Search Results for tourism - Narrowed by: Hospitality industry -- Management.SirsiDynix Enterprisehttps://wait.sdp.sirsidynix.net.au/client/en_US/WAILRC/WAILRC/qu$003dtourism$0026qf$003dSUBJECT$002509Subject$002509Hospitality$002bindustry$002b--$002bManagement.$002509Hospitality$002bindustry$002b--$002bManagement.$0026ps$003d300$0026st$003dPD?dt=list2024-05-15T11:12:11ZEvent management for the tourism and hospitality industries / Bonita M Kolb.ent://SD_ILS/0/SD_ILS:2980752024-05-15T11:12:11Z2024-05-15T11:12:11Zby Kolb, Bonita M, author.<br/>Call Number 394.2068 KOL<br/>Publication Date 2021<br/>Format: Electronic Resources<br/><a href="http://ezproxy.angliss.edu.au/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=2744250">Click here to view</a><br/>Strategic Management for the Hospitality and Tourism Industry : Developing a Competitive Advantage.ent://SD_ILS/0/SD_ILS:3054952024-05-15T11:12:11Z2024-05-15T11:12:11Zby Sabourin, Vincent.<br/>Call Number 658.4012 SAB<br/>Publication Date 2021<br/>Format: Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=6804268">Click here to view book</a><br/>Social Entrepreneurship in Hospitality : Principles and Strategies for Change Willy Legrand and [4 others].ent://SD_ILS/0/SD_ILS:2970272024-05-15T11:12:11Z2024-05-15T11:12:11ZCall Number 647.94068 SOC<br/>Publication Date 2020<br/>Format: Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=6357306">Click here to view book</a><br/>Introduction to hospitality / John R. Walker.ent://SD_ILS/0/SD_ILS:2997262024-05-15T11:12:11Z2024-05-15T11:12:11Zby Walker, John R., 1944-, author.<br/>Call Number 647.94068 WAL<br/>Publication Date 2020<br/>Summary "This new eighth edition of Introduction to Hospitality focuses on hospitality operations and has been written in response to professors and students who wanted a broader view of the world's largest industry. Introduction to Hospitality complements Introduction to Hospitality Management and Exploring the Hospitality Industry, also written by John R. Walker. Adopters may select the title best suited to their needs. This text offers a comprehensive overview of the industry"--<br/>Format: Books<br/>Improving sustainability in the hospitality industry / Frans Melissen and Lieke Sauer.ent://SD_ILS/0/SD_ILS:2885162024-05-15T11:12:11Z2024-05-15T11:12:11Zby Melissen, Frans, author.<br/>Call Number 647.94068 MEL<br/>Publication Date 2019<br/>Format: Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=5543989">Click to View</a><br/>World heritage and tourism : marketing and management / Bailey Ashton Adie.ent://SD_ILS/0/SD_ILS:2920462024-05-15T11:12:11Z2024-05-15T11:12:11Zby Adie, Bailey Ashton, author.<br/>Call Number 338.4791 ADI<br/>Publication Date 2019<br/>Format: Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=5775139">Click to View</a><br/>The Sharing Economy : Implications for the Future of Hospitality and Tourism.ent://SD_ILS/0/SD_ILS:2813192024-05-15T11:12:11Z2024-05-15T11:12:11Zby Okumus, Fevzi, author.<br/>Call Number 647.94068 OKU<br/>Publication Date 2017<br/>Format: Electronic Resources<br/><a href="http://ebookcentral.proquest.com/lib/angliss/detail.action?docID=5098631">Click here to view book</a><br/>Achieving Success Through Innovation : Cases and Insights from the Hospitality, Travel, and Tourism Industry / Cathy A. Enz [and 4 others] ; edited by Glenn Withiam.ent://SD_ILS/0/SD_ILS:2793162024-05-15T11:12:11Z2024-05-15T11:12:11Zby Enz, Cathy A., 1956-, author.<br/>Call Number 647.94068 ACH<br/>Publication Date 2016<br/>Format: Electronic Resources<br/><a href="http://ebookcentral.proquest.com/lib/angliss/detail.action?docID=4677082">Click to View</a><br/>Strategic management for tourism, hospitality and events [electronic resource] / Nigel Evans.ent://SD_ILS/0/SD_ILS:1513492024-05-15T11:12:11Z2024-05-15T11:12:11Zby Evans, Nigel.<br/>Call Number 647.94068 EVA<br/>Publication Date 2015<br/>Summary Strategic Management for Tourism, Hospitality and Events is the must-have text for students approaching this subject for the first time. It introduces students to fundamental strategic management principles in a Tourism, Hospitality and Events context and brings theory to life by integrating a host of industry-based case studies and examples throughout.Among the new features and topics included in this edition are:Extended coverage to Hospitality and Events to reflect the increasing need and importance of a combined sector approach to strategyNew international Tourism, Hospitality and Events c<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=1968908">Click here to view book</a><br/>Sustainability in Hospitality : How Innovative Hotels are Transforming the Industry / edited by Miguel Angel Gardettin and Ana Laura Torres.ent://SD_ILS/0/SD_ILS:2808492024-05-15T11:12:11Z2024-05-15T11:12:11Zby Gardetti, Miguel Angel, editor.<br/>Call Number 647.94 SUS<br/>Publication Date 2015<br/>Format: Electronic Resources<br/><a href="http://ebookcentral.proquest.com/lib/angliss/detail.action?docID=5042785">Click here to view book</a><br/>The Good Company : Sustainability in Hospitality, Tourism, and Wine / RObert Girling, Heather Gordy, Pamela Lanier.ent://SD_ILS/0/SD_ILS:2793152024-05-15T11:12:11Z2024-05-15T11:12:11Zby Girling, Robert Henriques, author.<br/>Call Number 338.4791068 GIR<br/>Publication Date 2015<br/>Summary The Good Company tells the stories of over 30 inspiring companies around the world that are among the ethical leaders in the industry. The broad positive message is encouraging and enervating; each of the companies seeks to live up to the highest standard. The authors tell the steps they have taken and what has motivated them or enabled them to pursue such noble aims.<br/>Format: Electronic Resources<br/><a href="http://ebookcentral.proquest.com/lib/angliss/detail.action?docID=2166934">Click to View</a><br/>Entrepreneurship in Hospitality and Tourism : a global perspective.ent://SD_ILS/0/SD_ILS:2802532024-05-15T11:12:11Z2024-05-15T11:12:11Zby Brookes, Maureen, author.<br/>Call Number 647.94068 BRO<br/>Publication Date 2015<br/>Summary 'Entrepreneurship in Hospitality and Tourism: a global perspective' gives a new and definitive overview of the vital role and effective practice of entrepreneurship in one of the most dynamic industry sectors in the world. The highly qualified international team of contributors ensures a global perspective.<br/>Format: Electronic Resources<br/><a href="http://ebookcentral.proquest.com/lib/angliss/detail.action?docID=4531601">Click here to view book</a><br/>New perspectives in hospitality management.ent://SD_ILS/0/SD_ILS:2981162024-05-15T11:12:11Z2024-05-15T11:12:11ZCall Number 647.068 23<br/>Publication Date 2015<br/>Summary New Perspectives in Hospitality Management is a unique collection of articles that represent the very highest level of scholarship in the sphere of hospitality research. The articles published in this collection identify some emergent themes that have subsequently established themselves as key trends among academics in the field.<br/>Format: Electronic Resources<br/><a href="http://ezproxy.angliss.edu.au/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=1423684">Click here to view</a><br/>Managing sustainability in the hospitality and tourism industry [electronic resource] : paradigms and directions for the future / edited by Vinnie Jauhari.ent://SD_ILS/0/SD_ILS:1573062024-05-15T11:12:11Z2024-05-15T11:12:11Zby Jauhari, Vinnie.<br/>Call Number 338.4791 MAN<br/>Publication Date 2014<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=1591645">Click here to view book</a><br/>Revenue management for hospitality and tourism [electronic resource].ent://SD_ILS/0/SD_ILS:1213852024-05-15T11:12:11Z2024-05-15T11:12:11Zby Fyall, Alan.<br/>Call Number 338.4791.0681 FYA<br/>Publication Date 2013<br/>Summary Written by leading academic and industry experts actively engaged in revenue management, research and teaching this is a new and original treatment of the whole field for students and professionals.<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=1207013">Click here to view book</a><br/>Hospitality Security [electronic resource] : Managing Security in Today?s Hotel, Lodging, Entertainment, and Tourism Environmentent://SD_ILS/0/SD_ILS:338922024-05-15T11:12:11Z2024-05-15T11:12:11Zby Clifton, Darrell.<br/>Call Number 647.94068<br/>Publication Date 2012<br/>Summary A security director must have knowledge of criminal and civil law, risk and personnel management, budgeting and finance, and a host of other areas in order to be effective. Hospitality Security: Managing Security in Today's Hotel, Lodging, Entertainment, and Tourism Environment provides experience-based, proven methods for preventing and resolving the challenges faced by today's hospitality practitioner.Designed for both novice security professionals and industry veterans in need of a reference, the book covers: Risk assessment, where threats and vulnerabilities are calculated with probabiliti<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=981570">Click here to view book</a><br/>Managing employee attitudes and behaviors in the tourism and hospitality industry [electronic resource] / Salih Kusluvan.ent://SD_ILS/0/SD_ILS:1560252024-05-15T11:12:11Z2024-05-15T11:12:11Zby Kusluvan, Salih.<br/>Call Number 647.94068 KUS<br/>Publication Date 2012<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=3021746">Click here to view book</a><br/>Tourism supply chain management / Haiyan Song.ent://SD_ILS/0/SD_ILS:314202024-05-15T11:12:11Z2024-05-15T11:12:11Zby Song, Haiyan.<br/>Call Number 338.4791 SON<br/>Publication Date 2012 2011<br/>Format: Books<br/>Strategic Management in the International Hospitality and Tourism Industry [electronic resource].ent://SD_ILS/0/SD_ILS:342452024-05-15T11:12:11Z2024-05-15T11:12:11Zby Okumus, Fevzi.<br/>Call Number 647.940684<br/>Publication Date 2012<br/>Summary Strategic Management for Hospitality and Tourism is a vital text for all those studying cutting edge theories and views on strategic management. Unlike others textbooks in this area, it goes further than merely contextualizing strategic management for hospitality and tourism, and avoids using a prescriptive, or descriptive approach. It looks instead, at the latest in strategic thinking and theories, and provides critical and analytical discussion as to how and if these models and theories can be applied to the industry, within specific contexts such as culture, profit and non-profi<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=546608">Click here to view book</a><br/>Principles of management for the hospitality industry [electronic resource] / Dana Tesone.ent://SD_ILS/0/SD_ILS:342482024-05-15T11:12:11Z2024-05-15T11:12:11Zby Tesone, D. V. (Dana V.)<br/>Call Number 647.94068 TES<br/>Publication Date 2012<br/>Summary It is vital for hospitality management students to understand key management concepts as part of the complex and intimate nature of the services industry. Principles of Management for the Hospitality Industry is designed specifically for hospitality students who need to be able to use management tools and techniques to become successful hospitality managers. By placing you at the heart of an imaginary workplace this book offers the opportunity to work through all of the items of discussion for each topic. The chapter begins with a scenario to prompt an exploration of a given<br/>Format: Electronic Resources<br/><a href="http://ezproxy.angliss.edu.au/login?url=http://angliss.eblib.com.au/patron/FullRecord.aspx?p=548860">Click here to view book</a><br/>Introduction to the hospitality industry / Clayton W. Barrows, Tom Powers, Dennis Reynolds.ent://SD_ILS/0/SD_ILS:1581492024-05-15T11:12:11Z2024-05-15T11:12:11Zby Barrows, Clayton W., author.<br/>Call Number 647.94068 BAR<br/>Publication Date 2012<br/>Summary "Readers preparing to work in hospitality will enter a field that is quickly evolving. The rise of the global economy, ecotourism, internet commerce, and changing consumer demands are just some of the factors they will be dealing with in this exciting and dynamic industry. This new edition gives readers the foundation they need to thrive in today's hospitality industry, covering everything from finance to operational issues. The Eighth Edition of Introduction to the Hospitality Industry features both historical perspectives and discussions of new trends in a variety of sectors. This edition includes additional international examples of hospitality and tourism operations have been included throughout the text. This book covers all the latest trends, challenges, and opportunities in the hospitality industry. Readers will have a strong overview of the industry, where it fits into the broader world, the major issues and challenges in the field, and the many possible career paths that await them"--Provided by publisher.<br/>Format: Books<br/>Responsible hospitality [electronic resource] / Rebecca Hawkins and Paulina Bohdanowicz.ent://SD_ILS/0/SD_ILS:335722024-05-15T11:12:11Z2024-05-15T11:12:11Zby Hawkins, Rebecca.<br/>Call Number 338.4764794 HAW<br/>Publication Date 2011<br/>Summary The first book to bring together environmental theory and the responsible hospitality debate to define how far the industry has gone and what is left to achieve.<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=835808">Click here to view book</a><br/>Tourism Supply Chain Management [electronic resource].ent://SD_ILS/0/SD_ILS:338592024-05-15T11:12:11Z2024-05-15T11:12:11Zby Song, Haiyan.<br/>Call Number 910.687<br/>Publication Date 2011<br/>Summary Fierce global competition in the tourism industry is now focused on integral parts of supply chains rather than on individual firms. The highly competitive environment has forced tourism firms to look for ways to enhance their competitive advantage. Tourism products are often viewed by consumers as a value-added chain of different service components and identifying ways to effectively manage the interrelated tourism business operations will enable tourism firms to better meet customer needs and accomplish business goals thus maintaining competitive advantage over their equally efficient rivals<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=958645">Click here to view book</a><br/>Timeshare Resort Operations : A Guide to Management Practice / Randall Upchurch, Conrad Lashley.ent://SD_ILS/0/SD_ILS:2904382024-05-15T11:12:11Z2024-05-15T11:12:11Zby Upchurch, Randall, author.<br/>Call Number 647.94068 UPC<br/>Publication Date 2011<br/>Summary This book provides a complete overview of timeshare development and operation models. The authors take a comprehensive look at the present and future of this growing segment of the hospitality industry, including specialized approaches to marketing, human resources, service quality, finance, legal considerations and professional ethics. Timeshare, or vacation ownership, is a relatively recent leisure phenomenon. It emerged in the late 1950s as a way to secure extra capital resources to fund property expansion. Shareholders had the right to use these properties on a regular basis. Although arrangements have grown in complexity and variation, the model allows for customers to buy rights to use a property for a fixed time period each year. Timeshare arrangements have experienced rapid international growth particularly in the last fifteen to twenty years and are now an important vacation arrangement. Most of the world's major hotel and resort developers now operate timeshare properties. Firms like Marriott, Hilton, Hyatt, Disney and Ramada have brought a new formality and legitimacy to timeshare development and operation.<br/>Format: Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=269964">Click here to view book</a><br/>Strategic management for hospitality and tourism / Fevzi Okumus, Levent Altinay, Prakash Chathoth.ent://SD_ILS/0/SD_ILS:1527762024-05-15T11:12:11Z2024-05-15T11:12:11Zby Okumus, Fevzi<br/>Call Number 647.94068 OKU<br/>Publication Date 2010<br/>Summary Strategic Management in the International Hospitality Industry: content and process, is a vital text for all those studying cutting edge theories and views on strategic management. Unlike others textbooks in this area, it goes further than merely contextualising strategic management for hospitality and tourism, and avoids using a prescriptive, or descriptive approach. It looks instead, at the latest in strategic thinking and theories, and provides critical and analytical discussion as to how and if these models and theories can be applied to the industry, within specific contexts such as culture, profit and non-profit organisations. Key features: Cutting edge approach: applies advance and recent strategic management views into tourism and hospitality field. Critical treatment: provides critical discussions about whether and how strategic models/theories can be applied into the hospitality and tourism field. Sensitive to specific contexts: As the tourism and hospitality industry has become one of the largest industries worldwide, discusses how strategic management concepts can be applied in different cultures and profit and non-profit tourism organizations. With supporting case studies related to the strategy content, context and process, from international industries such as, Radisson, McDonalds, Carnival Cruiselines and Disney, this text consist of five main sections: introduction, strategy content, strategy context, strategy process and cases. Each of the chapters within these sections has a thorough pedagogic structure consisting of a bulleted introduction, examples and vignettes, discussions points, exercises, case studies and further reading and web sites. Strategic Management in the International Hospitality and Tourism Industry: content and process also provides online support material for tutors and students, in the form of guidelines for instructors on how to use the textbook, PowerPoint presentations and case studies plus additional exercises and web links for students. * Comprehensive coverage of both traditional and contemporary perspectives within strategic management in the applied context of the international hospitality and tourism industry. * Critical discussions about whether and how strategic models/theories can be applied into the hospitality and tourism field. * Up-to-date case studies related to the strategy content, context and process from an international overview, including Carnival Cruiselines, Four Seasons Regent Hotels, Disney and McDonalds.<br/>Format: Electronic Resources<br/>Entrepreneurship and small business management in the hospitality industry / by Darren Lee-Ross, Conrad Lashley.ent://SD_ILS/0/SD_ILS:276502024-05-15T11:12:11Z2024-05-15T11:12:11Zby Lee-Ross, Darren.<br/>Call Number 647.94068 LEE<br/>Publication Date 2009<br/>Format: Books<br/>Introduction to management in the hospitality industry / Clayton W. Barrows, Tom Powers.ent://SD_ILS/0/SD_ILS:1527402024-05-15T11:12:11Z2024-05-15T11:12:11Zby Barrows, Clayton W.<br/>Call Number 647.94068 BAR<br/>Publication Date 2009<br/>Summary "Students seeking management careers in hospitality will enter a dynamic industry filled with opportunities. The rewards are many, but so are the challenges. Today's hospitality managers must deal with such complex factors as globalization, terrorism threats, ecotourism, internet commerce, new business and financial models, and rapidly changing consumer demands. Introduction to Management in the Hospitality Industry, Ninth Edition, gives students the industry know-how and the management skills needed to thrive in all aspects of the field, from food service to lodging to tourism. In this latest edition, authors have brought the text thoroughly up to date by featuring new and emerging companies, new technologies, and new ways of doing business. Covering everything from careers to operations to finance, the text offers the most comprehensive and engaging introduction to this exciting field. Upon successful completion of this text, readers will have a strong grasp of the many facets of the hospitality industry. Moreover, they'll understand the issues and challenges facing managers in the industry and the many possible career paths that await them." -- Publisher description.<br/>Format: Books<br/><a href="http://www.loc.gov/catdir/enhancements/fy0826/2007021306-b.html">Contributor biographical information</a>
<a href="http://www.loc.gov/catdir/enhancements/fy0826/2007021306-d.html">Publisher description</a>
<a href="http://www.loc.gov/catdir/toc/ecip0719/2007021306.html">Table of contents only</a><br/>Introduction to management in the hospitality industry [electronic resource] / Clayton W. Barrows, Tom Powers.ent://SD_ILS/0/SD_ILS:341892024-05-15T11:12:11Z2024-05-15T11:12:11Zby Barrows, Clayton W.<br/>Call Number 647.068 BAR<br/>Publication Date 2008<br/>Summary Introduction to Management in the Hospitality Industry, Ninth Edition gives you the industry know-how and the management skills needed to thrive in all aspects of the field, from food service to lodging to tourism. In this latest edition, the authors have brought the text thoroughly up to date by featuring new and emerging companies, new technologies, and new ways of doing business. Covering everything from careers to operations to finance, the text offers the most comprehensive and engaging introduction to this exciting field possible.<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=335705">Click here to view book</a><br/>How Should Niagara Region Respond to the Challenges it Faces and Find Solutions to Preserve and Develop its Tourism Industry? [electronic resource] : How Should Niagara Region Respond to the Challenges it Faces and Find Solutions to Preserve and Develop its Tourism Industryent://SD_ILS/0/SD_ILS:1571722024-05-15T11:12:11Z2024-05-15T11:12:11Zby Jayawardena, Dr Chandana.<br/>Call Number 974.798<br/>Publication Date 2008<br/>Summary The purpose of this e-book is to provide a backdrop to tourism challenges and solutions in the Niagara Region, and to present the key points discussed during the 2007 WHATT roundtable discussion in the Niagara Region, Canada. The rationale for the e-book is that the private sector and academia must work together in identifying the root causes for key problems and then find practical solutions. Often it is the public sector that leads this process, but it was felt that the private sector and academia should become proactive in finding practical solutions.<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=348636">Click here to view book</a><br/>International Journal of Contemporary Hospitality Management (Worldwide Hospitality and Tourism Themes), Volume 20, Issue 7 [electronic resource] : What are the Contemporary Human Resource Issues for Talent Management in Hospitality and Tourism?ent://SD_ILS/0/SD_ILS:1559272024-05-15T11:12:11Z2024-05-15T11:12:11Zby D'Annunzio-Green, Norma.<br/>Call Number 647.94 INT<br/>Publication Date 2008<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=3009201">Click here to view book</a><br/>A host of opportunities : an introduction to hospitality management / Hubert B. Van Hoof ... [et al.]ent://SD_ILS/0/SD_ILS:238072024-05-15T11:12:11Z2024-05-15T11:12:11Zby Van Hoof, Hubert B.<br/>Call Number 647.94068 HOS<br/>Publication Date 2007<br/>Format: Books<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip065/2005037609.html">http://www.loc.gov/catdir/toc/ecip065/2005037609.html</a><br/>Introduction to management in the hospitality industry / Tom Powers, Clayton W. Barrows.ent://SD_ILS/0/SD_ILS:214692024-05-15T11:12:11Z2024-05-15T11:12:11Zby Powers, Thomas F.<br/>Call Number 647.94068 POW<br/>Publication Date 2006<br/>Format: Books<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0417/2004009419.html">http://www.loc.gov/catdir/toc/ecip0417/2004009419.html</a><br/>Introduction to hospitality management / John R. Walker.ent://SD_ILS/0/SD_ILS:239362024-05-15T11:12:11Z2024-05-15T11:12:11Zby Walker, John R., 1944-<br/>Call Number 647.94068 WAL<br/>Publication Date 2006<br/>Format: Books<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip069/2006007209.html">http://www.loc.gov/catdir/toc/ecip069/2006007209.html</a><br/>Managerial competence within the hospitality and tourism service industries : global cultural contextual analysis / John Saee.ent://SD_ILS/0/SD_ILS:241992024-05-15T11:12:11Z2024-05-15T11:12:11Zby Saee, John.<br/>Call Number 647.94068 SAE<br/>Publication Date 2006<br/>Summary "This timely book examines cross-cultural managerial communication competence and its application within the service industry. Focusing particularly on the hospitality and tourism industry, John Saee examines the cross-cultural implications of competence across all managerial functions: planning, workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing." "This is the first detailed study - at a national level - of current psychological and sociological theories of intercultural communication, linked to an investigation of the management of cultural diversity in the workplace within a multicultural society, a study which has global implications. This cutting-edge research advances new modalities of best practice on managerial competence which can be equally applied to all other industries around the world confronted with cultural diversity in the workplace."--BOOK JACKET.<br/>Format: Books<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip068/2006004796.html">http://www.loc.gov/catdir/toc/ecip068/2006004796.html</a><br/>Hospitality, tourism, and lifestyle concepts : implications for quality management and customer satisfaction / Maree Thyne, Eric Laws, editors.ent://SD_ILS/0/SD_ILS:246852024-05-15T11:12:11Z2024-05-15T11:12:11Zby Laws, Eric, 1945-<br/>Call Number 647.94068 HOS<br/>Publication Date 2004<br/>Summary "Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction is a comprehensive benchmark review of how lifestyle concepts can be applied to the hospitality and tourism industry. Noted authorities present multifaceted viewpoints examining a range of topics, such as matching the lifestyles of tourism providers and guests, lifestyle segmentation studies, and methodological issues in lifestyle segmentation research. You'll learn how the consideration of lifestyle concepts can improve the effectiveness of marketing in addition to providing quality management and improved customer satisfaction in the hospitality and tourism industry."--BOOK JACKET.<br/>Format: Books<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0420/2004016723.html">http://www.loc.gov/catdir/toc/ecip0420/2004016723.html</a><br/>Introduction to management in the hospitality industry / Tom Powers, Clayton W. Barrows.ent://SD_ILS/0/SD_ILS:271622024-05-15T11:12:11Z2024-05-15T11:12:11Zby Powers, Thomas F.<br/>Call Number 647.94068 POW<br/>Publication Date 2003 2002<br/>Format: Books<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/wiley021/2001045582.html">http://www.loc.gov/catdir/toc/wiley021/2001045582.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/wiley036/2001045582.html">http://www.loc.gov/catdir/description/wiley036/2001045582.html</a><br/>Dimensions of the hospitality industry / Paul R. Dittmer.ent://SD_ILS/0/SD_ILS:1571092024-05-15T11:12:11Z2024-05-15T11:12:11Zby Dittmer, Paul.<br/>Call Number 647.94068 DIT<br/>Publication Date 2002<br/>Format: Books<br/><a href="http://www.loc.gov/catdir/toc/onix07/2001017913.html">Table of Contents</a>
<a href="http://www.loc.gov/catdir/description/wiley036/2001017913.html">Publisher description</a><br/>Quality service : what every hospitality manager needs to know / William B. Martin.ent://SD_ILS/0/SD_ILS:1580212024-05-15T11:12:11Z2024-05-15T11:12:11Zby Martin, William B.<br/>Call Number 647.95068 MAR<br/>Publication Date 2002<br/>Summary Quality Service, What Every Hospitality Manager Needs to Know is a genuine hospitality manager's guide to successful customer service. In an easy-to-read style, it tells you everything you need to know about transforming everyday humdrum hospitality into a level of customer service that others will rave about. This book addresses the needs of the entire spectrum of hospitality including foodservice and lodging operations, clubs, theme parks and the entire travel and tourism industry. It provides a simple step-by-step approach to creating and maintaining a hospitality organization where quality service thrives. Its thirty-two application exercises and numerous examples in every chapter make its contents easily adaptable to the specific needs of any hospitality organization. --BOOK JACKET.<br/>Format: Books<br/>Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverly Sparks, editors.ent://SD_ILS/0/SD_ILS:150692024-05-15T11:12:11Z2024-05-15T11:12:11Zby Sparks, Beverley.<br/>Call Number 647.940685 SER<br/>Publication Date 2001<br/>Format: Books<br/>Dimensions of the hospitality industry : an introduction / Paul R. Dittmer, Gerald G. Griffin.ent://SD_ILS/0/SD_ILS:109552024-05-15T11:12:11Z2024-05-15T11:12:11Zby Dittmer, Paul.<br/>Call Number 647.94068 DIT<br/>Publication Date 1997<br/>Format: Books<br/>Hospitality world! : an introduction / Harold Lane and Denise Dupre.ent://SD_ILS/0/SD_ILS:109582024-05-15T11:12:11Z2024-05-15T11:12:11Zby Lane, Harold E.<br/>Call Number 647.94068 LAN<br/>Publication Date 1997<br/>Format: Books<br/>Productivity management in hospitality and tourism / edited by Nick Johns.ent://SD_ILS/0/SD_ILS:116792024-05-15T11:12:11Z2024-05-15T11:12:11Zby Johns, Nick<br/>Call Number 647.94068 PRO<br/>Publication Date 1996<br/>Format: Books<br/>