, key issues, and agenda of Tourism Studies.
Format: Books

Hospitality marketing / David Bowie ... [and 3 others].

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by Bowie, David, author.
Call Number 647.940688 HOS
Publication Date 2017
Format: Books

Purchasing : selection and procurement for the hospitality industry / Andrew Hale Feinstein, John M. Stefanelli.

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by Feinstein, Andrew Hale.
Call Number 647.950687 FEI
Publication Date 2011
Summary "Hospitality professionals will find that this eighth edition balances purchasing activities with product and information from a management perspective. Each chapter has been revised so that the most current concepts available are presented along with even more in-depth coverage of hospitality purchasing. Numerous examples, questions, and exercises are included to reinforce new concepts. In order to reflect changes in the field, technology applications in the purchasing function are discussed throughout. New, revised, and updated illustrations and photographs of concepts, companies, and products relating to the purchasing function have also been included to give hospitality professionals a better understanding of the field"--
Format: Books

Misconceptions of risk / Terje Aven.

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by Aven, T. (Terje)
Call Number 658.155 AVE
Publication Date 2010
Format: Books

Hospitality and travel marketing / Alastair M. Morrison.

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by Morrison, Alastair M.
Call Number 647.940688 MOR
Publication Date 2010
Summary "Global orientation, and whole-industry coverage of hospitality and tourism set this book apart. This systematic approach to hospitality and travel marketing is written in a user-friendly style. Readers will benefit from the practical nature, and excellent use of relevant and up-to-date cases. Global experience in the industry is emphasized through content on destination marketing and others parts of tourism, along with case examples from around the world. The content draws upon the author's experience in the hospitality and travel marketing industry, as well as teaching experience from around the globe including the USA, Canada, Europe, Asia, and Australia. Hospitality and Travel Marketing reflects all of the latest trends in the field, including Internet marketing and e-commerce, loyalty marketing, brand extension marketing, and destination branding." --distributor.
Format: Books

Hospitality marketing in the e-commerce age / Neil Wearne and Kevin Baker.

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by Wearne, Neil.
Call Number 647.940688 WEA
Publication Date 2002
Summary "Hospitality Marketing in the e-Commerce Age is a comprehensive account of all aspects of marketing in the hospitality industry. Although primarily a textbook for students and teachers of hospitality marketing, this book will prove invaluable for all practitioners in the hospitality industry who want to add to their knowledge of marketing.The approach taken in this book is that marketing should be directed towards what happens to and for the customers. This approach is fundamentally different from those who consider marketing to be primarily concerned with sales and advertising. This book shifts the major emphasis of hospitality marketing onto building a service business from the inside, rather than relying on outside promotion after the event." -- BOOK JACKET.
Format: Books

The study skills handbook / Stella Cottrell.

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by Cottrell, Stella, author.
Call Number 378.17 COT
Publication Date 2019
Summary "This is the ultimate guide to study skills, written by million copy bestselling author Stella Cottrell. Her tried and tested approach, based on over twenty years' experience of working with students, has helped over a million students to achieve their potential. When it comes to studying, there is no one-size-fits-all approach. This engaging and accessible guide shows students how to tailor their learning to their individual needs in order to boost their grades, build their confidence and increase their employability. Fully revised for the fifth edition, it contains everything students need to succeed. This is an invaluable resource for undergraduate students of all disciplines, and is also ideal for postgraduates, mature students and international students. It prepares students for what to expect before, during and after their studies at university." -- Provided by publisher.
Format: Books

Asian noodles : science, technology, and processing / edited by Gary G. Hou.

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by Hou, Gary G., editor.
Call Number 664.755 ASI
Publication Date 2010
Summary In Asian Noodles: Science, Technology and Processing, international experts review the current knowledge and offer comprehensive cutting-edge coverage on Asian noodles unmatchable in any publication. The authors cover an array of topics including breeding for noodle wheat, noodle flour milling, noodle flour quality control and analysis, noodle processing, sensory and instrumental measurements of noodle quality, the effects of wheat factors on noodle quality, packaging and storage, nutritional fortification of noodle products, noodle flavor seasoning, and noodle plant setup and management.
Format: Regular print

Marketing for hospitality and tourism / Philip Kotler, John T. Bowen, James C. Makens.

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by Kotler, Philip, 1931-
Call Number 647.940688 KOT
Publication Date 2006
Summary "Philip Kotler, one of the world's foremost authorities on marketing, along with hospitality marketing experts John Bowen and James Makens bring their knowledge of the industry to the pages of Marketing for Hospitality and Tourism, Fourth Edition. The authors' understanding of the industry provides for a very readable and extremely practical text. The text has been both updated and refined over four editions. Introductory students and experienced managers alike will find this book a useful tool, providing a strong foundation for hospitality marketing decision-making and know-how." "Whether you are in marketing, sales, human resource management, food and beverage management, front of the house or back of the house operations, or general management, you are involved in marketing. This book takes an integrative approach to marketing - explaining the how and why of everyone's role in marketing."--BOOK JACKET.
Format: Books

Cultural tourism / Hilary du Cros and Bob McKercher.

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by Du Cros, Hilary, author.
Call Number 338.4791 DU
Publication Date 2020
Summary "Cultural Tourism remains the only book to bridge the gap between cultural tourism and cultural and heritage management. The first edition illustrated how heritage and tourism goals can be integrated in a management and marketing framework to produce sustainable cultural tourism. The current edition takes this further to base the discussion of cultural tourism in the theory and practice of cultural and heritage management (CM and CHM), under the understanding that for tourism to thrive, a balanced approach to the resource base it uses must be maintained. An 'umbrella approach' to cultural tourism represents a unique feature of the book, proposing solutions to achieve an optimal outcome for all sectors. Reflecting the many important developments in the field this new edition has been completely revised and updated in the following ways: New content on increasingly relevant topics including; sustainability, climate change, the threat of de-globalisation, overtourism and social media; New sections on experience creation, accessibility and inclusivity, as well as expanded material on creative industries and new management challenges; New international case studies and tried-and-tested assignment exercises have been added to every chapter. Written by experts in both tourism and cultural heritage management, this book will enable professionals and students to gain a better understanding of their own and each other's roles in achieving sustainable cultural tourism. It provides a blueprint for producing top-quality, long-term cultural tourism products"--
Format: Books

Marketing for tourism and hospitality : collaboration, technology and experiences / Alan Fyall, Patrick Legohérel, Isabelle Frochot and Youcheng Wang.

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by Fyall, Alan, author.
Call Number 647.940688 FYA
Publication Date 2019
Summary "The marketing landscape has changed dramatically in recent years, especially for tourism and hospitality practitioners. Marketing for these industries is now a multi-dimensional, collaborative venture driven by technological change and the growing demand for authentic co-created experiences. Marketing for Tourism and Hospitality provides students with a contemporary, accessible and useful resource as they prepare to encounter the complexities and challenges of tourism and hospitality marketing globally. A clear articulation of the changing landscape, a comprehensive introduction to the three underpinning themes of collaboration, technology and experiences, and a plentiful supply of international case material provide students with an enjoyable and digestible resource that is both academically rigorous and practice-oriented, helping them prepare for day-to-day problems in the dynamic world of marketing. This contemporary, challenging and highly applied text is an indispensable resource for all students of tourism and hospitality degree programmes"--
Format: Books

Chocolate : history, culture, and heritage / Louis Evan Grivetti, Howard-Yana Shapiro.

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by Grivetti, Louis.
Call Number 641.3374 GRI
Publication Date 2009
Format: Books

Modern nutrition in health and disease / senior editor, Maurice E. Shils ; associate editors, Moshe Shike ... [et al.].

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by Shils, Maurice E. (Maurice Edward), 1914-
Call Number 613.2 MOD
Publication Date 2006
Format: Books
Table of contents http://www.loc.gov/catdir/toc/ecip0513/2005014447.html

Manley's technology of biscuits, crackers and cookies / edited by Duncan Manley.

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by Manley, D. J. R. (Duncan J. R.), 1938-
Call Number 664.752 MAN
Publication Date 2011
Format: Books