Search Results for management - Narrowed by: Management and Leadership

Management Essentials : Counselling [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302686.1)
Summary Almost all managers will face the issue of dealing with staff whose personal problems are affecting their work and they need the know-how and sensitivity to address such situations. This course introduces counselling techniques and active listening for managers. Chapter 1: Setting the Scene for Counselling. Includes setting the scene for counselling, setting up the meeting in advance, and how to provide a private, unhurried and confidential experience. Chapter 2: A Counselling Meeting. Learn how to encourage them to talk through their problems, the importance of not imposing solutions, and the need to set a review date. Chapter 3: Active Listening. The key elements covered include maintaining attention, the use of positive body language, how to use reflective listening techniques, and how to summarise.
Format: Other
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Management Essentials : Recruiting [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302700.1)
Summary A selection interview is a bit like detective work. Suspects must be eliminated until the right person is found. Making the right choice means knowing the budget was spent well, a valuable asset has been acquired and that colleagues will be motivated by the new team member. However, some get the costly decision wrong by making common mistakes. Chapter 1: Listening to the Candidate. When interviewing a candidate ensure you put them at ease and encourage them to talk. Chapter 2: Probing in Interviews. When probing in interviews make sure you keep control, and don't be afraid to ask the awkward questions.
Format: Other
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Management Styles Explained [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302562.1)
Summary Management styles are characteristic ways of making decisions and relating to subordinates. The predominant management styles are commonly defined as autocratic, persuasive, consultative, participative and laissez faire. While leaders often exhibit a preference for a particular style of management, it is argued the different styles of leadership should be employed dependent upon the culture of the business, the nature of the task, and the nature of the workforce. Effective management will ensure that the objectives of an organisation are met. This informative programme examines the five management styles, their characteristics, advantages and disadvantages and application to various management situations.
Format: Other
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Leadership and Management : Meetings [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304739.1)
Summary How to keep your meetings structured, efficient and to the point.
Format: Other
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Leadership and Management : Delegation [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304718.1)
Summary Training, coaching and setting a good example are key components of delegation. Learn more with this video.
Format: Other
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Leadership and Management : Inclusivity [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304721.1)
Summary Inclusivity is all about ensuring employees have the same opportunities and environment in which to excel.
Format: Other
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Leadership and Management : Listening [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304727.1)
Summary There are various levels of listening and understanding those will help you as a communicator.
Format: Other
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Leadership and Management : Coaching [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304737.1)
Summary Getting the best from people by recognising strengths and weaknesses and giving good, honest feedback.
Format: Other
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Leadership and Management : Stakeholder [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304753.1)
Summary A look at various types of stakeholders and how to manage them.
Format: Other
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Leadership Essentials : Crisis Management [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302613.1)
Summary The way we respond in emergencies can be the difference between a set-back and a crisis. This programme will help your delegates to put a plan in place for when things go wrong. Chapter 1: Act Swiftly. Act swiftly and take responsibility to stop a crisis escalating out of control. Chapter 2: Communicate Fully. Hiding information in a crisis usually makes it worse!
Format: Other
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Project Management for Teams [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302615.1)
Summary The inability to project manage often lets businesses down and makes the successful completion of challenges virtually impossible. In this excellent programme we examine the most effective project management techniques including top down flowcharting, emotional intelligence, dysfunctional patterns and the risk of a lack of planning and management. The most effective way to set out project goals are explained along with strategies to keep the process on track and finalised on time. This programme is an excellent resource for all members and managers of project teams.
Format: Other
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Management Essentials : Performance Reviews [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302699.1)
Summary Performance reviews help employees by clarifying: what they're doing well, what they're supposed to be doing and identifying the support they need. Sadly, performance reviews often go wrong because managers fail to prepare and don't know the facts. This course will teach managers how to run better performance reviews. Chapter 1: Preparing for a Review. When preparing for a review, check your facts and review the notes in advance. Chapter 2: Making a Performance Diagnosis. When making a performance diagnosis, listen to evidence and agree on a plan, and face up to problems. Chapter 3: Beyond the Review Meeting. At the conclusion of the review, ensure you agree plan of action and set a review date.
Format: Other
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Meeting Management Challenges 2 [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302554.1)
Summary Workplaces are fast-paced, challenging and diverse environments that can create conflict and misunderstanding. Successful resolution of problems with colleagues is a vital aspect of good management. This fly-on-the-wall style dramatisation takes viewers through ways to deal with: unreasonable demands placed upon them; individuals who aren't team players; speaking without thinking; and dealing with poor job performance. While an ideal solution isn't always possible, when handled in the right way, they can be negotiated. A perfect resource for managers, staff and anyone interested improving communication skills in the workplace.
Format: Other
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Meeting Management Challenges 1 [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302555.1)
Summary Every workplace, no matter how successful, has to deal with difficult situations. But what are the most effective ways of responding to employee issues? This presenter-led programme guides audiences through a range of dramatic scenarios, which include personal interviews with the key characters, who describe their thoughts and feelings as the story unfolds. The issues explored are: posting inappropriate information on social media websites, breaches in confidentiality, mistakes being covered up, downturns in performance and workplace bullying. This is an ideal resource for any business or manager wanting greater insight into their employees and the various strategies for dealing with difficult situations.
Format: Other
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Management Essentials : Managing Discipline [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302697.1)
Summary This course will help managers deal with discipline and manage problem behaviour. Chapter 1: Discipline - Check the Facts. Before administering discipline, check the facts on standards, check the facts on performance, and agree on gap. Chapter 2: Solutions to Discipline Issues. To solve discipline issues you need to focus on facts, look to the future, agree a target and fix a review date. Chapter 3: The Reasons behind Discipline Issues. If you seek to uncover the underlying issues be sure to listen, ask open questions, and don't jump to conclusions. Chapter 4: Managing Problem Behaviour. Following a green, amber and red signal system helps to manage problem behaviours. Green accounts for positive and helpful behaviour; amber represents behaviour that develops negativity; and red recognises behaviour that damages clients, company and colleagues.
Format: Other
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Management Essentials : Difficult Conversations [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302701.1)
Summary Informing employees that their work is not good enough, that they can't have the pay rise they asked for, or that they have been denied promotion are all situations that managers dread. Dealing with difficult conversations with rejected and dejected employees is a leadership skill. Chapter 1: Preparing to Give Bad News. When giving bad news, prepare the facts, anticipate emotions, and write the first paragraph. Chapter 2: A Bad News Meeting - Listening. When giving bad news, listen. Emotional? Ride the storm. Clam Up? Prod. Argue? Stand your ground. Chapter 3: A Bad News Meeting - Limit the Damage. When giving bad news, you can limit the damage by putting the news in perspective, discussing how it will be announced, and talking about future opportunities. Chapter 4: The Reasons behind Discipline Issues. If you seek to uncover the underlying issues be sure to listen, ask open questions, and don't jump to conclusions.
Format: Other
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Leadership and Management : Future Focus [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304725.1)
Summary Businesses forecasting or having a 'future focus' is essential...learn the basics in this short sketch.
Format: Other
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Leadership and Management : Managing Change [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304736.1)
Summary There are plenty of things to consider when managing change in your organisation. Here's a guide that will help.
Format: Other
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Leadership and Management : Managing Processes [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304740.1)
Summary Good processes run like efficient, well oiled machines. We take a look at how to input into and manage processes.
Format: Other
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Leadership and Management : Leadership Styles [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304742.1)
Summary Our engaging film looks at various leadership styles to help you understand and develop your own.
Format: Other
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Leadership and Management : Project Lifecycle [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304756.1)
Summary We examine the five phases of project management - Initiation, planning, execution, monitoring/control and completion.
Format: Other
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Leadership and Management : Decision Making [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304717.1)
Summary Using facts not opinions, supporting claims and looking at all angles are all part of the decision making process and getting the best from people by empowering them.
Format: Other
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Leadership and Management : Constructive Feedback [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304729.1)
Summary Negative feedback can be tricky but it can also be constructive. Be direct, be honest, use specific examples and you'll nail it.
Format: Other
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Leadership and Management : Business Rhythm [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304735.1)
Summary The video looks at the planning cycle, helping you anticipate highs and lows in the rhythm of your business and prioritise tasks.
Format: Other
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Leadership and Management : Managing Conflict [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304738.1)
Summary Most of us don't like conflict but conflict does arise in any business. Here's a guide to managing that conflict when you need to.
Format: Other
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Leadership and Management : Organisational Culture [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304744.1)
Summary Standards, values, attitudes and beliefs are all part of a company culture, something that needs to be understood by any manager or team leader.
Format: Other
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Leadership and Management : Organisational Strategy [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304749.1)
Summary An organisation's strategy looks at the 'bigger picture' ensuring all departments in the business are aligned to a common vision, purpose and goal.
Format: Other
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Leadership and Management : Data Analysis [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304714.1)
Summary Using data to analyse risks, investment, projections and back up business cases is vital. Here's what you need to know.
Format: Other
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Leadership and Management : Difficult Conversations [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304715.1)
Summary We've all had them and they're always tough. But they're healthy too. Here are some tips to approaching difficult conversations.
Format: Other
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Leadership and Management : Risk Management [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304754.1)
Summary Risks should be anticipated, ranked in terms of likelihood and mitigated where possible. Some helpful tips on risk management and contingency planning.
Format: Other
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Leadership and Management : Performance Management [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304759.1)
Summary As a manager you should be aware of your targets and how performance will be evaluated and measured. This film will help you understand the key principles to be aware of.
Format: Other
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Management Styles: Authoritarian and Delegative [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302545.1)
Summary Management styles can be broadly categorised into four types. In this program, we examine two styles - authoritarian and delegative. As two recruitment companies meet for their annual 10-pin bowling showdown, the characteristics of each management style are examined. This program is an ideal stimulus for thought and discussion about the benefits, disadvantages and implications of adopting different approaches to management in relation to the diversity of people and staff encountered in any workplace.
Format: Other
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Management Styles: Paternalistic and Collaborative [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302561.1)
Summary Management styles can be broadly categorised into four types. In this program, we examine two types - paternalistic and collaborative. Observed through the eyes of a waiter, as two groups of employees and their managers arrive for their regular Friday business lunch, the characteristics, benefits and disadvantages of each style are examined. The programme provides a springboard for further discussion regarding management styles in relation to the diversity of staff found in any workplace.
Format: Other
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Management Essentials : Developing Your Team [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302694.1)
Summary Understanding the importance of coaching and then learning how to coach is an essential part of managers' job. With the right teaching, managers can improve peoples' performance and motivation. Coaching is an invaluable tool for helping individuals and the business develop together. Chapter 1: Preparing to Coach. Preparing to coach requires you to agree on the topic and to identify the goals. Chapter 2: Coaching Goals. The ultimate goal of coaching is to promote discovery, listen actively and set parameters. Chapter 3: Coaching Tips. Tips for effective coaching are covered in this chapter, including authorising and empowering, and how to recap. Chapter 4: Setting SMART Targets. Discover how to ensure your SMART targets are specific, measurable, agreed upon, realistic, and timed.
Format: Other
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Management Essentials : Being a Leader [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302685.1)
Summary Managers don't necessarily need a powerful magnetic personality to effectively lead their people. What's more important is an awareness of how leadership depends on an ability to motivate people. Chapter 1: Valuing Their Job. Learn how to give them confidence in the value of their job, put their job in context, give positive examples, and how to focus on the importance of their job. Chapter 2: Valuing the Individual. Give them confidence in their value as individuals, mention the challenges, and praise them. Chapter 3: Valuing the Team. Discover the importance of giving them confidence in their value as a team, how to feel, think and work like a team. Chapter 4: Making Decisions. Discover the key aspects in making decisions such as consulting, identifying who will be affected, checking the facts with them, getting their opinions, making the decisions, communicating it, and following up.
Format: Other
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Management Essentials : Dealing with Absenteeism [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302687.1)
Summary Absenteeism costs organisations billions in revenue every year. But when someone calls in sick, it doesn't necessarily mean that they're unwell. Managers can deal with this sensitive subject area in three simple stages. Chapter 1: Recognising Absenteeism. Learn how to acknowledge the problem, look out for signs and patters, how to keep records so you have the facts, and how to tackle absence as soon as possible. Chapter 2: Reasons for Absenteeism. The best approach to finding out the reasons behind absenteeism is to do it face to face, but don't forget to prepare your emotions and the facts, then ask what is wrong and probe. Chapter 3: Solutions to Absenteeism. Steps to solving issues of absenteeism include getting them to take responsibility, but be prepared to be flexible, agree a plan of action, and learn how to monitor.
Format: Other
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Management Essentials : Motivating Your Team [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302695.1)
Summary If you are able to empower your staff by increasing levels of communication and sharing more information, you can improve the motivation and productivity of those working for you. This means listening, keeping people informed, knowing how to measure performance and offering praise and encouragement. Chapter 1: Motivating through Information. Motivate your staff simply by telling them how their job fits in and why it matters. Chapter 2: Motivating through Feedback. Another way to motivate staff is through a process of agreeing on targets and enabling them to measure their own performance. Chapter 3: Motivating through Praise. Discover the effective motivation strategies of praising exceptional achievements and simply talking about your staff. Chapter 4: Active Listening. The key elements covered include maintaining attention, the use of positive body language, how to use reflective listening techniques, and how to summarise.
Format: Other
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Management Essentials : Praise and Criticism [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302698.1)
Summary Everyone needs praise and critical feedback, and when given the right way, it can help motivate individuals and teams. But it's a fine balance that all managers need to get right. This course will show managers how and when to deliver effective praise and criticism. Chapter 1: Sharing Praise. When sharing praise, make sure you are specific, talk about it, ensure there is no "sting in the tail", put it on record, make it public, and always be on the lookout for opportunities for praise! Chapter 2: Giving Criticism. If you need to give criticism, ensure it is done quickly, face to face and in private. Also make sure you agree on the facts, ask and listen, make sure you criticise the action, explain why it matters, agree a remedy and always end on a compliment.
Format: Other
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Leadership and Management : Implementing Operational Plans [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304723.1)
Summary We explore the planning of projects, resources and schedules in this short sketch.
Format: Other
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Leadership and Management : More Formal Meetings [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304741.1)
Summary More formal meetings take more preparation. Here are some best practice tips on how to approach them.
Format: Other
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Leadership and Management : Sharing Best Practice [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304751.1)
Summary A film that looks at the importance of sharing 'best' not 'standard' practice and how organisations and teams can benefit.
Format: Other
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Leadership and Management : Awareness of Self [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304710.1)
Summary From 360 degree feedback to becoming an active listener, we look at some hacks to help you become more self aware.
Format: Other
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Leadership and Management : Reward and Recognition [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304752.1)
Summary Motivating teams and team members is vital. Some helpful tips on how to recognise achievement and give meaningful feedback.
Format: Other
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Leadership and Management : High Performing Teams [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304726.1)
Summary Teams perform well when team leaders create the right environment for them to do so. Here are some pointers on how to build teams that flourish.
Format: Other
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Leadership and Management : Management of Self [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304732.1)
Summary From your personal time management to the scheduling of regular team briefings, we take a look at various ways to improve what you do in the little time you have.
Format: Other
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Leadership and Management : Motivation and Morale [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304745.1)
Summary As a manager building morale and keeping people motivated is absolutely essential. It's all about a collective sense of belonging. Simple when you know how.
Format: Other
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Leadership and Management : Cross Team Working [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304712.1)
Summary Cross team working can have real benefits in terms of bringing new ideas to the table. Find out how to set your aims and roles and get the best from cross team working.
Format: Other
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Leadership and Management : Types of Team [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304755.1)
Summary There are various models when setting up teams. Here's a guide to some of them that you'll find useful as you set up your own.
Format: Other
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Leadership and Management : Supplier Relationship Management [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304761.1)
Summary Building relationships and trust with suppliers is often undervalued. This video takes a look at just why relationship management is so important.
Format: Other
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Ethics and Social Responsibility in Management [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302574.1)
Summary An increasing trend in businesses today is to prove to stakeholders it operates as a good corporate citizen. In order to achieve this, businesses are developing key policies and practices centring around business ethics and socially responsible management. This programme explores the practical ways Toyota and Energy Australia are integrating business ethics and social responsibility into all aspects of its operations. In addition it examines the structure and purpose of the Corporate Responsibility Index (CRI) as a means of benchmarking corporate responsibility in Australia.
Format: Other
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Management Essentials : One-to-One Training [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302696.1)
Summary This course aims to introduce the techniques of one-to-one training. It explains how important it is for managers and team leaders to have the skills to teach people in their care. Chapter 1: Training with Context. Improve your staff training by showing the learner how their job fits into the bigger. Chapter 2: Training Bit-By-Bit. Training can be made easier by making a list of the learning points and going through them one at a time. Chapter 3: Learning through Practise. Learning can be improved by creating a 'safe' practice environment for the learner and allowing them practise as often as they need to.
Format: Other
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Management Roles: Planning, Organising, Leading, Controlling [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302563.1)
Summary Management is one of the most widely-discussed and critical issues in business. Understanding what a manager does and how they achieve success is the focus of this engaging, information-rich programme for senior secondary audiences. Experts unravel the different tasks of management - planning, leading, organising and controlling - and the challenges they face in the various departments of large-scale organisations. What are the most effective strategies when faced with resource allocation or staffing issues or measuring performance? The diverse nature of management is examined in the wider context of globalisation and technological innovation, offering viewers a valuable insight into the day-to-day lives of managers.
Format: Other
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Project Management: Leading a Project Team [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302532.1)
Summary Not everyone who has to manage a project knows how to do it well. Bad management skills can be a costly drain on time and money, causing frustration and stress for everyone concerned. This program provides a complete solution to these issues, exploring the techniques for project leaders to better manage their team, and so meet the project's objectives. Meet the manager who is organising an office move and has made some common mistakes. She has failed to define the objectives of the project properly, her team's responsibilities are not agreed and the project is in danger of failing. Once she is shown the right way to do things, she learns the key stages of successful project management. Suitable for anyone running a project, whatever its size, this highly watchable programme focuses on project teams, as well as project mechanics, and offers clearly illustrated techniques to put into practice. It is a comprehensive pack, suitable for formal training and individual self-study. Featuring Dawn French, Jaye Griffiths, Julian Kerridge, Jeremy Swift and the voice of Tony Hawks.
Format: Other
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Leadership and Management : Sales and Marketing Plans [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304757.1)
Summary A detailed look at all things to consider when making sales and marketing plans.
Format: Other
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Leadership and Management : Functions of a Leader [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304722.1)
Summary Functions of a leader such as planning, briefing, controlling and informing are all explored in this brief video.
Format: Other
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Leadership and Management : Multiple and Remote Teams [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304743.1)
Summary Strong management of remote teams has never been more vital. Here's how to keep your teams focused with a shared purpose.
Format: Other
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Leadership and Management : Organisational Values and Ethics [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304747.1)
Summary It's important to have a robust set of organisational values and clear ethical values...here's why.
Format: Other
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Leadership and Management : Operational/Departmental Manager Attributes [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304748.1)
Summary This film examines the key attributes needed to be a strong manager and leader of teams.
Format: Other
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Leadership and Management : Stages of Team Development [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304760.1)
Summary Understanding how teams evolve and the key stages involved in team development will help you create high performing teams.
Format: Other
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Leadership and Management : Operational Management: Approaches and Models [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304746.1)
Summary We take a look at four well established theories including Lean and 6 Sigma.
Format: Other
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Leadership and Management : Business Development and Continuous Improvement [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304711.1)
Summary We look at SWOT analyses and how they can be used to aid continuous improvement.
Format: Other
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Leadership and Management : Introduction to Business Improvement Techniques [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304728.1)
Summary Our intro to BIT will help you in offering the highest possible quality at the lowest possible cost. It's all about being LEAN. Find out why.
Format: Other
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Operations Management: A Case Study of a Hotel [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302548.1)
Summary Service providers are essential in our economy. Where would we be without hospitals, cleaning companies, accounting firms and hairdressers? But it can be difficult to apply concepts of operations management to these businesses. Focusing on the operational processes, this programme takes you behind the scenes, learning about the four strategic areas of operations; facilities, materials, quality and technology, applying them to a service provider and showing how various strategies can be used to improve business performance. A great insight into the unique aspects of services marketing.
Format: Other
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Change Management in Large Organisations: Smoking Laws - A Case Study [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302586.1)
Summary Large organisations only survive in today's highly competitive environment if they have the ability to effectively deal with change. External changes such as changes to the smoking laws in several states have forced change upon hotels and other venues. This programme looks at how Club Med and other hospitality establishments effectively managed this change process in response to the new legislation.
Format: Other
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The John Cleese Files: The Hidden Mind, Creativity in Management, The Importance of Mistakes [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302540.1)
Summary "The hidden mind: Hare brain, tortoise mind. In this lecture John Cleese challenges the basis of the decision-making processes prevalent in most of today's organisations. Cleese proposes that there is a pressing need to harness the power of unconscious thinking. Allow the 'tortoise mind' to overtake the 'hare brain' and more fresh and unusual ideas will be the result. Creativity in management: Open and closed modes of thinking. In this lecture-style presentation, John Cleese talks about how leaders can induce an open mode in their team members and establish confidence in them to accept that there is a succession of learning steps on the road to total quality. The importance of mistakes: Adventures of Gordon the guided missile Cleese tackles the thought-provoking idea that mistakes are a crucial part of the creative process. He shows that each mistake is a valuable lesson leading people towards the correct solution. He suggests that the fear of taking risks and making mistakes can stifle individual and group creativity and kill innovation."
Format: Other
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Leadership Essentials : Ethics [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302612.1)
Summary This programme is about putting ethics into practice. Chapter 1: The Only Way Is Ethics. Being ethical is about doing the right thing every day. Chapter 2: How You Behave Matters. Leaders who live by their code of ethics and demonstrate this behaviour daily are more likely to win the respect of their teams and encourage others to adopt the same behaviour.
Format: Other
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Recipe for Change [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302628.1)
Summary TV chef Rick Stein's Seafood Restaurant has grown considerably in the last few years. Rick and his colleagues identify the factors that that have helped them implement change successfully. These are universal messages that can be helpful to any manager. Managing change is a key management skill. It requires emotional intelligence - including recognising the pressure that the process can put you under. Rick Stein's hospitality business has evolved in recent years following a period of rapid growth. A great amount of time and effort has been invested in to change projects with some important experiences gained along the way.
Format: Other
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Leadership Essentials : Team Development [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302610.1)
Summary This programme identifies the key stages of team development to help your group improve their own team skills and help leaders develop strong, confident teams that need little direction to perform well. Chapter 1: Forming and Storming. Newly formed teams are often anxious; take a strong leadership role by giving direction and outlining expectations. If conflicts arise, give individuals and the team the support they need to get through it. Chapter 2: Norming and Performing. Start taking a step back to help the team take responsibility. Give them space to make decisions for themselves and recognise their contributions.
Format: Other
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Learning à la Carte : Outstanding Leadership [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302441.1)
Summary Ann Sherry has broad leadership experience in both private and public sectors. In this programme she debunks some common myths about leadership and leadership styles. She discusses the qualities of good leaders and strategies for developing these qualities in staff. Her reflections reveal that textbook concepts can be misleading and the pathway to success often lies in knowing your organisation and staying true to your passion.
Format: Other
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Learning à la Carte : Corporate Social Responsibility [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302830.1)
Summary In this timely programme, Ann Sherry, recipient of the Australian Centenary Medal for work in providing banking services to disadvantaged communities, discusses the wider benefits of corporate social responsibility and how to incorporate social responsibility in your organisation. Key Training Points: - Understanding resistance - Finding solutions - Benefits - Associated pitfalls - The process to implement.
Format: Other
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Cutting Edge Communication : Giving Managers Feedback [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302636.1)
Summary Three-sixty degree feedback is very important in the workplace. Marcus offers Carol the unique opportunity to give some feedback to Serena and himself. Carol enjoys being direct and damming, and Serena is taken aback. Marcus invites the team to give feedback to Carol in a group. She presumes her team loves her and will be glowing, but everyone except Casey has some critical feedback about Carol's leadership and communication style.
Format: Other
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Corporate Social Responsibility : CSR and Stakeholders [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(303620.1)
Summary With Marks & Spencer providing an invaluable case study of how corporate social responsibility is applied in a real, multi-national context, this video explores the sometimes complex relationship between stakeholders and CSR. Students will gain insight into how CSR can have a positive impact on the opinions and experiences of staff, employees and shareholders, and the tensions that can arise when stakeholder interests and CSR operations don't align.
Format: Other
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Cutting Edge Communication : Building Relationships [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302589.1)
Summary For a team to work effectively together there must be relationships built of trust, understanding and mutual respect. Marcus sets up a speed socializing exercise to give staff an insight into building long lasting relationships. Steve is chosen as the relationship expert to comment on the relationship' skill level of the group as they undertake role-plays. Tammy and Sanjay's awkward interaction escalates when Steve refers to him as a narcissist. Tammy feels angry with the whole group and has an outburst in Chinese.
Format: Other
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Recipe for Success [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302630.1)
Summary Managing people is often the hardest part of a manager's job. This engaging programme is an ideal introduction to a management development programme for new managers. Using a stimulating case study, it provides an effective role model for how to lead and motivate a team successfully. It shows how TV chef Rick Stein opened his seafood restaurant with a passion to cook fish but as the business has grown, Rick has had to develop his skills as a manager. In the programme you will see how Rick and his managers get the best out of their team. The programme highlights five key management principles: lead by example, set standards, communicate, delegate, and support and develop. Whilst these management principles may be universal, their application is not. The CDROM workbook that is included with the programme will help you to explore the key ideas in the programme and how you can best apply them to your own circumstances.
Format: Other
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Justice and Social Responsibility [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(301567.1)
Summary The term social justice and responsibility is said to be a "Utopian" concept and impossible to achieve. Does this mean that the individuals in society should not try to achieve it? If Australia sought to bridge the gap between the have and the have nots, then Australian society would enjoy a more cohesive and productive society. A characteristic of an advanced society is one in which all people are afforded the same access to the legal system and equality. A socially just society is one that is effective and caring. This programme features interviews with Tim Costello and Julian Burnside, as well as Christine King from Reconciliation Australia and Karam Abduladeem, a former refugee held in mandatory detention.
Format: Other
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The Unorganised Manager : Damnation [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302538.1)
Summary In this programme, a hard-working manager is so disorganised that he unwittingly makes the lives of his family and colleagues a misery. His lack of organisation leads to an early heart attack and a confrontation with St Peter. By being given a second chance on Earth, he is able to learn the principles of time management in a way that viewers, many of whom will have been unaware of their own shortcomings, can easily relate to. Ideal for incorporating into time management and delegation courses at junior management level, this engaging and humorous plot uses memorable, wrong-way, right-way scenarios to help managers learn the practical skills of effective time management. Featuring John Cleese, Nigel Lindsay and Beatie Edney.
Format: Other
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Corporate Social Responsibility : Carroll's CSR Pyramid [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(303622.1)
Summary Carroll's Corporate Social Responsibility Pyramid has long been used as the framework through which to think about a business' economic, social and environmental responsibilities. In this comprehensive video, students will be guided through the four layers of Carroll's Pyramid, introduced to its strengths, and shown the ambiguities and omissions that limit its usage.
Format: Other
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Leadership Essentials : Team Decision Making [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302611.1)
Summary This programme aims to help attendees to appreciate and use the team's knowledge in the decision making process. Chapter 1: Avoid the Ego Barrier It's easy to let our egos take over when we think we know best. Removing this obstacle will help your team share their ideas. Chapter 2: One Question Several Possible Answers. Team decision-making needs to start with a sharply focussed question. Otherwise, how do you know what you're deciding? Chapter 3: Imagine Future Best and Worst Case Outcomes. Imagine the worst and best case scenarios when looking at alternatives and weighing up options.
Format: Other
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Cutting Edge Communication : Supervising Effectively [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302429.1)
Summary The supervision of staff by managers can be one of the most difficult tasks that they are required to perform. It is essential therefore that the techniques and strategies that they use are effective for the circumstances. Supervision mistakes are being made - Marcus is vague, Carol bullies and gives poor feedback and Serena makes the fatal mistake of starting an inappropriate discussion with Carol because she is attracted to a client. Effective supervision skills are shown and include using goals to achieve results and measuring the success, listening and supporting staff, acknowledging good work and focusing on building skills.
Format: Other
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Manager and Friend: The Right Balance [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302560.1)
Summary Workplaces can be very social places. How do you maintain effective working relationships with friends, especially if one person manages another? It can be difficult, but it has to be done to ensure harmonious relations contribute to productivity. A cold, sterile environment is not good. Nor is friction between staff members. Overall performance improves where effective relationships exist. Managers have to exercise care with their relationships, as there is a fine balance between too much and too little.
Format: Other
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Leadership Essentials : Practical Leadership [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302614.1)
Summary This programme covers four key principles for leaders at any level and helps to demonstrate that when it is done best, leadership is an activity not a position. Chapter 1: Have a Clear Vision. A clear vision can carry a team from the beginning stages of a project, all the way to the end. Chapter 2: Show You Believe. Show your team how to get the job done by getting involved yourself, even with the unpopular jobs. Leadership is an activity, not a position. Chapter 3: Show Them How It's Done. When a leader believes in his team, morale of the whole group remains high; a happy team is likely to give better results. Chapter 4: Deal with Problems. Part of being a leader is taking responsibility when things go wrong; and giving credit to others when they go right.
Format: Other
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The Unorganised Manager : Salvation [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302537.1)
Summary Part 2 continues the story of the unfortunate manager who has now returned to Earth full of enthusiasm - but his inability to establish priorities and to delegate effectively lands him back in front of St Peter again. The program shows why managers should consider the actual purpose of their jobs, and not the function. They must learn how to schedule time for active tasks, while leaving time for reactive tasks. By delegating and retaining responsibility, they will make more effective use of their own time and that of their team, and contribute to everyone's motivation and morale. Ideal for incorporating into time management and delegation courses at junior management level, this engaging and humorous plot uses memorable, wrong-way, right-way scenarios to help managers learn the practical skills of effective time management. Featuring John Cleese, Nigel Lindsay and Beatie Edney.
Format: Other
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Cutting Edge Communication : Embracing New Ideas [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302466.1)
Summary New ideas keep a business developing and growing, but all ideas need to be approached with creative suggestions and enthusiasm. In this episode Marcus invites everyone to suggest innovations to enhance productivity and improve the culture. Junko and Alex compete and tension escalates when accusations are made about stealing ideas. Marcus and Michael present new ideas to the group that are received with varying degrees of success. Carol emphasizes that ideas should be shared. Michael's innovation of micro bags is put into practice.
Format: Other
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Leadership Essentials : Emotional Intelligence [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302607.1)
Summary Emotional Intelligence is the ability to identify and manage your own emotions and the emotions of others. This programme will help people in leadership positions to learn the importance of emotional intelligence in their role. Chapter 1: Self Awareness. Most leaders assume they are self-aware, but it's surprising how often we can let our emotions impact on other people. Chapter 2: Self Regulation. Taking the time to understand yourself and learning to control the impact of your emotional responses will improve your relationships with those around you. Remember, as a leader, you set the standard for your team. If you lash out, so will they. Chapter 3: Empathy. Leaders who can listen and take on board the feelings of others are naturally better at leading their teams. If you can put yourself in someone else's shoes you're far more likely to get to the bottom of problems and find solutions.
Format: Other
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Leadership Essentials : Everyday Learning [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302608.1)
Summary This programme aims to help attendees to reflect on how they learn at work and to make plans to increase the opportunities for everyday learning: - Through formal means, including classroom courses, e-learning and courses with colleges and universities. - By observing and interacting with the people with whom they work. - By reflecting on their experiences on-the job, both the successes have had and the difficulties that they have encountered. Chapter 1: Make Formal Learning Work. Formal courses are only one part of an effective learning mix. Make them work by combining them with on the job training and peer-to-peer learning. Chapter 2: Everyone's a Teacher and Everyone's a Learner. Encourage your team to share their knowledge. Chapter 3: Learn from Every Success and Difficulty. Debriefs are an essential part of any project. Without them, lessons aren't learnt and mistakes are likely to happen again.
Format: Other
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Leadership Essentials : Change [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302606.1)
Summary Change is healthy and, for any organisation with its sights set on the future, it is essential for growth and success. But despite this, there is often a great deal of resistance to change, invariably because people are fearful of the uncertainty and stress that will follow in its wake. Overcoming these problems by managing change is an important skill for any company. Chapter 1: Own the Change. Own change by being fully committed and believing in its benefits. If you're only 50% committed you can expect much less from everyone else. Chapter 2: Champions. Champions are people who can help you manage change smoothly. Once they're on-board, they'll do everything they can to help you. Chapter 3: Resisters. Resisters reject the initial concept of change; not out of ignorance, but usually out of fear of the unknown. Chapter 4: Gatekeepers. Gatekeepers are people with the authority to implement change. You'll need to convince them of the benefits the change will bring in a language they understand. Chapter 5: Perseverance. When everything seems to be going wrong, perseverance isn't necessarily something that comes easy. Stay focussed on the end results.
Format: Other
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Learning à la Carte : Board Roles and Responsibilities [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302933.1)
Summary Recently the activities and functions of boards have come under increasing scrutiny. This has resulted in far higher levels of accountability for boards and their members. Board members must ensure they are acting in the best interests of the company or organisation. Damien Smith, lawyer and governance expert, cuts to the heart of board function with practical essentials that every board needs to consider.
Format: Other
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2 Minutes to Success : Encourage your Champions [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304380.1)
Summary Encourage your Champions is a video designed to help team leaders and managers empower the enthusiastic staff who want to improve wherever they are. As behavioural expert Peter Quarry explains, workplace champions are not only born, they can be made! Encourage your Champions is a video that shows how workplace champions add immeasurable value to your organisation. Learn to give your workplace champions what they need to achieve whatever they're striving for, and to enable them to add value to your business.
Format: Other
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Leadership Essentials : Creativity and Innovation [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302605.1)
Summary Whatever a person's role in an organisation, they may have to apply creative thinking to overcome problems. At the end of the programme, delegates will learn how to enhance their own creativity with some straightforward techniques. Chapter 1: Brainstorms. Good ideas can come from the most unexpected of places, and people. Encourage your team to share their ideas. You might be surprised by the results. Chapter 2: Fostering Innovation. Some of the most successful and innovative companies realise that their best ideas are already within their organisations. Reward the creativity in your organisation, encourage an atmosphere of innovation. Chapter 3: Unleashing Your Creativity. Some of our best ideas come to us when we least expect them. Always be prepared to capture those ideas and encourage your team to do the same.
Format: Other
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Cutting Edge Communication : Manage Hygiene Boundaries [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(308122.1)
Summary Manage Hygiene Boundaries is a timely and engaging video for everyone to establish rules for hygiene and best practice in staying healthy and ensuring social distancing, especially during a pandemic. The Cutting Edge team learns that everyone needs to be aware of their own hygiene boundaries and learn basic skills to be able to tell others when they have crossed those boundaries. We all need to feel safe and comfortable, and be able to focus on productive work. Shared and agreed rules for the team are therefore essential. Honest, respectful and sensitive feedback can help to change habits and improve hygiene. Learn to manage hygiene boundaries by being aware of your hygiene impact, being sensitive and direct when giving feedback, and managing personal boundaries.
Format: Other
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Cutting Edge Communication : Managing Projects Successfully [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(308123.1)
Summary Manage Projects Successfully is a video designed to introduce you to project management. The success of a project comes down to planning. Be clear about the scope and objectives of the project you are managing, its timeframe and budget. Stay focused on the outcomes but be flexible as well and prepared to revise your original plan if there are problems or setbacks. In Managing Projects Successfully video, you will learn from the entertaining Cutting Edge team, to be clear about the scope, the objectives and roles, and the budget. Communicate, clarify and control, manage people, timeline and budget and be accountable and achieve results. A good manager keeps the goals in sight, sets priorities, monitors progress and keeps the team and the stakeholders updated.
Format: Other
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2 Minutes to Success : Transform into a Star Leader [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304397.1)
Summary Transform into a Star Leader is a video to help you transform into a confident but humble star leader who really moves the team forward. Star leaders embody healthy contradictions, but as Peter Quarry explains, these are great for inspiring the team. Transform into a Star Leader is a video designed to help you recognize your team's needs, respond flexibility and provide (and receive) constructive feedback.
Format: Other
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Corporate Social Responsibility : CSR and the Triple Bottom Line [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(303623.1)
Summary Coined in the early 1990s, the term 'triple bottom line' is often used in dialogue around corporate social responsibility to define the three interrelated areas by which modern companies should measure their success: people, planet and profit. Students will gain valuable insight into how the triple bottom line affects business operations in a practical, measurable sense by seeing it explained in the context of multi-national retailer, Marks & Spencer.
Format: Other
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Corporate Social Responsibility : CSR in Action: Benefits and Limitations [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(303624.1)
Summary Corporate social responsibility has the potential to create lasting positive changes in the communities with which a business interacts, increase an organisation's trustworthiness and the fulfilment of their employees. However, CSR comes at a price and can unearth new tensions between businesses, their stakeholders and supply chains. In this video, students will explore the many benefits and limitations of this unavoidable part of modern business operations.
Format: Other
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Cutting Edge Communication : How to Mediate Conflicts [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(308120.1)
Summary How to Mediate Conflicts is a powerful skill that every leader should master. Team members can also benefit from learning to resolve conflict can damage morale, negatively affect work performance, and can even lead to legal issues for the organization. Unhealthy conflict needs to be resolved quickly, and workplace mediation can be an effective approach. Mediation can help resolve conflict, and improve understanding and collaboration. In this How to Mediate Conflicts video, you will learn from the entertaining Cutting Edge team, to listen supportively to both parties, control respectful exchanges, use questions to clarify and summarize, facilitate solutions and agree actions. Control the discussion, don't let emotions take over and ensure you reach a solution and agreed actions by both parties.
Format: Other
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Cutting Edge Communication : Surviving Stress and Anxiety [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(308124.1)
Summary Surviving Stress and Anxiety is an engaging video from the Cutting Edge team that reminds everyone of the importance of our mental health so we can be productive at work. Stress and anxiety can happen to anyone. We all get anxious and stressed at different times, in different situations. The first step is to recognize when you're overloaded. We must look for the warning signs and ask for help when feeling stressed or overloaded. In this video, you will learn to stop bottling up stress and discuss and prioritize your concerns and find relaxing ways to be calm. You will also become more attuned to issues with coworkers and care about their issues rather than ignoring their anxieties.
Format: Other
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Leadership Essentials : Leadership Sins [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302609.1)
Summary Exhibiting any of the classic leadership sins is a sure fire way to alienate your team and lose motivation. This programme tackles many of the skills that are required of a leader to motivate individuals and get them working together effectively as a team. Chapter 1: Control Freakery. Empower your team by giving them some autonomy; to plan and manage work, make their own decisions and solve their own problems. Chapter 2: Avoiding Conflict. The best leaders are calm and measured in the face of conflict; they do not shy away from it and deal with it head on. Chapter 3: Dithering. Being decisive is something that we'd all like to be, but secretly, most of us are ditherers. Fortunately we can learn to become decisive. Chapter 4: Being Loved. As a leader it should be your goal to be respected; not 'loved' by your team. Chapter 5: The Importance of Small Talk. Talented leaders are good at small talk. Not because they like to gossip but because it genuinely improves their relationship with their team, and sharing aspects of their personal lives motivates others to work harder for them. Chapter 6: Vanity. Responsible leaders are more likely to welcome opportunities to learn and grow from others.
Format: Other
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Cutting Edge Communication : Making Decisions and Choices [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(308121.1)
Summary Making Decisions and Choices effectively is an important workplace skill. We constantly make choices, just to get through the day. They might be day-to-day operational decisions or long range strategic planning. It's not always easy, and can cause anxiety. A good leader makes good decisions, but everyone can learn the skills. Know your guiding principles. In this Making Decisions and Choices video you learn from the entertaining Cutting Edge team, to use a decision-making framework to make effective decisions and choices. Use the formula D-E-C-I-D-E to make sound, informed decisions and choices. Define the problem or issue, and always consider the impact of that decision option. Consider all the options and don't just jump to easy answers. Don't procrastinate, follow the process and make the decision, act on it and evaluate.
Format: Other
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Insights and Strategies : 4 Essentials for Compassionate Leadership [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304698.1)
Summary In this video, 4 Essentials for Compassionate Leadership, you will discover how compassionate leaders care about their team's emotional and life needs and recognise that happier employees are more engaged and perform twice as well as those whose staff feel unvalued and uncared for. Compassionate leaders are perceived as strong and competent. Their employees are more loyal. Compassion (caring for others) is revealed not only through words, but actions and this improves collaboration, trust and motivation. With widespread economic hardship, worries about health, the environment and communities, we all benefit when leaders show compassion. Psychologists Peter Quarry and Eve Ash discuss four essential components that comprise humane, effective leadership.
Format: Other
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Pass It On - Coaching Skills for Managers [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302651.1)
Summary Effective coaching helps people to progress and contribute more fully to the business objectives and ensures that individuals get the one-to-one guidance they need to perform to the best of their ability. Coaching is vital, but frequently neglected. Whilst line managers are increasingly expected to take on the responsibility for coaching, very few are actually trained to do it. In addition, pressures of work often force coaching to the bottom of the priority list. Written by Armando Iannucci ('The thick of it' and 'I'm Alan Partridge'), this humorous program uses clear messaging and practical, believable examples of how to get coaching right (and wrong). It also demonstrates how effective coaching can facilitate individual development and become personally rewarding for the coach too. Managers will be able to... -Confidently coach their people -Increase the potential and performance of their teams
Format: Other
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The Unorganised Manager : Divine Intervention [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302536.1)
Summary This program, which continues the story from Parts 1 and 2 of the series, but which can also be used as a stand-alone resource, shows how effective managers should take time to focus on their teams. The now organised manager is called to St Peter, this time following an annual health check. Here he learns that his management style still leaves a lot to be desired, since he is failing to organise his team. Through highly memorable, wrong-way, right-way scenarios, learners will learn three steps to successful delegation. It is the manager's role to ensure that each team member's objectives are defined and identified so that they know what is expected of them. Individuals should be set measurable standards to achieve so that both they and the manager know how they are doing. And managers must agree targets with individual team members in order to help them develop and realise their potential, or to bring their performance back on track. Targeted at less experienced managers and team leaders, this program offers a memorable, engaging and amusing look at a widely applicable leadership skill and can be used with or without the preceding two parts in the series. Featuring John Cleese, Nigel Lindsay and Beatie Edney and Ann Bryson.
Format: Other
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Insights and Strategies : 4 Ways to Take Back Control [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304701.1)
Summary This video, 4 Ways to Take Back Control, provides powerful strategies to tackle the unsettled feelings resulting from turbulent times, disruption, competing demands and feeling at the mercy of events beyond your control. You will discover that in the midst of unsettling change and worry about the future, it is possible to take back control of your mindset, work environment and circumstances. Psychologist Peter Quarry prescribes four ways to take back control of your life: assess your level of control; develop an 'I'm in control' mindset; assert control in your work environment; and stay in the challenge zone.
Format: Other
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Risk Maker Risk Taker: A Managers Guide to Risk [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302397.1)
Summary This Australian production is an ideal tool for training in the risk management process consistent with the new standard ISO 31000:2009. Risk Maker Risk Taker is a highly regarded programme, used by major organisations and universities worldwide to communicate and educate the essential risk management concepts. This programme outlines the main concepts of risk management. It covers the steps which should be followed to effectively manage risk. It also links the risk management process with the role of leadership and management systems. The programme outlines the following seven stages in risk management: communication and consultation, establishing the context, identifying risks, risk analysis, evaluation, monitoring and reviews.
Format: Other
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2 Minutes to Success : Get Ready to Be a New Manager [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304379.1)
Summary Get Ready to be a New Manager is a video to help any new manager feel less daunted by their managerial tasks, by building confidence and skills using four essential strategies for effective management. Get Ready to be a New Manager will help learners consider their leadership role and strive to be the very best they can be. Learn about delegation, communication and feed back, decision-making and motivating team members. These skills will be good for the team and the new manager's career.
Format: Other
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Insights and Strategies : 4 Ways to Create a Results-Focused Culture [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304697.1)
Summary This video, 4 Ways to Create a Results-Focused Culture, shows how organisations with a results focused culture outperform others because of the emphasis on achievement. Learn how leaders and managers are increasingly quantifying the value of internal procedures and inputs, in order to make changes where necessary. This video explores four ways to create a more results-focused culture. It entails valuing a results focused culture; knowing how to change culture, being a results focused leader, and using metrics to drive results.
Format: Other
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The Helping Hand: Coaching Skills for Managers [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302646.1)
Summary The helping hand shows managers that understanding the importance of coaching, and then learning how to coach, is an essential part of their jobs. In this amusing drama, a manager who knows nothing about coaching has plenty to learn. The manager needs to identify which tasks each team member could take responsibility for, and coach him or her accordingly. He learns how to identify exactly where the need for coaching lies, how to conduct the coaching itself, and how to monitor the results. This comprehensive program shows how, with the right teaching, the manager is able to improve people's performance and motivation, and that coaching is an invaluable tool for helping individuals and the business develop together. Using the proven right-way, wrong-way approach, this program offers a clear structure for learning coaching skills. It is a valuable tool for all levels of management, and supports courses on management and leadership skills. Featuring Robert Lindsay, Jan Ravens and John Cleese.
Format: Other
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Insights and Strategies : 5 Ways to Coach for Best Performance [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(304702.1)
Summary In this video, 5 Ways to Coach for Best Performance, you will learn that a workplace coach plays a vital role in overcoming people's weaknesses, building on their strengths and encouraging peak performance. Coaching has many benefits: it engenders higher levels of engagement, boosts confidence, enhances communications skills, stimulates in-depth learning and increases sense of safety in the workplace. In this video, psychologist Peter Quarry outlines five ways to coach for optimal performance: determine the coaching goal, clarify specific expectations, build skills and enhance strengths, encourage and boost confidence and challenge and develop motivation.
Format: Other
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Cutting Edge Communication : Coaching and Mentoring New People [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(308119.1)
Summary Coaching and Mentoring New People is all about managers providing professional development and personal support for new employees. It helps new people learn new skills and embrace the company's cultural and social norms. It helps them grow in their current job and be ready for career opportunities. Mentoring can help assess a new worker's success and progress in the organization. Good coaches and mentors guide rather than dictate. They ask questions and find out what the new person knows and what they need to learn. Good mentoring and coaching will encourage open communication and will help develop trust and respect. In Coaching and Mentoring New People, the dramatized case study shows Sam and Michael giving Dion constructive feedback. Alex coaches Dion on how to answer the phone properly. Being a good coach and mentor is all about giving time and encouragement and offering practical steps to build skills.
Format: Other
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Ideas into Action: Stimulating Creativity for Success [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302478.1)
Summary The aim: To stimulate creativity as a tool for enhancing an organisation's success. About the programme: Anyone who needs to challenge the way they think will benefit from this visually stimulating and highly entertaining resource, which is the title program of the 'Ideas Into Action Series'. Based upon the work of Mark Brown of Innovation Centre Europe, this exciting programme looks at the barriers to fresh, profit-related creative thinking and suggests some simple but powerful ways to overcome them. It shows how constantly stimulating creativity and innovation is key to coming up with viable ideas for products and services, and processes and procedures that your customers (internal and external) really want. Mixing live action and animated graphics, the programme addresses a number of key issues in a striking and original way. It explores the difference between a 'dinosaur' and 'dolphin' outlook, and looks at why we tend to restrict thinking to self-imposed limits, how we can avoid idea assassination, and how to take the initiative and translate ideas into action.
Format: Other
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It's Your Choice: Selection Skills for Managers [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302643.1)
Summary To provide managers with all the necessary skills to conduct an effective recruitment interview. A selection interview is a bit like detective work. Suspects must be eliminated until the right person is found. Making the right selection choice means knowing the budget was spent well, a valuable asset has been acquired and that colleagues will be motivated by the new team member. Split into three scenarios, this entertaining program introduces some managers who get the costly decision wrong by making common mistakes. Ethelred the Unready is unprepared, knows little about the job or the candidate, and is constantly interrupted by colleagues as the interview progresses. Ivan the Terrible would rather trumpet his own opinions than encourage the candidate to talk. And Gillian the Silent allows the candidate to take over, and fails to probe or voice her doubts. Featuring Hugh Laurie, Dawn French, John Cleese, Simon Shepherd and Philip Franks.
Format: Other
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Going to a Meeting: Part 2 - Meeting Menaces [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302645.1)
Summary "This two-part series demonstrates how easy it can be to handle the various personalities you encounter in the meeting arena. By preparing yourself better, and knowing how to avoid conflict between participants, meetings will become far more effective. Suitable for anybody who attends meetings, this highly entertaining program is based on a group of middle managers in a large hospital. Part 2: Meeting Menaces Meeting menaces contains five short sequences, all introduced by John Cleese. Jeremy fails to handle the destructive behaviour of each of the five menaces present at his meeting "" the Waffler, the Turf Warrior, the Assassin, the Dominator and the Interrupter "" and the meeting quickly becomes a farce. However, following guidance from Cleese, Jeremy learns the techniques for handling each menace correctly and gets the meeting back on track. Meeting menaces shows how to cope with colleagues whose behaviour prevents meetings from being productive."
Format: Other
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More Bloody Meetings: The People Side of Meetings [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302550.1)
Summary An ideal companion to 'Meetings, Bloody Meetings', this programme sees a return of the guilty manager, who dreams he is back in court, this time charged with neglecting the human aspect of his meetings. His misdemeanours are replayed as evidence, from failing to prevent a squabble, to allowing the discussion to go off at a tangent and then allowing himself to be railroaded into a poor decision. Suitable for managers and any staff responsible for holding meetings, this engaging programme humorously presents ideas that can be hard to explain, showing the necessity of involving everyone in the decision-making process and ensuring that they understand key points at all stages. Your training delegates will be able to... -Achieve harmony and unity of purpose in their meetings -Make meetings more productive and effective by mobilising everyone present Featuring John Cleese, Robert Hardy, Caroline Quentin and Danny John Jules.
Format: Other
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How Am I Doing? - The Perfect Appraisal Interview [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302647.1)
Summary Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and improve performance. But beware! The mishandling of such interviews can have the very opposite effect. In this engaging drama, three inept managers show how an appraisal interview should not be conducted! The first never prepares or makes time; the second is too fond of the sound of their own voice; and the third is too uncomfortable to hint at any criticism, for fear of creating bad feeling. Understandably, the poor employee who is subjected to these face-to-face farces becomes increasingly disenchanted, baffled and alienated. Using the analogy of the distraught interviewee's medical checkup to highlight each manager's mistakes, this updated version of the classic program on appraisal skills illustrates exactly how an appraisal should be handled. Suitable for any management skills course or workshop, 'How Am I Doing?' promotes the use of appropriate behavioural skills and will be a vital tool for all managers and team leaders.
Format: Other
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Jamie's Kitchen : Fifteen Lessons on Leadership [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302567.1)
Summary The aim: To show how to become a better leader. About the program: 'I've gone from being the boy next door to being the bloke with the weight of the world on his shoulders.' (Jamie Oliver) Jamie Oliver's passion and vision transformed a bunch of unemployed kids into an efficient, organised team, capable of running a first-class London restaurant, Fifteen. Jamie is a natural and instinctive leader, with an energetic style guaranteed to keep an audience engaged. Anyone taking on a leadership role can learn a lot from watching him in action. Part of the two-part 'Jamie's Kitchen' training series, 'Fifteen Lessons on Leadership' demonstrates that leadership is an activity and not a position. Leaders and potential leaders will identify with Jamie's honesty and openness. The program covers five key learning points backed up by real examples from Jamie's journey - from how to lead the way through clear communication and example, to believing in your team, through to taking responsibility and learning and adapting your style of leadership throughout each project. This real example of the pressurised role of a leader in action not only reflects real life for today's leaders, but will inspire and motivate the audience in their own personal leadership roles.
Format: Other
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Meetings Bloody Meetings: Making Meetings More Productive [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302553.1)
Summary This training resource will... Enable people to organise and chair meetings that are more effective and more motivating for those who attend. Training for professional effective meetings Suitable for anyone who might be expected to organise and run meetings, this best-selling program defines the five disciplines that transform a gathering into a professionally run business meeting. In a nightmarish court, a cynical manager is found guilty of failure to prepare himself and inform others of what a meeting was about (even omitting to invite all the relevant people); failure to plan the agenda; failure to control the discussion and failure to record the decisions. The judge demonstrates how the rules for running a meeting parallel those of a court, and explains the chaos that would result if he ran his court in the same way. The nightmare is so vivid that the guilty-as-charged manager resolves to apply the rules - as will your organisation's people when they view this very memorable, sharply observed parable. The key learning points are dealt with in clearly-defined segments that can be reviewed and discussed. The humorous content will engage the attention of learners aiding learning. Featuring John Cleese and Robert Hardy. Your delegates will be able to... -Organise and chair meetings of any kind -Meetings will become productive, efficient and effective
Format: Other
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Meetings Bloody Meetings 2012: Making Meetings More Productive [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302552.1)
Summary This training resource will enable people to organise and chair meetings that are more effective and more motivating for those who attend, and provide training for professional effective meetings. In a nightmarish court, a cynical manager is found guilty of failure to prepare himself and inform others of what a meeting was about (even omitting to invite all the relevant people); failure to plan the agenda; failure to control the discussion and failure to record the decisions. The judge demonstrates how the rules for running a meeting parallel those of a court, and explains the chaos that would result if he ran his court in the same way. The nightmare is so vivid that the guilty-as-charged manager resolves to apply the rules - as will your organisation's people when they view this very memorable, sharply observed parable. The key learning points are dealt with in clearly-defined segments that can be reviewed and discussed. The humorous content will engage the attention of learners aiding learning. Featuring John Cleese, Will Smith and Susie Kane. Your delegates will be able to: - Organise and chair meetings of any kind - Meetings will become productive, efficient and effective.
Format: Other
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The Dreaded Appraisal - Both Sides of the Appraisal Interview [electronic resource]

2024-05-14T20:15:10Z

by ClickView (Firm)
Call Number XX(302644.1)
Summary This best-selling learning resource illustrates the techniques required for effective appraisal interviewing. It starts by introducing three common interviewee styles that are difficult for managers to deal with. Shy Sharon bottles up her opinions and worries, so that her team leader is unable to find out her true feelings, turning the interview into a chore. Touchy Tracey easily takes offence and her team leader gets drawn into an unproductive argument about personality, not performance. Aggressive Alan sees the interview as his chance to appraise the organisation and condemn everyone except himself. His manager becomes exasperated and loses control of the interview... Suitable for all managers and team leaders, this memorable program demonstrates key strategies to turn every difficult interview into a positive, productive experience for both employer and employee. The highly memorable, highly effective content makes this an integral part of any management skills programme. Also included is 'The Appraisee Preparation Programme', which will help staff prepare for an appraisal, understand its objectives and therefore get more from the interview. Featuring Bryan Murray, Dawn French, Robert Lindsay, Hilary Crowson and Tilly Vosburgh.
Format: Other
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