Search Results for management - Narrowed by: Interpersonal communication.

Not just talking [electronic resource] : conversational analysis, Harvey Sacks' gift to psychotherapy : a new model showing how the management of the therapeutic dialogue is vital for a sucessful outcome in psychotherapy / Jean Pain.

2024-05-14T18:09:58Z

by Pain, Jean.
Call Number 616.8914 22
Publication Date 2009
Format: Electronic Resources
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Interpersonal communication skills in the workplace [electronic resource] / Perry McIntosh, Richard Luecke, Jeffery H. Davis.

2024-05-14T18:09:58Z

by McIntosh, Perry.
Call Number 658.45 23
Publication Date 2008
Summary Effective communication is an important element of success for every organization, leader, manager, supervisor, and employee. Good communication skills are a prerequisite for advancement in most fields and are key to exercising influence both within and beyond the work group. This edition retains the subject matter strengths of the previous version and augments them with content that reflects new understandings of interpersonal communications, new communication technologies, and new organizational practices that include wider spans of management control, greater employee empowerment, geographi.
Format: Electronic Resources
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Holding the calm : the secret to resolving conflict and defusing tension / Hesha Abrams.

2024-05-14T18:09:58Z

by Abrams, Hesha, author.
Call Number 303.69 23ENG20220328
Publication Date 2022
Summary "In this book, readers will learn how to diffuse conflict by tapping into tools that will help them identify personalized solutions for every problem. Conflict can be destructive. Thousands of years of history have shown that human beings have always struggled to resolve disputes calmly and nonviolently. Now our society has less respect for its institutions and authority figures than ever because most people don't know how to lead out of a conflict stalemate. But, says Hesha Abrams, it doesn't have to be this way. Holding the Calm is the ultimate guide to help mediators of all kinds develop workable, immediate conflict management skills to approach workplace issues, lawsuits, marriage disputes, and everyday arguments. It is chock full of tools and techniques designed to facilitate civilized discussions involving drastically opposing viewpoints. The book's short chapters are written in an easy, accessible format to impart rich skills, anecdotes, and lessons that will arm leaders with the best approaches to conflict. This book teaches readers how to pick the right solution for the right situation-like when to turn lemons into lemonade and when to reach for the tequila and salt. Reading group discussion guide available in book"--
Format: Electronic Resources
http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=3097679

Managing conflict at work / Jim Murphy.

2024-05-14T18:09:58Z

by Murphy, Jim, 1944-
Call Number 658.4053 MUR
Publication Date 1994
Format: Books

Assertiveness at work : a practical guide to handling awkward situations / by Ken Back and Kate Back.

2024-05-14T18:09:58Z

by Back, Ken.
Call Number 158.26 BAC
Publication Date 1999
Format: Books

The four conversations [electronic resource] : daily communication that gets results / Jeffrey Ford and Laurie Ford.

2024-05-14T18:09:58Z

by Ford, Jeffrey (Jeffrey D.)
Call Number 658.45 22
Publication Date 2009
Summary Annotation This book shows managers and employees how to use the right conversation at the right time, plan and start each conversation well, and finish each conversation effectively.
Format: Electronic Resources
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My way or the highway : the micromanagement survival guide / Harry E. Chambers.

2024-05-14T18:09:58Z

by Chambers, Harry (Harry E.)
Call Number 658.4 22
Publication Date 2004
Summary Shows that micromanagement can be objectively identified and successfully resisted both by those who inflict it and by those who are its victims. This book describes five defining traits of micromanagers including: placing their own self interest above everything else; controlling and manipulating time; and requiring elaborate approval processes.
Format: Electronic Resources
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Conflict resolution techniques [digital videorecording]

2024-05-14T18:09:58Z

Call Number TR DVD 658.3145 CON
Publication Date 2002
Summary Youth (and adults) face interpersonal conflicts on a regular basis; it's a part of our human existence. The resolution steps captured in this presentation are easy to apply to most school/work/ family situations.
Format: Other

How to get your message across : a practical guide to power communication / David Lewis.

2024-05-14T18:09:58Z

by Lewis, David, 1942-
Call Number 658.45 LEW
Publication Date 1996
Format: Books

A survival guide for working with bad bosses : dealing with bullies, idiots, back-stabbers, and other managers from hell / Gini Graham Scott.

2024-05-14T18:09:58Z

by Scott, Gini Graham.
Call Number 650.13 22
Publication Date 2006
Summary The sad fact is that the majority of people in the workforce have a less than perfect relationship with their supervisor and many of them consider themselves to be working for "a bad boss". But what can they do about it, short of leaving their job? "A Survival Guide for Working with Bad Bosses" gives readers all the guidance they so desperately need not just to survive, but thrive while reporting to someone incompetent, mean, unethical, or even worse.
Format: Electronic Resources
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Managing Risk in Communication Encounters [electronic resource] : Strategies for the Workplace.

2024-05-14T18:09:58Z

by Waldron, Dr. Vincent R.
Call Number 650.13
Publication Date 2010
Summary This book focuses on the types of risky interactions that threaten identities, relationships, and sometimes careers, including voicing dissent, repairing broken relationships, managing privacy, responding to harassment, offering criticism, and communicating emotion. Each chapter is grounded in real-life organizational scenarios, includes recent research, applies a standard theoretical framework, and illustrates a full range of communicative tactics and discourse practices. Throughout the book, authors Vincent R. Waldron and Jeffrey W. Kassing provide examples to spur thinking, raise questions.
Format: Electronic Resources
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Human Relations : interpersonal job-oriented skills / Andrew J. DuBrin.

2024-05-14T18:09:58Z

by DuBrin, Andrew J., author.
Call Number 658.3 DUB
Publication Date 2015
Summary Focusing on todays work environment, the book takes a two-pronged approach that improves interpersonal skills by first presenting basic concepts and then by featuring a heavy component of skill development and self-assessment.
Format: Books

Asserting yourself at work [electronic resource] / Constance Zimmerman, Richard Luecke.

2024-05-14T18:09:58Z

by Zimmerman, Constance.
Call Number 158.2 22
Publication Date 2010
Summary Asserting Yourself at Work provides business professionals with the communication tools and psychological foundation they need to perform more assertively on the job. Designed for front-line managers, supervisors, team leaders, team members, employees, and life-long learners, this course promotes the use of direct, inclusive communication as a powerful tool for achieving targeted goals and building lasting relationships.
Format: Electronic Resources
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Best practice workplace negotiations [electronic resource] / Richard Luecke.

2024-05-14T18:09:58Z

by Luecke, Richard.
Call Number 658.4052 22
Publication Date 2010
Summary Best Practice Workplace Negotiations offers a systematic approach to developing negotiating skills. It serves as an introduction to current best practices in negotiation that can be applied across a broad range of business situations. This up-to-the-minute course covers win-win vs. win-lose negotiations; the BATNA concept (best alternative to a negotiated agreement-what every negotiator should have in his mind before entering into any negotiation); walk-away price, or reserve point; negotiation as a logical set of process steps-preparation, initial moves, application of tactics, and post-deal.
Format: Electronic Resources
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The first-time manager's guide to team building / Gary S. Topchik.

2024-05-14T18:09:58Z

by Topchik, Gary S.
Call Number 658.4022 22
Publication Date 2007
Summary "Designed for immediate use by both you and your team members, the book covers team-building essentials, including decision making, goals and standards, honest communication, clear roles and responsibilities, and celebrating success. In addition, management expert Gary S. Topchik offers helpful activities and assessments and explains the five essential qualities of a high-performing team, providing you with indispensable, down-to-earth advice."--Jacket.
Format: Electronic Resources
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