Search Results for management - Narrowed by: Hospitality and Tourism

Four Star Ecotourism: A Case Study of Aquila Eco Lodges [electronic resource]

2024-05-14T15:42:01Z

by ClickView (Firm)
Call Number XX(302872.1)
Summary This program looks at Aquila and ecotourism in the Grampians; building design; power and water; waste management; and managing for sustainability.
Format: Other
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Careers in Hospitality: Service and Adventure [electronic resource]

2024-05-14T15:42:01Z

by ClickView (Firm)
Call Number XX(302880.1)
Summary Discover the rewarding career opportunities of the hospitality industry. Get the inside scoop about jobs in hotel management and restaurants through engaging interviews with experts. Learn about the educational, personal and professional requirements of this field as well as why kindness and goodwill are essential for success.
Format: Other
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Playing Above the Line [electronic resource]

2024-05-14T15:42:01Z

by ClickView (Firm)
Call Number XX(302398.1)
Summary This video follows a group from Pavlov's restaurant as they come to terms with how they have contributed to hospitalisation of a customer. They are forced by the local news reporter to view how they have dealt with the problem. They review what has caused them to fail to act. This is about taking responsibility, for both management and staff.
Format: Other
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Managing Conflict in Hospitality [electronic resource]

2024-05-14T15:42:01Z

by ClickView (Firm)
Call Number XX(302841.1)
Summary Dissatisfied customers, miscommunication between staff, alcohol affected patrons, personality clashes: conflict is a daily part of working in hospitality. This is why it is so important that we all have finely tuned conflict management skills. This programme will equip hospitality workers with the skills and knowledge they need to handle all forms of conflict with openness, honesty and empathy. We find out how to identify potential causes of conflict and act before the situation escalates. We also discover situational techniques to resolve conflict and learn the importance of follow-up such as incident reports and action plans.
Format: Other
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Food Planning for Special Occasions [electronic resource]

2024-05-14T15:42:01Z

by ClickView (Firm)
Call Number XX(302784.1)
Summary From creation to execution and everything in between, planning and catering for any special occasion involves a number of ingredients. This fast-paced, entertaining program takes viewers behind the scenes at large-scale catering events, as chefs and organisers from Peter Rowland Catering and G'day Chef Catering offer advice on menu planning, kitchen workflows, time management and performing on the day. Food Technology learners in lower and middle secondary will be exposed to a vibrant, hands-on industry, where a passion for food can lead to an exciting career path.
Format: Other
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Five Star Hospitality [electronic resource]

2024-05-14T15:42:01Z

by ClickView (Firm)
Call Number XX(302829.1)
Summary In this comprehensive examination of what it takes to provide world class service, we visit SkyCity Darwin - a five star international hotel - and discover valuable lessons from the hotel's experienced leadership and management team. In it, we learn how five star service starts at the point of first contact, with open body language, active engagement, and effective handling of complaints. We see how empowering staff with responsibility, and celebrating their achievements leads to service excellence. Finally we go behind the scenes into the kitchen to witness how mastery comes from the passionate pursuit of innovation. This is an engaging look at modern workforce issues, including excellence, diversity and inclusive practices.
Format: Other
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Where the Bloody Hell Are You? An Introduction to Tourism in Australia [electronic resource]

2024-05-14T15:42:01Z

by ClickView (Firm)
Call Number XX(302951.1)
Summary Tourism is a major economic force in Australia. It generates immense economic benefits and significant employment for communities but it can also have a severe negative impact when environmental and social considerations are not carefully planned for. To ensure a balanced and healthy sustainability, rigorous planning, development and management needs to occur. This programme explores what those processes are and how they take account of many stakeholders. Featuring interviews with some of Australia's foremost tourism experts, this is an absorbing, richly illustrated and up-to-date examination of the issues vital to this powerful industry. It is ideal as a foundation programme for TAFE and tertiary students.
Format: Other
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The Resort Office [electronic resource]

2024-05-14T15:42:01Z

by ClickView (Firm)
Call Number XX(302798.1)
Summary The resort office is the hub of any resort. It is where hotel reservations are processed, rooming lists issued and transfers arranged. It is the focal point for hoteliers and other suppliers, such as excursion providers and venue owners - and of course, the working base for resort representatives. This film takes a look inside the resort office. Featuring a presenter and extensive interview grabs from Pete Constanti, CEO of Group Destination Management for one of Britain's premier travel and tourism companies, Thomas Cook, it covers the role of the resort office, the rooming list, excursions and complaints and emergencies. Students of travel and tourism will find the insights offered by this program fascinating - it is an ideal resource for anyone studying or training for a career in this growing industry.
Format: Other
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Rotorua: A Case Study in Sustainable Tourism [electronic resource]

2024-05-14T15:42:01Z

by ClickView (Firm)
Call Number XX(302860.1)
Summary Tourism is an important industry to many nations worldwide, and New Zealand is no exception. Rotorua on New Zealand's north island is the birthplace of tourism in that country, having hosted visitors to the city and surrounding area since the early 19th century. Geothermal features, Maori culture, the spa/health and wellbeing industry and the region's spectacular lakes and forests are the attractions that draw around four million visitors a year to Rotorua. But is the industry sustainable economically, socially and environmentally? A range of strategies and management practices are focused on this very question. This programme examines the Rotorua tourism industry and its economic, social and environmental impacts, and looks at what is being done, and what needs to be done, to ensure the industry remains sustainable for the long term. It features a range of local interviewees, including Oscar Nathan, General Manager of Rotorua Marketing and a range of operators, managers and owners of significant local tourism businesses, including YHA, Waimangu Volcanic Valley, Volcanic Air Safaris, The Buried Village, Mitai Maori Village, Te Puia Cultural Centre and River Rats Raft and Kayak. It is an essential resource for senior students of Geography and Tourism, and also provides a comprehensive case study of an industry for students of Economics, Social Studies and allied disciplines.
Format: Other
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