Search Results for management - Narrowed by: Teacher Reference

Administration & management occupations [digital videorecording].

2024-05-14T14:56:54Z

by Henry, Oliver.
Call Number TR DVD 658.0023 ADM
Publication Date 1997
Summary Presents an introduction to the many careers available in business and related occupations.
Format: Other

Risk management in recreation [digital videorecording].

2024-05-14T14:56:54Z

Call Number TR DVD 796.5 RIS
Publication Date 2010
Summary "There are risks involved with all outdoor activities. They make the experience challenging, adventurous, and ultimately rewarding. But how we assess and manage those risks is the key to having fun in the great outdoors. This program addresses the nature of risk, including positive and negative consequences and emphasises the importance of personal responsibility in managing risk. An overview of how to identify, assess and reduce risks in recreational settings is provided. We meet Peta Whitford, Education Development Officer at Orienteering Victoria who walks us through the potential risks and rewards of outdoor activity"--Container.
Format: Other

Risk management safety essentials [digital videorecording].

2024-05-14T14:56:54Z

Call Number TR DVD 368.11 RIS
Publication Date 2010
Format: Other

Ethics and social responsibility in management [digital videorecording].

2024-05-14T14:56:54Z

Call Number TR DVD 174.4 ETH
Publication Date 2008
Summary This program examines the issue of social responsibility and ethics in relation to business. Interviewees explain the Corporate Responsibility Index (CRI) and share their perspectives on the need for businesses to act responsibly and ethically. Case studies are also included.
Format: Other

Operations management : a case study of a hotel [digital videorecording].

2024-05-14T14:56:54Z

Call Number TR DVD 647.94068 OPE
Publication Date 2009
Summary Service providers are essential in our economy. Where would we be without hospitals, cleaning companies, accounting firms and hairdressers? But it can be difficult to apply concepts of operations management to these businesses. Focusing on the operational processes, this program takes you behind the scenes, learning about the four strategic areas of operations; facilities, materials, quality and technology, applying them to a service provider and showing how various strategies can be used to improve business performance. A great insight into the unique aspects of services marketing.
Format: Books

Change management in large organisations [digital videorecording] : smoking laws - a case study / produced by Katrina Kyredis, Kurt Breitenmoser.

2024-05-14T14:56:54Z

by Kyredis, Katrina.
Call Number TR DVD 658.406 CHA
Publication Date 2008
Summary "Large organisations only survive in today?s highly competitive environment if they have the ability to effectively deal with change. And, as changes go, they don?t come much bigger than recent smoking bans and ensuring challenges for the hospitality industry. In this dynamic program, we examine change, the internal and external forces behind it, the restraining forces that prevent it, change implementation and evaluation. With examples and interviews specifically about the changes to smoking laws from the Australian Institute of Management, Club Med, Lindeman Island and the Hotel Motel and Accommodation Association of Victoria, this is a practical and information-packed program that will change the way students think about change!"--Container.
Format: Other

A practical approach to OH&S management systems [digital videorecording] : manager's guide to a safety management system.

2024-05-14T14:56:54Z

by Standards Association of Australia.
Call Number TR DVD 363.117 PRA
Publication Date 1998
Summary Program uses the experience of two Australian case studies to show that OH&S management systems can be successfully implemented and achieve tangible changes in the work environment.
Format: Other

The truce of the matter [digital videorecording] / producer, Mark Davis ; script, Rolf Bergman, Ian Stagg, Tony Watts.

2024-05-14T14:56:54Z

by O'Brien, Kerry.
Call Number TR DVD 658.3145 TRU
Publication Date 1995 1994
Summary Part 8 of a 13 part series that looks at management issues. Conflict in organisations can be positive or negative. Managers should aim to resolve conflict and develop effective negotiation skills. Shows how to deal with interpersonal conflict in the workplace.
Format: Other

Starting a small business [digital videorecording].

2024-05-14T14:56:54Z

by Dannaher, Brenden.
Call Number TR DVD 658.022 STA
Publication Date 2004
Summary Using small business case studies, this program examines key business functions including marketing, accounting and finance, operations and employment relations and how these functions are interdependent. The small businesses include a massage & natural therapy clinic and teahouse, a picture framing business, a restaurant, a fruit cake & shortbread shop and a company manufacturing sporting accessories.
Format: Other

Catering for an event [digital videorecording] / writer, Simon Garner ; producer/director, Nick Hayward.

2024-05-14T14:56:54Z

by Hayward, Nick.
Call Number TR DVD 642.4068 CAT
Publication Date 2004
Summary This program examines a range of areas relevant to event or function catering, including general planning, the budget, the food - including menu planning, presentation, the kitchen, quantities, transporting food, and food storage and handling when outside.
Format: Other

No worries [digital videorecording] : how licensees keep the peace / producer Robert Le Tet.

2024-05-14T14:56:54Z

by Le Tet, Robert.
Call Number TR DVD 647.950994 NO
Publication Date 1994
Summary "'No Worries' is a video documentary about keeping the peace in licensed premises. The video features experienced licensees who have successfully 'turned around' very rough and difficult establishments. There is no script-the licensees talk naturally about how they handle difficult situations and how they keep their premises peaceful. Some typical problems, and the techniques that successful licensees use to resolve them, are illustrated in short dramatisations."
Format: Other

Mediating disputes [digital videorecording].

2024-05-14T14:56:54Z

Call Number TR DVD 658.3145 MED
Publication Date 1992
Summary A step-by-step method for resolving disputes, personality clashes and other conflicts.
Format: Other

Sorting out the stress mess [digital videorecording]

2024-05-14T14:56:54Z

by Health Development Foundation (S. Aust.)
Call Number TR DVD 155.24 SOR
Publication Date 1990
Summary Describes stress symptoms, how to recognise them and how to resolve stress.
Format: Other

Handling criticism [digital videorecording] : become an expert in verbal self defence / [produced by] Learning Seed.

2024-05-14T14:56:54Z

by Learning Seed Company.
Call Number TR DVD 153.6 HAN
Publication Date 1993
Summary Four ways of handling criticism are taught: sponging, prompt and paraphrase, instant replay, and the 5-part confront.
Format: Other

Managing conflict in hospitality [videorecording]

2024-05-14T14:56:54Z

by Video Education Australasia.
Call Number TR DVD 647 MAN
Publication Date 2011
Summary "Dissatisfied customers, miscommunication between staff, alcohol affected patrons, personality clashes: conflict is a daily part of working in hospitality. This is why it is so important that we all have finely tuned conflict management skills. This program will equip hospitality workers with the skills and knowledge they need to handle all forms of conflict with openness, honesty and empathy. We find out how to identify potential causes of conflict and act before the situation escalates. We also discover situational techniques to resolve conflict and learn the importance of follow-up such as incident reports and action plans"--Container.
Format: Other
Publisher's web site http://www.VEA.com.au

Day to day business in a cafe [digital videorecording] / produced and directed by Matthew Lovering.

2024-05-14T14:56:54Z

by Lovering, Matthew.
Call Number TR DVD 647.95068 DAY
Publication Date 2005
Summary "There are many roles to play in operating a small business successfully. This case study presents an overview of what is involved in running a cafe? such as; a typical day, customers, products, staff, legalities and regulations, operations and location and marketing. It provides a valuable insight into the priorities of a small business owner, operating within the framework of regulations, customer demands and fierce competition."
Format: Books

Introducing the tools for continuous improvement [digital videorecording].

2024-05-14T14:56:54Z

Call Number TR DVD 658.562 INT
Publication Date 1994
Summary This video program introduces the basic analytical and problem solving tools used in quality management and continuous improvement. Each tool is illustrated and explained through real work situations in both the manufacturing and service sectors.
Format: Other

Risk maker, risk taker [digital videorecording] : a manager's guide to risk.

2024-05-14T14:56:54Z

by Bertsos, Nick.
Call Number TR DVD 368.00994 RIS
Publication Date 2007
Summary "This video will show managers throughout your organisation the steps to manage the risks in their environment. It will give them an insight into the cracks which can occur in the risk process which could threaten the organisation's ability to achieve its objectives, and in some cases its survival." -- Case-slip.
Format: Other

Introduction to the front office and reception [digital videorecording].

2024-05-14T14:56:54Z

by Video Education Australasia.
Call Number TR DVD 647.2071 INT
Publication Date 1996
Summary This DVD examines the roles and responsibilities of the duty manager, concierge and porter at a five star hotel and contrasts these with duties of the manager of a youth hostel and the general manager of a 3 1/2 star motor inn.
Format: Other

Marketing : [digital videorecording] the Australian International Airshow / produced by VC Media.

2024-05-14T14:56:54Z

by Media Australia (Production company)
Call Number TR DVD 658.456 MAR
Publication Date 1997
Summary An excellent Australian case study of how the basic principles of marketing are used to sell and promote a major entertainment product and ultimately attract over 200,000 people. The program explores the marketing mix and shows the application of product, price, place and promotion.
Format: Other

Emergency evacuation [videorecording].

2024-05-14T14:56:54Z

Call Number TR DVD 363.117 EME
Publication Date 1995
Summary Brief introduction for new staff to the procedures for evacuating the workplace in an emergency.
Format: Other

Dealing with difficult customers [digital videorecording].

2024-05-14T14:56:54Z

by Video Education Australasia.
Call Number TR DVD 658.3145 DEA
Publication Date 2004
Summary Explains how to deal with difficult customers. Various role plays are included and interviews with professionals in the customer service industry.
Format: Other

Workplace environmental awareness [digital videorecording].

2024-05-14T14:56:54Z

Call Number TR DVD 363.7 WOR
Publication Date 2010
Summary "In today?s world, environmental management, energy efficiency and waste reduction have become synonymous with business success. This programme includes topics on current environmental issues such as energy efficiency, carbon footprints and e-waste. It also showcases real-world examples of environmentally friendly work practices in action. Workplace Environmental Awareness is a must-have training tool for inspiring change, reinforcing established practice, and for creating a positive platform for discussion." -- website.
Format: Other

10 steps to flawless appraisal interviews [videorecording].

2024-05-14T14:56:54Z

Call Number TR DVD 658.3125 TEN
Publication Date 2008
Summary "Performance appraisals are one of the most unpopular managerial tasks. Psychologist Peter Quarry gives ten practical tips on how to conduct an appraisal interview to achieve positive and useful outcomes that will benefit the employee and whole organisation."-- container.
Format: Other
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Quality means never having to say you're sorry / [digital videorecording] produced by Television Makers.

2024-05-14T14:56:54Z

by Standards Association of Australia.
Call Number TR DVD 658.562 QUA
Publication Date 1995
Summary Stresses need for quality control to achieve Australia's economic recovery. Discusses AS 3900 series, and certification.
Format: Other

Health, hygiene and safety [Digital Video Recording] : the human factor / produced by The Walnut Partnership

2024-05-14T14:56:54Z

by Walnut Partnership
Call Number TR DVD 647.940684 HEA
Publication Date 1990
Summary This video reconstructs a serious accident, a food poisoning incident and a hotel fire. Each case reveals how mistaken priorities, false assumptions, lack of information and other disturbing facts about the way people behave can combine to form a potent cocktail. Reference is also made to national incidents such as the Summerland Leisure Centre and Dublin disco fires and the Stanley Royd Hospital food poisoning outbreak.
Format: Other

Conflict resolution techniques [digital videorecording]

2024-05-14T14:56:54Z

Call Number TR DVD 658.3145 CON
Publication Date 2002
Summary Youth (and adults) face interpersonal conflicts on a regular basis; it's a part of our human existence. The resolution steps captured in this presentation are easy to apply to most school/work/ family situations.
Format: Other

Working in a large resort [digital videorecording] : case study : Club Med on Lindeman Island.

2024-05-14T14:56:54Z

by Hayward, Nick.
Call Number TR DVD 338.47919436 WOR
Publication Date 2008
Summary "Large resorts are very popular forms of tourism. Whether it be to relax on a beach, ski the snowfields or merely take a break from everyday life, resorts encompass a wide range of activities and services including accommodation, entertainment, meals and drink service. Each element of a resort is reliant upon the success of another element therefore effective organisational management is crucial to ensuring the resort can create an experience the guest is seeking, In this program we take an expert overview of the elements of successfully working in a resort."--Container.
Format: Other

Managing stress in the workplace [digital videorecording].

2024-05-14T14:56:54Z

Call Number TR DVD 158.7 MAN
Publication Date 1991
Summary Provide viewers with the knowledge and techniques to be able to identify stress related behaviour the workplace causes and in taking suitable action to balance their impact.
Format: Other

Teams work [digital videorecording] / producer, Mark Davis ; script writers, Rolf Bergman, Ian Stagg.

2024-05-14T14:56:54Z

by O'Brien, Kerry.
Call Number TR DVD 658.3128 TEA
Publication Date 1994
Summary This episode looks at how to bring staff members into an effective team to increase productivity.
Format: Other

The 6 keys to self empowerment [digital videorecording]

2024-05-14T14:56:54Z

by Videotrain (Firm).
Call Number DVD 658.314 SIX
Publication Date 2007
Summary This training program aims to provide individuals and organisations information about the six keys to self empowerment, and demonstrates how they can be applied.
Format: Other

Styles of leadership [digital videorecording] / Round Tables Films

2024-05-14T14:56:54Z

by Round Table Films
Call Number TR DVD 658.409 STY
Publication Date 1980
Summary Summary: Focussing on four different leadership styles the examples of common business problems are shown with the four different managers.
Format: Other

Confessions of an event planner [digital videorecording].

2024-05-14T14:56:54Z

Call Number TR DVD 394.2 CON
Publication Date 2008
Summary A look at the world of event planning featuring Dena Marie Modica, Director of Sales and Marketing for Solera Restaurant and Event Center. Learn the salary range, long-term career outlook, types of event planners, and more.
Format: Other

Behind the scenes [digital videorecording] : hospitality and hotels / producer and director, Larry Walcoff.

2024-05-14T14:56:54Z

by Walcoff, Larry.
Call Number TR DVD 647.95 BEH
Publication Date 2001
Summary What happens behind the scenes at a major hotel, from the moment you enter the lobby until checkout time? Beginning with the doorman and concierge, to the check-in desk, peeking into the storage closets where all the linens are stored, and even getting inside the business offices, we will see that there lots of job possibilities in the fast-growing hospitality business.
Format: Other

Upselling products and services in tourism and hospitality [digital videorecording].

2024-05-14T14:56:54Z

by Seidel, Paul.
Call Number TR DVD 380.14591 UPS
Publication Date 2008
Summary "The key to a successful, growing business is the ability of staff to successfully upsell products and services. But how do we do this? In this program we define a product, ask how a service differs from a product, examine the marketing concept and go through the process of upselling to add value and training staff to upsell. A valuable look at getting the most from products and services in this vital industry"--Container.
Format: Other

Elvis lives in Parkes [digital videorecording] / writer [and] director, Anthony Mullins ; producers, Noelene Hayes & Melissa Fox.

2024-05-14T14:56:54Z

by Mullins, Anthony.
Call Number TR DVD 658.007994 ELV
Publication Date 2006
Summary "Despite the threat of bushfires, flood, public ridicule, financial loss, theft and outright exhaustion, a small band of devotees from the tiny rural town of Parkes have battled against the odds to create the biggest, and most unlikely , Elvis Presley Festival in Australia"--Container. Illustrates the process of planning, marketing and managing a successful event to promote tourism in a small rural town.
Format: Books

The Saladfresh story [digital videorecording] : food safety, quality, innovation and development.

2024-05-14T14:56:54Z

by Barrett, Neil.
Call Number TR DVD 664.07 SAL
Publication Date 1999
Summary The processing, packaging and quality management procedures of the food processing company, Saladfresh.
Format: Other

Introducing the basics [digital videorecording].

2024-05-14T14:56:54Z

by Learning Essentials (Firm)
Call Number TR DVD 647.94 INT
Publication Date 2000
Summary Using practical skill demonstrations, role-plays, computer graphics and descriptive narration, this video examines such topics as hospitality industry: an overview, service management, workplace essentials, personal grooming, hygiene and presentation.
Format: Other

Marketing for beginners [digital videorecording] : a case-study in retail .

2024-05-14T14:56:54Z

by Video Education Australasia
Call Number TR DVD 658.800994 MAR
Publication Date 2001
Summary Small businesses often focus on a very specific market niche. It helps them stand out in the crowded streetscape of shops. This case-study compares retail operations of two shops run by two brothers in two very different locations using a common product base - textiles imported from Guatemala. An expert in small business management assesses the marketing approach of the company and discusses more effective marketing strategies.
Format: Other

Harassment and bullying [videorecording]

2024-05-14T14:56:54Z

Call Number TR DVD 658.3145 HAR
Publication Date 2007
Summary "Everyone should be treated with dignity and respect at work. Harassment & bullying of any kind are in no-one's interest and should not be tolerated in the workplace, but if you are being bullied or harassed it can be difficult to know what to do about it. This video features: the definition of harassment & bullying at work; examples of what constitutes harassment & bullying; what staff and management's responsibilities are in this area; the scope of a good harassment & bullying policy"--Container.
Format: Other

Disability triggers [digital videorecording] : ten modules / produced for Office on Disability, Department of Community Services by Catch 95 Pty Ltd ; executive producer, New South Wales Film and Television Office ; writer, Mark Stiles, director, Mark Wallage.

2024-05-14T14:56:54Z

by Stiles, Mark.
Call Number TR DVD 362.4 DIS
Publication Date 1992
Summary The ten vignettes in this program look at appropriate language, appropriate behaviour, attitudes, and the rights of the individual with a disability. In each trigger, two management trainees are in various situations involving people with disabilities.
Format: Other

"Where the bloody hell are you?" [digital videorecording] : an introduction to tourism.

2024-05-14T14:56:54Z

by Collins, Cath.
Call Number TR DVD 338.479194 WHE
Publication Date 2007
Summary "Tourism is a major economic force in Australia. It generates immense economic benefits and significant employment for communities but it can also have a severe negative impact when environmental and social considerations are not carefully planned for. To ensure a balanced and healthy sustainability, rigorous planning, development and management needs to occur. This program explores what those processes are and how they take account of many stakeholders. Featuring interviews with some of Australia's foremost tourism experts, this is an absorbing, richly illustrated and up-to-date examination of the issues vital to this powerful industry. Ideal as a foundation program for TAFE and tertiary students." -- container.
Format: Other
Archived advertisement online "So where the bloody hell are you?" http://nla.gov.au/nla.arc-56943