Search Results for management - Narrowed by: 1:WAI-SYD SirsiDynix Enterprise https://wait.sdp.sirsidynix.net.au/client/en_US/WAILRC/WAILRC/qu$003dmanagement$0026qf$003dLOCATION$002509Shelf$002bLocation$0025091$00253AWAI-SYD$0025091$00253AWAI-SYD$0026ps$003d300$0026st$003dRE?dt=list 2024-05-15T12:08:23Z Dealing with conflict situations [videorecording] : communicate on the telephone. ent://SD_ILS/0/SD_ILS:151269 2024-05-15T12:08:23Z 2024-05-15T12:08:23Z by&#160;William Angliss Institute<br/>Call Number&#160;DVD 647 DEA<br/>Publication Date&#160;2005<br/>Summary&#160;Demonstrates some basic skills required when dealing with customers and clients, demonstrating both appropriate and inappropriate behaviour.<br/>Format:&#160;Video disc<br/> The modern caf&eacute; / Francisco Migoya ; photography by Ben Fink. ent://SD_ILS/0/SD_ILS:151248 2024-05-15T12:08:23Z 2024-05-15T12:08:23Z by&#160;Migoya, Francisco J.<br/>Call Number&#160;641.5 MIG<br/>Publication Date&#160;2010<br/>Format:&#160;Books<br/>