Search Results for management - Narrowed by: Communication in management.

Management skills for new managers / Carol W. Ellis.

2024-05-14T17:02:06Z

by Ellis, Carol W., 1946 July 13-
Call Number 658 22
Publication Date 2005
Format: Electronic Resources
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Communication skills for effective management / Owen Hargie, David Dickson and Dennis Tourish.

2024-05-14T17:02:06Z

by Hargie, Owen.
Call Number 658.45 HAR
Publication Date 2004
Format: Books

Customer service management training 101 [electronic resource] : quick and easy techniques that get great results / Renee Evenson.

2024-05-14T17:02:06Z

by Evenson, Renee.
Call Number 658.3 EVE
Publication Date 2011
Summary Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting ò Time management ò Team development ò Conflict resolution ò Providi
Format: Electronic Resources
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Storytelling in organizations : why storytelling is transforming 21st century organizations and management / John Seely Brown ... [et al].

2024-05-14T17:02:06Z

by Brown, John Seely.
Call Number 658.45 STO
Publication Date 2005
Summary "Storytelling in Organizations lays out for the first time why narrative and storytelling should be part of the mainstream of organizational and management thinking. This case has not been made before. The personal and idiosyncratic tone of the book comes from a set of presentations made at a Smithsonian symposium on storytelling in April 2001. It combines the liveliness and freshness of spoken English with the legibility of a ready-friendly text. Interviews with all the authors done in 2004 add a new dimension to the material, allowing the authors to reflect on their ideas and clarify points or highlight ideas that may have changed or deepened over time."--BOOK JACKET.
Format: Books
Table of contents http://www.loc.gov/catdir/toc/els051/2004051873.html Publisher description http://www.loc.gov/catdir/description/els051/2004051873.html

The big book of business games : icebreakers, creativity exercises, and meeting energizers / John W. Newstrom and Edward E. Scannell.

2024-05-14T17:02:06Z

by Newstrom, John W.
Call Number 658.40353 NEW
Publication Date 1996
Format: Books
Table of contents http://www.loc.gov/catdir/toc/mh022/95044899.html Publisher description http://www.loc.gov/catdir/description/mh022/95044899.html

Turning people into teams : rituals and routines that redesign how we work / David Sherwin & Mary Sherwin.

2024-05-14T17:02:06Z

by Sherwin, David, author.
Call Number 658.4022 23
Publication Date 2018
Summary This book serves as a practical guide for project managers and individual contributors by providing dozens of practical rituals for finding a common purpose at the beginning of a project, getting unstuck when you hit bottlenecks or brick walls, and wrapping things up at the end and moving on to new teams.
Format: Electronic Resources
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Practical playscript [electronic resource] : writing procedure manuals that people can use / Robert Barnett.

2024-05-14T17:02:06Z

by Barnett, Robert.
Call Number 658.3 22
Publication Date 2008
Summary "Managing Business Forms," by Robert Barnett, is based on the author's experience in the business forms world for over 40 years. But it is also heavily influenced by the pioneering work of others in the field since the concept of forms management was introduced around the 1940's. We live in a technological world; a world that places a great emphasis on effective management; a world where communication is one of the most talked-about business subjects; a world where business would almost cease to exist if paper didn't exist. Yet we still haven't come to grips with the clerical worker's basic to.
Format: Electronic Resources
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Crisis, chaos, and organizations : the coronavirus and lessons for organizational theory / edited by Daniel J. Svyantek, Auburn University.

2024-05-14T17:02:06Z

by Svyantek, Daniel J., editor.
Call Number 658.4056 23ENG20211129
Publication Date 2022
Summary "The COVID-19 pandemic provides an illustration of how chaotic change to large systems are caused by small, seemingly insignificant environmental events such as the initial case(s) of COVID-19 in China. From this small starting point for the pandemic, there have been (and continue to be) millions of lives lost and trillions of dollars spent trying to alleviate the effects of the COVID-19 pandemic. World government and corporate leaders are striving to deal with this pandemic, but uncertainty is felt across the globe. Unprecedented strategies (e.g., the United States government's multi-trillion-dollar stimulus package (s)) have been used to halt the spread of COVID-19. These small events cascade throughout larger and larger systems leading to unforeseeable consequences. Organizations must experiment and make decisions on how to react. Decisions must be made and implemented to see what the effects of these decisions are. The chapters in this volume provide important insights for all organizations during this time of crisis. The chapters express bottom-up and top-down approaches to a crisis-initiating environmental change by organizations. The chapters provide insight into the way organizations perceive the effect of COVID-19 as 1) a permanent or transitory change in the organization's environment; and 2) as a crisis or opportunity. Taken together, the chapters provide both scientists and practitioners with a starting point for understanding the impact of COVID-19 on organizational theory and on management practice for readers"--
Format: Electronic Resources
http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=3147254

Facilitation skills for team leaders / Donald Hackett and Charles L. Martin.

2024-05-14T17:02:06Z

by Hackett, Donald W., 1945-
Call Number 658.3128 HAC
Publication Date 1993
Format: Books

Making business writing happen : a simple and effective guide to writing well / Ralph Brown.

2024-05-14T17:02:06Z

by Brown, Ralph, 1949-
Call Number 808.06665 BRO
Publication Date 2003
Format: Books

The concise Adair on communication and presentation skills [electronic resource] / edited by Neil Thomas.

2024-05-14T17:02:06Z

by Adair, John Eric, 1934-
Call Number 658.45 22
Publication Date 2003
Format: Electronic Resources
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Generating buy-in : mastering the language of leadership / Mark S. Walton ; foreword by William Ury.

2024-05-14T17:02:06Z

by Walton, Mark S., 1950-
Call Number 658.45 22
Publication Date 2004
Format: Electronic Resources
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The four conversations [electronic resource] : daily communication that gets results / Jeffrey Ford and Laurie Ford.

2024-05-14T17:02:06Z

by Ford, Jeffrey (Jeffrey D.)
Call Number 658.45 22
Publication Date 2009
Summary Annotation This book shows managers and employees how to use the right conversation at the right time, plan and start each conversation well, and finish each conversation effectively.
Format: Electronic Resources
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My way or the highway : the micromanagement survival guide / Harry E. Chambers.

2024-05-14T17:02:06Z

by Chambers, Harry (Harry E.)
Call Number 658.4 22
Publication Date 2004
Summary Shows that micromanagement can be objectively identified and successfully resisted both by those who inflict it and by those who are its victims. This book describes five defining traits of micromanagers including: placing their own self interest above everything else; controlling and manipulating time; and requiring elaborate approval processes.
Format: Electronic Resources
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Business communication : a handbook for accounting students and graduates / compiled by Rosemary Kerr, with additional material by Silvia Caratti, Abhijeet Singh and Ilan Zagoria.

2024-05-14T17:02:06Z

by Kerr, Rosemary, 1964- 1964-, compiler.
Call Number 658.45 BUS
Publication Date 2017
Summary This handbook is designed to support you in effective and efficient business communication so that you can manage your communication with confidence and professionalism. The handbook covers the main forms of contemporary business communication used in the accounting profession. It also includes cultural elements of communication and guides on ethical behaviour in your communication.
Format: Books

The leader as communicator : strategies and tactics to build loyalty, focus effort, and spark creativity / Robert Mai and Alan Akerson.

2024-05-14T17:02:06Z

by Mai, Robert P.
Call Number 658.45 22
Publication Date 2003
Format: Electronic Resources
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Narratives we organise by / edited by Barbara Czarniawska, Pasquale Gagliardi.

2024-05-14T17:02:06Z

by Czarniawska-Joerges, Barbara.
Call Number 302.35 21
Publication Date 2003
Summary This book is a collection of texts that explore the analogy between organizing and narrating, between action and text. The raw material of everyday organizational life consists of disconnected fragments, physical and verbal actions that do not make sense when reported with simple chronology. Narrating is organizing this raw and fragmented material with the help of such devices as plot and characters. Simultaneously, organizing makes narration possible, because it orders people, things and events in time and place. The collection, written by organization researchers from many different countrie.
Format: Electronic Resources
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Shut up and listen! : the truth about how to communicate at work / Theo Theobald and Cary Cooper.

2024-05-14T17:02:06Z

by Theobald, Theo, 1957-
Call Number 658.45 THE
Publication Date 2004
Summary "Shut up and Listen! has something for all those who face the difficult challenge of making themselves heard in a multi-delivery-channel business world - whether trying to negotiate a pay rise or struggling to put the WOW factor into a presentation. So if you're fed up of the fads and fashions of commercial life then take a trip back to basics. This isn't the coalface, it's the coal!"--BOOK JACKET.
Format: Books
Table of contents http://www.loc.gov/catdir/toc/ecip0412/2003028085.html

Corporate communication [electronic resource] : tactical guidelines for strategic practice / Michael B. Goodman and Peter B. Hirsch.

2024-05-14T17:02:06Z

by Goodman, Michael B., 1949-
Call Number 658.45 23
Publication Date 2012
Summary The communication professional in a Fortune 500, multi-national corporation today faces the challenges of a rapidly changing global economy, a revolution in communication channels fueled by the Internet, and a substantially transformed understanding of what a 21st century corporation stands for. This book investigates these forces and the specific communication challenges that they pose for the global corporation. Examining these forces and how they are interrelated should offer insights and strategies for students of the corporate communication discipline and business leaders to help them deploy effective communication as a strategic business asset in the contemporary global economy. This book focuses on the process of communication in a corporate context; and explores, analyzes, integrates, and applies the theory, practice, and functions of corporate communication. The combination of a theoretical framework for understanding how these forces influence corporate communication with practical guidelines for effective communication within this framework will also be of value to practitioners as well as students of the communication discipline.
Format: Electronic Resources
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The business of listening [electronic resource] : become a more effective listener / Diane Bonet Romero.

2024-05-14T17:02:06Z

by Romero, Diana Bonet, 1942-
Call Number 658.452 22
Publication Date 2009
Format: Electronic Resources
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The business communication handbook / Judith Dwyer.

2024-05-14T17:02:06Z

by Dwyer, Judith.
Call Number 658.45 DWY
Publication Date 2009
Summary This user-friendly text is divided into four parts: Workplace Communication; Workplace Relationships; Workplace Documents; and Career Development.
Format: Books

How to get your message across : a practical guide to power communication / David Lewis.

2024-05-14T17:02:06Z

by Lewis, David, 1942-
Call Number 658.45 LEW
Publication Date 1996
Format: Books

Changing how you manage and communicate change [electronic resource] : focusing on the human side of change : soft skills for IT professionals / Naomi Karten.

2024-05-14T17:02:06Z

by Karten, Naomi.
Call Number 658.406 22
Publication Date 2009
Format: Electronic Resources
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Making visitors mindful : principles for creating quality sustainable visitor experiences through effective communication / Gianna Moscardo.

2024-05-14T17:02:06Z

by Moscardo, Gianna, 1962-, author.
Call Number 338.4791 MOS
Publication Date 1999
Summary Making Visitors Mindful sets out a series of principles to assist in communicating with visitors. These principles are applicable to a broad range of tourism and recreation settings and are based on a theory of how people deal with, learn, and use new information. This mindfulness/mindlessness model of human information processing has been tested and used in a range of business, educational, medical, and other social problems. Making Visitors Mindful offers: Principles and examples relevant and applicable to a broad range of tourism and recreation settings; directions for planning, design, and management of educational programs and other visitor communications services that are based on a large body of applied and relevant research evidence; and a theory which is easily assessable to managers and that can be used to generate ideas for communications with visitors in many different places.
Format: Books