Search Results for tourism - Narrowed by: Tourism -- Customer services.

Service Encounters in Tourism, Events and Hospitality : Staff Perspectives.

2024-05-14T13:20:39Z

by Firth, Miriam.
Call Number 338.4791 FIR
Publication Date 2020
Summary This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.
Format: Electronic Resources
Click here to view book

Quality Services and Experiences in Hospitality and Tourism / editors, Liping A. Cai, Pooya Alaedini.

2024-05-14T13:20:39Z

by Cai, Liping A., editor.
Call Number 658.812 QUA
Publication Date 2018
Summary This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses the perspectives of both providers and recipients of quality services across a wide spectrum of hospitality and tourism sectors.
Format: Electronic Resources
Click here to view

Customer service for tourism and hospitality [electronic resource] / Simon Hudson, Louise Hudson.

2024-05-14T13:20:39Z

by Hudson, Simon
Call Number 647.94068 HUD
Publication Date 2012
Summary Provides the 'whys' and 'hows'of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more.
Format: Electronic Resources
Click here to view book Click here to view book

Customer service in the tourism industry / written and compiled by Lee Perlitz.

2024-05-14T13:20:39Z

by Perlitz, Lee, author.
Call Number 338.4791 PER
Publication Date 2001 1999 1998 1997 1996
Format: Books