Search Results for management - Narrowed by: Total quality management.

Total Quality Management : Key Concepts and Case Studies.

2024-05-14T03:04:53Z

by Kiran, D. R.
Call Number 658.562 23
Publication Date 2016
Format: Electronic Resources
http://ezproxy.angliss.edu.au/login?url=http://ezproxy.angliss.edu.au/login?direct=true&scope=site&db=nlebk&AN=1218971

Reinventing lean : introducing lean management into the supply chain / Gerhard Plenert.

2024-05-14T03:04:53Z

by Plenert, Gerhard Johannes.
Call Number 658.5 22
Publication Date 2007
Summary Most books on Supply Chain Management simply focus on how to move materials and key resources throughout an industrial enterprise. Reinventing Lean shows how SCM can be made Lean, leading to much more reliable, cost-effective and competitive Supply Chain Management (SCM). In this book, the reader will find a collection of management tools that will help to implement Lean principles, and to understand the components of an integrated Supply Chain Management system. Moreover, the book will show that to make Lean SCM effective, both the functional management tools as well as an enterprise-wide cultural readiness are needed in order to lay the groundwork for a World Class Lean Supply Chain. Reinventing Lean will carefully lead engineers and manufacturing managers on how to adopt a cutting-edge Lean Supply Chain strategy. The book will lay out various proven approaches to incorporating Lean and SCM practices, by focusing on the ways in which SCM relates to materials, money, and information movement within the manufacturing environment. And because Reinventing Lean recognizes that a successful Lean SCM system cannot be achieved unless an organization supports team integration and the willingness to adapt to change, it provides not only the technical tools but also methods for changing company cultural factors that can make it all come together for a successful operation. * Industrial engineers and plant managers, with strong backgrounds in SCM, will learn how lean management principles can be utilized to make their organizations leaner, more efficient, and more competitive * Readers will find out how to lay out various approaches to incorporating Lean and SCM practices * Readers can learn how to customize a cutting-edge Lean Supply Chain strategy which will give a distinct advantage over the competition.
Format: Electronic Resources
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Applying quality management in healthcare : a systems approach / Diane L. Kelly.

2024-05-14T03:04:53Z

by Kelly, Diane L.
Call Number 362.1068 22
Publication Date 2007
Format: Electronic Resources
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Healthcare operations management [electronic resource] / Daniel B. McLaughlin, Julie M. Hays.

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by McLaughlin, Daniel B., 1945-
Call Number 362.1068 22
Publication Date 2008
Format: Electronic Resources
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Beyond total quality management : toward the emerging paradigm / Greg Bounds ... [et al.].

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by Bounds, Gregory M.
Call Number 658.562 BEY
Publication Date 1994 1993
Format: Books

The management and control of quality / James R. Evans, William M. Lindsay.

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by Evans, James R.
Call Number 658.562 EVA
Publication Date 2008
Format: Books

The management and control of quality / James R. Evans, William M. Lindsay.

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by Evans, James R. (James Robert), 1950-
Call Number 658.562 EVA
Publication Date 2005
Format: Books

Total quality : management, organization, and strategy / James W. Dean, Jr., James R. Evans.

2024-05-14T03:04:53Z

by Dean, James W., 1956-
Call Number 658.562 DEA
Publication Date 1994
Format: Books

The quality management sourcebook : an international guide to materials and resources / Christine Avery and Diane Zabel.

2024-05-14T03:04:53Z

by Avery, Christine.
Call Number 016.658562 20
Publication Date 1997
Format: Electronic Resources
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A Kaizen Approach to Food Safety : Quality Management in the Value Chain from Wheat to Bread.

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by Hill, Victoria.
Call Number 664
Publication Date 2014
Summary This book examines food quality, product conformance, reliability and safety, starting with wheat and ending with its value chain transformation into bread. Shows how to apply Kaizen with classic quality improvement methods to strengthen food safety systems.
Format: Electronic Resources
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International handbook of practice-based performance management [electronic resource] / edited by Patria de Lancer Julnes [and others].

2024-05-14T03:04:53Z

by Julnes, Patria de Lancer.
Call Number 352.375 22
Publication Date 2008
Summary A combination of conceptual and practical applications with an emphasis on cutting-edge practices in the US and abroad, this text represents the most notable examples of performance measurement in Canada, Latin America and Eastern Europe, and supports the integration of theory and practice, with linked chapters.
Format: Electronic Resources
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Putting total quality management to work : what TQM means, how to use it, & how to sustain it over the long run / Marshall Sashkin & Kenneth J. Kiser.

2024-05-14T03:04:53Z

by Sashkin, Marshall, 1944-
Call Number 658.562 20
Publication Date 1993
Format: Electronic Resources
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Managing for quality in the hospitality industry / John H. King, Jr., Ronald F. Cichy.

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by King, John H., 1937-
Call Number 647.940684 KIN
Publication Date 2006
Summary "Managing for Quality in the Hospitality Industry uses a "live" case study to clearly demonstrate how to achieve the quality expectations of internal customers, external customers, and owners/investors. The authors utilize HDS Services, a $300 million managed services organization, and other real-world cases (including the Ritz-Carlton Hotel Company, RARE Hospitality International, Inc., the Detroit Athletic Club, and more) to make the concepts real."--BOOK JACKET.
Format: Books
Table of contents http://www.loc.gov/catdir/toc/ecip0422/2004020562.html

Introducing the tools for continuous improvement [digital videorecording].

2024-05-14T03:04:53Z

Call Number TR DVD 658.562 INT
Publication Date 1994
Summary This video program introduces the basic analytical and problem solving tools used in quality management and continuous improvement. Each tool is illustrated and explained through real work situations in both the manufacturing and service sectors.
Format: Other

Pursuing perfect service [electronic resource] : using a practical approach to lea[r]n Six Sigma to improve the customer experience and reduce costs in service industries / Rob Ptacek and Jaideep Motwani.

2024-05-14T03:04:53Z

by Ptacek, Rob.
Call Number 658.562 23
Publication Date 2011
Format: Electronic Resources
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Rethinking performance measurement : beyond the balanced scorecard / Marshall W. Meyer.

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by Meyer, Marshall W.
Call Number 658.401 21
Publication Date 2002
Summary A major new study by a leading management scholar from top-ranked Wharton School of Business on problems of performance measurement systems. Highlights particular shortcomings of the widely adopted 'balanced scorecard' technique. Outlines an alternative approach capturing fundamentals of firm performance. Essential reading for management faculty, MBA students and thoughtful practitioners.
Format: Electronic Resources
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Quality restaurant service guaranteed : a training outline / Nancy Loman Scanlon.

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by Scanlon, Nancy Loman.
Call Number 642.6 SCA
Publication Date 1998
Summary The author thoroughly covers the basic level of service for each type of food-service operation and then highlights areas where specific techniques can boost overall quality. One important area - identifying and meeting customer needs and expectations - is made less confusing with the help of marketing exercises. Applying this knowledge to real-world situations is seamless with the aid of the worksheets provided. Dozens of photographs throughout vividly illustrate quality foodservice in action in hotels and restaurants throughout the country.
Format: Books

The New Lean Healthcare Pocket Guide [electronic resource] : Tools for the Elimination of Waste in Hospitals, Clinics, and Other Healthcare Facilities.

2024-05-14T03:04:53Z

by Hadfield, Debra.
Call Number 362.1068 23
Publication Date 2009
Format: Electronic Resources
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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / by Joseph A. Michelli.

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by Michelli, Joseph A., 1960-
Call Number 658.4092 MIC
Publication Date 2008
Summary "The New Gold Standard takes you on an exclusive tour behind the scenes of the Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and award-winning Leadership Center, best-selling author Joseph Michelli explored every level of leadership within the organization. He emerged with key principles that provide a customer experience unlike any other." "The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization."--BOOK JACKET.
Format: Books

Quality improvement projects in health care : problem solving in the workplace / by Eleanor Gilpatrick.

2024-05-14T03:04:53Z

by Gilpatrick, Eleanor G.
Call Number 362.10685 22
Publication Date 1999
Format: Electronic Resources
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Going lean [electronic resource] : busting barriers to patient flow / Amy C. Smith, Robert Barry, Clifford E. Brubaker.

2024-05-14T03:04:53Z

by Smith, Amy C., 1964-
Call Number 362.1068 22
Publication Date 2008
Format: Electronic Resources
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