Search Results for management - Narrowed by: Crisis management.

Crisis management in the tourism industry / Dirk Glaesser.

2024-05-15T15:42:30Z

by Glaesser, Dirk.
Call Number 338.4791 GLA
Publication Date 2006
Format: Books

Crisis Management and Recovery for Events : Impacts and Strategies.

2024-05-15T15:42:30Z

by Ziakas, Vassilios.
Call Number 394.2068
Publication Date 2021
Summary The first text to fully explore the issue of ownership and governance of international events. Split onto two distinct parts of 'Theory' and 'Cases', it presents cases from sports as well as non-sports events, in addition to general principles regarding ownership and governance based on historical, legal and managerial considerations.
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Crisis and disaster management for tourism / Brent W. Ritchie.

2024-05-15T15:42:30Z

by Ritchie, Brent W.
Call Number 338.4791068 RIT
Publication Date 2009
Format: Books

Effective crisis management : worldwide principles and practice / Mike Seymour and Simon Moore.

2024-05-15T15:42:30Z

by Seymour, Mike.
Call Number 658.4056 SEY
Publication Date 2000
Format: Books

Tourism Crises : Management Responses and Theoretical Insight / editors Eric Laws, Bruce Richard Prideaux.

2024-05-15T15:42:30Z

by Laws, Eric, editor.
Call Number 338.4791 TOU
Publication Date 2013
Summary Don't wait until it's too late to learn how to manage a crisis situation The impact of crises on tourism has increased in the last ten years in response to terrorism, war, health emergencies, and natural disasters. Tourism Crises presents the latest research on crisis management with in-depth analysis of tourism flows and the economic well-being of communities at the regional, national, and international levels. This timely book examines a range of conceptual issues, including crisis communication and the safety of employees of the industry, and features case studies of responses to the World Trade Center terrorist attacks, SARS, the 1999 Austrian avalanche disaster, and the epidemic of foot-and-mouth disease in the United Kingdom. As new crises emerge, it's essential that the tourism industry be prepared to minimize the impact on both hosts and guests. Tourism Crises identifies key issues that need to be addressed in dealing with future incidents, examining specific cases of management success and failure with suggestions for improved responses. Academics, practitioners, and professionals discuss effective methods of maintaining yield during crisis situations, offering analysis, reflection, and new management strategies. Topics addressed in Tourism Crises include: the significance of communication in crisis situations keeping the media informed attracting business after the crisis has passed how alpine areas can respond to the dangers of avalanches the effect of the SARS epidemic on Hong Kong, Singapore, and Japan a typology of tourism crisis terms employee work stress in crisis situations quantifying the effects of tourism crises how tourism managers have re-tooled their promotional campaigns after 9/11 and much moreTourism Crises is a must-have for tourism professionals, practitioners, and academics as they develop new agendas for dealing with future crisis situations.
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Disciplines, Disasters and Emergency Management [electronic resource] : the Convergence and Divergence of Concepts, Issues and Trends from the Research Literature.

2024-05-15T15:42:30Z

by McEntire, David A.
Call Number 364.348
Publication Date 2007
Summary Disasters such as the 9/11 terrorist attacks, the Indian Ocean Tsunami, and Hurricane Katrina illustrate the salience and complexity of disasters. Both scholars and practitioners therefore agree that we must take a more proactive and holistic approach to emergency management, which should logically be derived from a sound understanding of the academic literature and the most pressing concerns facing professionals in the field today. Disciplines, Disasters and Emergency Management reviews what is known about catastrophic events from the standpoint of various academic areas of study. The introdu.
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Risk, crisis, and disaster management in small and medium-sized tourism enterprises / [edited by] Diego R. Toubes, Noelia Araújo-Vila.

2024-05-15T15:42:30Z

by Toubes, Diego R., 1966- editor.
Call Number 338.4791 RIS
Publication Date 2021
Format: Electronic Resources
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Surviving a corporate crisis : 100 things you need to know / Paul Batchelor.

2024-05-15T15:42:30Z

by Batchelor, Paul.
Call Number 658.4056 22
Publication Date 2003
Summary Professionals are guided through the various stages of setting up a viable corporate crisis response and are provided with a series of key questions that every chief executive officer or managing director should ask and every corporate crisis manager shou.
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Business continuity planning : protecting your organization's life / editor, Ken Doughty.

2024-05-15T15:42:30Z

by Doughty, Ken.
Call Number 658.4056 21
Publication Date 2001
Format: Electronic Resources
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Practical guide to business continuity assurance / Andrew McCrackan.

2024-05-15T15:42:30Z

by McCrackan, Andrew.
Call Number 658.4056 22
Publication Date 2005
Summary Here's a groundbreaking book that offers you a powerful new methodology for business continuity management - an approach designed to bind and enhance risk management, disaster prevention, and disaster recovery efforts to an optimum level of efficiency. This unique resource features a start-to-finish quantitative framework to assess, improve, and benchmark your organization's business continuity capabilities in response to potential terrorist acts, hackers, natural disasters, and other business-threatening events or errors. The book's seven-level capability model guides you through every step i.
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The art of war for security managers : 10 steps to enhancing organizational effectiveness / Scott A. Watson.

2024-05-15T15:42:30Z

by Watson, Scott A.
Call Number 658.4053 22
Publication Date 2007
Summary "The classic book The Art of War by Sun Tzu is often used to illustrate principles that can apply to the management of business environments. The Art of War for Security Managers is the first book to apply the time-honored principles of Sun Tzu's theories of conflict to contemporary organizational security."--Jacket.
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Managing Tourism Crises : Tourism Crises.

2024-05-15T15:42:30Z

by Henderson, Joan C.
Call Number 338.4791
Publication Date 2007
Summary In a world of increasing uncertainty it is vital that managers within the tourism industry are equipped with superior decision making skills and expertise necessary to deal with crisis conditions. Tourism Crises provides an effective synthesis of crisis management and tourism research with a solid theoretical foundation. It examines the principles and practices of crisis management within the context of tourism as a multi-sector industry. Using up to date international case studies, it tackles the following areas: · Political disturbance: the relationship between politics and tourism and political inspired tourism crises. · Social unrest: host-guest relations and tourists as targets of unrest · Economic instability: crises arising from fluctuating exchange rates and lack of investor confidence · Environmental conditions: natural disasters and health crises · Technological crises; transport accidents and crises arising from technical failure · Corporate crises. Human resource issues and questions of finance With a user-friendly learning structure, each chapter will assess the presence of and tendency towards particular types of crisis, supported by a series of examples and cases, which describe organisational situations, challenges and responses. Approaches to managing crises will be assessed and appropriate tools and techniques of crisis management are explored, enabling readers to gain an insight into this critical aspect of tourism decision making and equipping them with the skills and expertise necessary to deal with crisis conditions.
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Leading people through disasters : an action guide : preparing for and dealing with the human side of crises / Kathryn McKee and Liz Guthridge.

2024-05-15T15:42:30Z

by McKee, Kathryn, 1937-
Call Number 658.477 22
Publication Date 2006
Summary September 11th, Hurricane Katrina, and other recent tragedies have shown that most organizations are woefully unprepared to contend with catastrophic events. After interviewing CEOs, managers, and countless others who dealt directly with organizational hardships resulting from catastrophes, authors Kathryn McKee and Liz Guthridge concluded that all workplace disasters share one important need -- a human resources department trained to lead others through the turmoil. This book helps HR professionals anticipate the emotional and psychological aspects of disaster and outlines an effective three-
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Business resumption planning [electronic resource] / Edward S. Devlin [and others].

2024-05-15T15:42:30Z

by Devlin, Edward S.
Call Number 658.4056 22
Publication Date 2005 2000
Summary Without a disaster recovery plan, there's no second chance. This is a low-cost, turnkey tool to prepare your company for emergencies. Easy-to-follow and concise, Business Resumption Planning is the most up-to-date reference source with answers to the most frequently asked questions about data center recovery, communications recovery, general business operations recovery and more. You'll learn how to: Identify and document critical business processes Determine resource requirements and organize recovery teams Establish, document and test recovery policies and procedures Protect and recover data.
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Crisis, chaos, and organizations : the coronavirus and lessons for organizational theory / edited by Daniel J. Svyantek, Auburn University.

2024-05-15T15:42:30Z

by Svyantek, Daniel J., editor.
Call Number 658.4056 23ENG20211129
Publication Date 2022
Summary "The COVID-19 pandemic provides an illustration of how chaotic change to large systems are caused by small, seemingly insignificant environmental events such as the initial case(s) of COVID-19 in China. From this small starting point for the pandemic, there have been (and continue to be) millions of lives lost and trillions of dollars spent trying to alleviate the effects of the COVID-19 pandemic. World government and corporate leaders are striving to deal with this pandemic, but uncertainty is felt across the globe. Unprecedented strategies (e.g., the United States government's multi-trillion-dollar stimulus package (s)) have been used to halt the spread of COVID-19. These small events cascade throughout larger and larger systems leading to unforeseeable consequences. Organizations must experiment and make decisions on how to react. Decisions must be made and implemented to see what the effects of these decisions are. The chapters in this volume provide important insights for all organizations during this time of crisis. The chapters express bottom-up and top-down approaches to a crisis-initiating environmental change by organizations. The chapters provide insight into the way organizations perceive the effect of COVID-19 as 1) a permanent or transitory change in the organization's environment; and 2) as a crisis or opportunity. Taken together, the chapters provide both scientists and practitioners with a starting point for understanding the impact of COVID-19 on organizational theory and on management practice for readers"--
Format: Electronic Resources
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Curbing bailouts [electronic resource] : bank crises and democratic accountability in comparative perspective / Guillermo Rosas.

2024-05-15T15:42:30Z

by Rosas, Guillermo, 1971-
Call Number 338.542 22
Publication Date 2009
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Hostage/crisis negotiations [electronic resource] : lessons learned from the bad, the mad, and the sad / by Thomas Strentz.

2024-05-15T15:42:30Z

by Strentz, Thomas.
Call Number 362.88 23
Publication Date 2013
Format: Electronic Resources
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Action tools for effective managers : a guide for solving day-to-day problems on the job / Margaret Mary Gootnick & David Gootnick.

2024-05-15T15:42:30Z

by Gootnick, Margaret Mary.
Call Number 658 21
Publication Date 2000
Summary Publisher Fact Sheet An Everymanager's guide to solving daily problems - quickly! Annotation This book gives time-pressed managers succinct, pragmatic "tools" for taking action instantly on more than 65 common problems. For each problem, the book presents: A brief case study that demonstrates the on-the-job problem in clear, human terms that anyone can relate to; Insightful analysis of the case study, explaining the issues the need to be addressed; Specific tools that help solve the situation, including step-by-step guidelines, checklists, standard procedures ... & lots of practical advice.
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Swans, swine, and swindlers : coping with the growing threat of mega-crises and mega-messes / Can M. Alpaslan and Ian I. Mitroff.

2024-05-15T15:42:30Z

by Alpaslan, Can M. (Can Murat), author.
Call Number 658.477 22
Publication Date 2011
Summary Annotation This title addresses a core, contemporary question: What steps can we take to better anticipate and manage mega-crises, such as Haiti, Katrina, and 9/11?
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Managing crises [electronic resource] : threats, dilemmas, opportunities / edited by Uriel Rosenthal, R. Arjen Boin, Louise K. Comfort.

2024-05-15T15:42:30Z

by Rosenthal, Uriel, 1945-
Call Number 658.406
Publication Date 2001
Summary In this book, the editors, with 25 notable contributors, expand the knowledge of crisis management, focusing on case studies of high-profile events that have occurred in recent history. Part One of the text aims at theoretical development through empirical case studies and also postulates a crisis typology and charts specific theoretical and administrative challenges. The 'case bank, ' which comprises the bulk of the book, is presented in four additional sections. The first deals with the development of crises and compares the infamous Watts riots with the 1992 L.A. riots. It also analyzes the.
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Mega-crises [electronic resource] : understanding the prospects, nature, characteristics, and the effects of cataclysmic events / edited by Ira Helsloot [and others].

2024-05-15T15:42:30Z

by Helsloot, I. (Ira)
Call Number 363.34
Publication Date 2012
Summary "We live in turbulent times with continents and nations facing ever-heightening risks such as natural disasters, intense and protracted conflicts, terrorism, corporate crises, cyber threats to infrastructures and mega-events. We are witnessing the rise of mega-crises and a new class of adversity with many unknowns. The prospect of mega-crises presents professionals and students in the field of crisis management with four major tasks. First, they should engage in 'deep thinking' about the causes of the increasing occurrence of mega-crises. Second, they should identify and work through the dominant trends which complicate contemporary crisis management. Third, they should upgrade institutional crisis management capacity. Fourth, they should improve societal resilience since no institutional complex can mitigate or manage these mega-crisis on its own. This book is divided into four primary parts, each of which looks at one facet of mega-crises. Part I focuses on the concept of a mega-crisis and mega-crisis management; Part II examines crisis management of mega-natural disasters; Part III evaluates crisis management of man-made mega-crises; and Part IV identifies mega-threats and vulnerabilities. Additional major topics include Hurricane Katrina; Hurricane Gustav; the London Bombings; the Mumbai Terrorist Attacks of July 7, 2005; corporate meltdowns; the subprime crisis; the Olympic Games; electricity grids; global climate change; the Dutch Delta; risks to food security; and mega-crises and the Internet. This comprehensive text will provide practitioners and academics with the results of an across-the-board research effort in the prospects, nature, characteristics, and the effects of mega-crises"--Provided by publisher.
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Deadly transfers and the global playground : transnational security threats in a disorderly world / Robert Mandel.

2024-05-15T15:42:30Z

by Mandel, Robert, 1949-
Call Number 327.17 21
Publication Date 1999
Summary This comprehensive study provides an integrated analysis of the global security environment and the consequent blossoming of ominous flows or "deadly tranfers". It includes the behaviour of rogue states, terrorist groups, transnational criminal organizations and deviant individuals.
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Communication in crisis and hostage negotiations [electronic resource] : practical communication techniques, strategems, and strategies for law enforcement, corrections, and emergency service personnel in managing critical incidents / by Arthur A. Slatkin.

2024-05-15T15:42:30Z

by Slatkin, Arthur A.
Call Number 363.232 23
Publication Date 2010
Summary This updated and expanded new edition emphasizesthe need for law enforcement and emergency service workers to handle critical incidents in a positive manner when encountering people in public crises. The book's focus is on the approaches, stratagems, difficult circumstances, and the ability to effectively advance the course of the negotiations in the best interests of all concerned. Active listening is presented in an enhanced form with several important objectives and innovations: (1) in addition to basic techniques, advanced techniques are taught to increase the range and variety of negotiat.
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Learning from the global financial crisis [electronic resource] : creatively, reliably, and sustainably / edited by Paul Shrivastava and Matt Statler.

2024-05-15T15:42:30Z

by Shrivastava, Paul.
Call Number 330.90511 23
Publication Date 2012
Summary This title is motivated by the simple hope that the cloud of the global financial crisis may yet have a silver lining - that political leaders, economists, and management scholars might seize this opportunity to reflect critically on the assumptions, practices, and infrastructures that have precipitated the crisis and to imagine and create new forms of organization that sustainably enhance the well-being of global stakeholders.
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Effective apology [electronic resource] : mending fences, building bridges, and restoring trust / John Kador.

2024-05-15T15:42:30Z

by Kador, John.
Call Number 659.2 22
Publication Date 2009
Summary From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. The news is flooded with stories of people apologizing. But we dont need more apologies, says author John Kadorwe need better ones. Too many people miss tapping into the transformative power of apology to restore strained relationships.
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Training Strategies for Crisis and Hostage Negotiations [electronic resource] : Scenario Writing and Creative Variations for Role Play.

2024-05-15T15:42:30Z

by Slatkin, Arthur A.
Call Number 363.23 22
Publication Date 2009
Summary Training Strategies for Crisis and Hostage Negotiations was written for trainers who are tasked with providing role play: scenario-driven training that is challenging, novel, interesting, varied, and motivating. A trainer may play a larger role as leader, expert, teacher, coordinator, planner, facilitator, resource manager/librarian, observer/evaluator, talent agent/developer, and as a liaison with local, regional, and national groups. Role play remains the principal resource as the most effective way to train negotiatorsboth novice and experiencedand scenarios can be written in any number o.
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A user's guide to the crisis of civilization and how to save it [electronic resource] / Nafeez Mosaddeq Ahmed.

2024-05-15T15:42:30Z

by Ahmed, Nafeez Mosaddeq.
Call Number 363.09051 22
Publication Date 2010
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Business continuity & disaster recovery for IT professionals [electronic resource] / Susan Snedaker.

2024-05-15T15:42:30Z

by Snedaker, Susan.
Call Number 658.478 22
Publication Date 2007
Summary "Powerful Earthquake Triggers Tsunami in Pacific. Hurricane Katrina Makes Landfall in the Gulf Coast. Avalanche Buries Highway in Denver. Tornado Touches Down in Georgia. These headlines not only have caught the attention of people around the world, they have had a significant effect on IT professionals as well." "As technology continues to become more integral to corporate operations at every level of the organization, the job of IT has expanded to become almost all-encompassing. These days, it's difficult to find corners of a company that technology does not touch. As a result, the need to plan for potential disruptions to technology services has increased exponentially." "Business Continuity Planning (BCP) and Disaster Recovery Planning (ORP) are emerging as the 'next big thing' in corporate IT circles. With distributed networks, increasing demands for confidentiality, integrity and availability of data, and the widespread risks to the security of personal, confidential and sensitive data, no organization can afford to ignore the need for disaster planning." "The British Standards Institute is releasing a new standard for BCP this year, the Disaster Recovery Institute has developed a certification for DRP/BCP professionals in conjunction with the British Standards Institute, trade shows are popping up on this topic and the news is filled with companies facing disasters from all sides."--Jacket.
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