Search Results for tourism management - Narrowed by: 2001-2008SirsiDynix Enterprisehttps://wait.sdp.sirsidynix.net.au/client/en_US/WAILRC/WAILRC/qu$003dtourism$002bmanagement$0026qf$003dPUBDATE$002509Publication$002bDate$0025092001-2008$0025092001-2008$0026ps$003d300?dt=list2024-05-14T21:13:27ZTourism management / Neil Leiper.ent://SD_ILS/0/SD_ILS:195652024-05-14T21:13:27Z2024-05-14T21:13:27Zby Leiper, Neil.<br/>Call Number 338.4791 LEI<br/>Publication Date 2004<br/>Format: Books<br/>Tourism management / David Weaver, Laura Lawton.ent://SD_ILS/0/SD_ILS:227922024-05-14T21:13:27Z2024-05-14T21:13:27Zby Weaver, David B. (David Bruce)<br/>Call Number 338.479194 WEA<br/>Publication Date 2006<br/>Format: Books<br/>Tourism impacts, planning and management / Peter Mason.ent://SD_ILS/0/SD_ILS:185722024-05-14T21:13:27Z2024-05-14T21:13:27Zby Mason, Peter Geoffrey.<br/>Call Number 338.4791068 MAS<br/>Publication Date 2003<br/>Format: Books<br/>Tourism impacts, planning and management / Peter Mason.ent://SD_ILS/0/SD_ILS:269842024-05-14T21:13:27Z2024-05-14T21:13:27Zby Mason, Peter Geoffrey.<br/>Call Number 338.4791068 MAS<br/>Publication Date 2008<br/>Summary "'Tourism Impacts, Planning and Management' is a unique text, which links these three key areas of tourism: impacts, planning and management. Tourism impacts are multi-faceted and therefore are difficult to plan for and manage. This book looks at all the key players involved - be they tourists, host communities or industry members - and considers a number of approaches and techniques for managing tourism successfully. Now in a second edition this bestselling text has been fully updated to include updated statistics and case studies, including new cases on tourism planning in Dubai, Antarctic/Arctic visitor management, wilderness area management in Montana, 7/7 bombings in the UK and terrorism in Egypt. It also includes new material on governments and planning, the role of tour guides, interpretation, information technology, crisis management and terrorism. Divided into four parts, this text discusses: * The growth, development and impacts of tourism * Tourism planning and management: concepts, issues and key players * Tools and techniques in tourism planning and management: education, regulation and information technology * The future of tourism planning and management: issues of sustainability and the future Up-to-date, international case studies are used to illustrate and provide a real-life context for the theories discussed. Exercises are also included to consolidate learning." -- Publisher's website.<br/>Format: Books<br/>Crisis management in the tourism industry / Dirk Glaesser.ent://SD_ILS/0/SD_ILS:241052024-05-14T21:13:27Z2024-05-14T21:13:27Zby Glaesser, Dirk.<br/>Call Number 338.4791 GLA<br/>Publication Date 2006<br/>Format: Books<br/>Tourism Management and Marketing, 1 & 2 [electronic resource].ent://SD_ILS/0/SD_ILS:1550362024-05-14T21:13:27Z2024-05-14T21:13:27Zby Singh, Manpal.<br/>Call Number 910.68<br/>Publication Date 2008<br/>Summary Tourism is a flourishing sector nowadays. As the tourism industry has grown exponentially in the past few decades, its proper management and marketing assumed an important role. As for management, there are certain tasks, which have to be taken into account for a number of different reasons. Gathering, maintaining and compiling information about the tourists is of greatest important. Be it a domestic or international, inbound or out-bond tour, providing tourists` information, healthy interaction with them, chalking out plans to cut down expenses and providing the tourists with maximum facilit<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=588129">Click here to view book</a><br/>Tourism Management and Marketing, Volume II [electronic resource].ent://SD_ILS/0/SD_ILS:1581322024-05-14T21:13:27Z2024-05-14T21:13:27Zby Singh, Manpal.<br/>Call Number XX(158132.1)<br/>Publication Date 2007<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=4385663">Click here to view book</a><br/>Tourism Management [electronic resource] : Analysis, Behaviour and Strategyent://SD_ILS/0/SD_ILS:341842024-05-14T21:13:27Z2024-05-14T21:13:27Zby Woodside, A.<br/>Call Number 338.4791<br/>Publication Date 2007<br/>Summary Planning and implementing successful tourism programmes requires in depth predictions of tourist behaviour. This title provides coverage of sense making, planning, implementing, evaluating and administering tourism marketing and management programmes. It offers useful descriptions, tools, and examples of tourism management decision-making.<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=327879">Click here to view book</a><br/>Tourism management : managing for change / Stephen J. Page.ent://SD_ILS/0/SD_ILS:270482024-05-14T21:13:27Z2024-05-14T21:13:27Zby Page, Stephen, 1963-<br/>Call Number 338.4791068 PAG<br/>Publication Date 2007<br/>Summary "Tourism Management, has been fully revised with updated statistics and brand new case studies. Written in a user-friendly, jargon-free and engaging style, this is the ultimate student-friendly text, and a vital introduction to this exciting, ever-changing area of study. This second edition includes brand new material on new issues such as space tourism, innovations in low-cost land and air travel and the potential impact of the forthcoming 2012 Olympics."--BOOK JACKET.<br/>Format: Books<br/>Tourism management : managing for change / Stephen J. Page.ent://SD_ILS/0/SD_ILS:184192024-05-14T21:13:27Z2024-05-14T21:13:27Zby Page, Stephen, 1963-<br/>Call Number 338.4791 PAG<br/>Publication Date 2003<br/>Summary "Tourism Management: managing for change is a complete synthesis of tourism, from its beginnings, through to the major impacts it has on today's global community, the environment and economy. Provocative and stimulating, it challenges the conventional thinking and generates reflection, thought and debate via the use of global examples and case studies such as the impacts of 9/11 and the terrorist attack in Bali."--BOOK JACKET.<br/>Format: Books<br/>Publisher description <a href="http://www.loc.gov/catdir/description/els031/2003045322.html">http://www.loc.gov/catdir/description/els031/2003045322.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/els031/2003045322.html">http://www.loc.gov/catdir/toc/els031/2003045322.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/els031/2003045322.html">http://www.loc.gov/catdir/description/els031/2003045322.html</a> Table of contents <a href="http://www.loc.gov/catdir/toc/els031/2003045322.html">http://www.loc.gov/catdir/toc/els031/2003045322.html</a><br/>Tourism Development [electronic resource] : Economics, Management, and Strategyent://SD_ILS/0/SD_ILS:1559912024-05-14T21:13:27Z2024-05-14T21:13:27Zby Ramos, Alejandro D.<br/>Call Number 910.68<br/>Publication Date 2008<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=3018381">Click here to view book</a><br/>eTourism : information technology for strategic tourism management / Dimitrios Buhalis.ent://SD_ILS/0/SD_ILS:246742024-05-14T21:13:27Z2024-05-14T21:13:27Zby Buhalis, Dimitrios.<br/>Call Number 338.47910285 BUH<br/>Publication Date 2003<br/>Summary "This book is aimed at advanced undergraduate and postgraduate students in business, tourism and hospitality programmes who need to explore how they can use ICTs in a strategic context. It is also anticipated that researchers and practitioners will find it useful and stimulating."--BOOK JACKET.<br/>Format: Books<br/>Tourism Management in the 21st Century [electronic resource].ent://SD_ILS/0/SD_ILS:1559892024-05-14T21:13:27Z2024-05-14T21:13:27Zby Chang, Peter R.<br/>Call Number 910.68<br/>Publication Date 2008<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=3018066">Click here to view book</a><br/>Tourism management [electronic resource] : managing for change / Stephen Page.ent://SD_ILS/0/SD_ILS:1495572024-05-14T21:13:27Z2024-05-14T21:13:27Zby Page, Stephen, 1963-<br/>Call Number 338.4791 PAG<br/>Publication Date 2007<br/>Summary Tourism Management: managing for change is a complete synthesis of tourism, from its beginnings through to the major impacts it has on today's global community, the environment and economy. Provocative and stimulating, it challenges the conventional thinking and generates reflection, thought and debate. This bestselling book is now in its second edition and has been fully revised with updated statistics and a complete set of brand new case studies. Tourism Management covers the fundamentals of tourism, introducing the following key concepts: * The development of tourism * Tourism supply and de<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=294421">Click here to view book</a><br/>Religious Tourism and Pilgrimage Management [electronic resource] : An International Perspectiveent://SD_ILS/0/SD_ILS:1571612024-05-14T21:13:27Z2024-05-14T21:13:27Zby Morpeth, N.D.<br/>Call Number 203.51<br/>Publication Date 2007<br/>Summary Religion and spirituality are common motivations for travel, with many major tourist destinations having developed largely as a result of their connections to sacred people, places and events. Describing practical applications, models and case studies, this book provides an insight into the management of religious tourism, covering both ancient sacred sites and emerging destinations. It fully explores the pressures on sacred spaces to become commercialised and festivalised arenas, while still maintaining their religious and spiritual integrity.<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=295120">Click here to view book</a><br/>Human resource management for the hospitality and tourism industries / Dennis Nickson.ent://SD_ILS/0/SD_ILS:319202024-05-14T21:13:27Z2024-05-14T21:13:27Zby Nickson, Dennis.<br/>Call Number 647.940683 NIC<br/>Publication Date 2007<br/>Format: Books<br/>Human resource management for the hospitality and tourism industries / Dennis Nickson.ent://SD_ILS/0/SD_ILS:240972024-05-14T21:13:27Z2024-05-14T21:13:27Zby Nickson, Dennis.<br/>Call Number 338.47910683 NIC<br/>Publication Date 2007<br/>Format: Books<br/>Strategic management for travel and tourism / Nigel Evans, David Campbell, George Stonehouse.ent://SD_ILS/0/SD_ILS:184342024-05-14T21:13:27Z2024-05-14T21:13:27Zby Evans, Nigel.<br/>Call Number 338.4791 STR<br/>Publication Date 2003<br/>Format: Books<br/>The business of tourism management / edited by John Beech and Simon Chadwick.ent://SD_ILS/0/SD_ILS:220122024-05-14T21:13:27Z2024-05-14T21:13:27Zby Beech, John G., 1947-<br/>Call Number 338.4791068 BUS<br/>Publication Date 2005<br/>Format: Books<br/>Human resource management for the hospitality and tourism industries [electronic resource] / Dennis Nickson.ent://SD_ILS/0/SD_ILS:318222024-05-14T21:13:27Z2024-05-14T21:13:27Zby Nickson, Dennis.<br/>Call Number 338.47910683 NIC<br/>Publication Date 2007<br/>Summary Human Resource Management for the Hospitality and Tourism Industries takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry.It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader pictu<br/>Format: Books<br/><a href="http://www.angliss.eblib.com.au/patron/FullRecord.aspx?p=285820">Click here to view book</a><br/>Management accounting for the hospitality, tourism and leisure industries : a strategic approach / Debra Adams.ent://SD_ILS/0/SD_ILS:1527772024-05-14T21:13:27Z2024-05-14T21:13:27Zby Adams, Debra.<br/>Call Number 647.940681 ADA<br/>Publication Date 2006<br/>Format: Books<br/>Marine Wildlife and Tourism Management [electronic resource] : Insights from the Natural and Social Sciencesent://SD_ILS/0/SD_ILS:324232024-05-14T21:13:27Z2024-05-14T21:13:27Zby Higham, J.<br/>Call Number 910.68<br/>Publication Date 2007<br/>Summary Demonstrates that through scientific approaches to understanding and managing tourist interactions with marine wildlife, sustainable marine tourism can be achieved.<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=327877">Click here to view book</a><br/>Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverly Sparks, editors.ent://SD_ILS/0/SD_ILS:150692024-05-14T21:13:27Z2024-05-14T21:13:27Zby Sparks, Beverley.<br/>Call Number 647.940685 SER<br/>Publication Date 2001<br/>Format: Books<br/>New frontiers in marine tourism : diving experiences, sustainability, management / edited by Brian Garrod, Stefan Gössling.ent://SD_ILS/0/SD_ILS:269742024-05-14T21:13:27Z2024-05-14T21:13:27Zby Garrod, B. (Brian)<br/>Call Number 338.4791 NEW<br/>Publication Date 2008<br/>Format: Books<br/>Marine mammals : fisheries, tourism and management issues / Nick Gales, Mark Hindell and Roger Kirkwood, editors.ent://SD_ILS/0/SD_ILS:251492024-05-14T21:13:27Z2024-05-14T21:13:27Zby Gales, Nicholas J.<br/>Call Number 333.9595 MAR<br/>Publication Date 2003<br/>Summary "Brings together contributions from 68 leading scientists from 12 countries to provide a comprehensive, up-to-date review on the way we manage our interactions with whales, dolphins, seals and dugongs. The book examines how we have fared conserving the world?s marine mammal populations, with a focus on the key issues of fisheries and tourism. From a unique southern hemisphere perspective, the authors consider how science informs the culling debate, how wild fisheries and aquaculture interact with marine mammal populations and how we might manage the effects of whale, dolphin and seal watching industries. The authors also address other issues such as the way in which ethics, genetics, acoustics, ecosystem models and pollution influence the management and conservation of marine mammals. Marine Mammals is an invaluable and accessible resource for all those involved with marine mammals, including scientists, managers, policy makers, industry representatives and students."--Publisher website.<br/>Format: Books<br/>Table of contents <a href="http://www.publish.csiro.au/samples/MarineMammalsContents.pdf">http://www.publish.csiro.au/samples/MarineMammalsContents.pdf</a>
Sample chapter 1 <a href="http://www.publish.csiro.au/samples/MarineMammalsSample.pdf">http://www.publish.csiro.au/samples/MarineMammalsSample.pdf</a><br/>Sport, recreation and tourism event management : theoretical and practical dimensions / Cheryl Mallen and Lorne J. Adams.ent://SD_ILS/0/SD_ILS:309752024-05-14T21:13:27Z2024-05-14T21:13:27Zby Mallen, Cheryl.<br/>Call Number 394.2068 MAL<br/>Publication Date 2008<br/>Format: Books<br/>Food tourism around the world : development, management, and markets / edited by C. Michael Hall ... [et al.].ent://SD_ILS/0/SD_ILS:181792024-05-14T21:13:27Z2024-05-14T21:13:27Zby Hall, Colin Michael, 1961-<br/>Call Number 338.4791 FOO<br/>Publication Date 2003<br/>Format: Books<br/>Natural area tourism : ecology, impacts, and management / David Newsome, Susan A. Moore, and Ross K. Dowling.ent://SD_ILS/0/SD_ILS:162022024-05-14T21:13:27Z2024-05-14T21:13:27Zby Newsome, D. (David), 1951-<br/>Call Number 338.4791 NEW<br/>Publication Date 2002 2001<br/>Format: Books<br/>Hospitality, tourism, and lifestyle concepts : implications for quality management and customer satisfaction / Maree Thyne, Eric Laws, editors.ent://SD_ILS/0/SD_ILS:246852024-05-14T21:13:27Z2024-05-14T21:13:27Zby Laws, Eric, 1945-<br/>Call Number 647.94068 HOS<br/>Publication Date 2004<br/>Summary "Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction is a comprehensive benchmark review of how lifestyle concepts can be applied to the hospitality and tourism industry. Noted authorities present multifaceted viewpoints examining a range of topics, such as matching the lifestyles of tourism providers and guests, lifestyle segmentation studies, and methodological issues in lifestyle segmentation research. You'll learn how the consideration of lifestyle concepts can improve the effectiveness of marketing in addition to providing quality management and improved customer satisfaction in the hospitality and tourism industry."--BOOK JACKET.<br/>Format: Books<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0420/2004016723.html">http://www.loc.gov/catdir/toc/ecip0420/2004016723.html</a><br/>Cases in hospitality and tourism management / edited by Robert M. O'Halloran, Ken Jarvis, Amy Allen-Chabot.ent://SD_ILS/0/SD_ILS:216242024-05-14T21:13:27Z2024-05-14T21:13:27Zby Jarvis, Ken.<br/>Call Number 647.94068 CAS<br/>Publication Date 2006<br/>Summary "Cases in Hospitality and Tourism Management is a compilation of cases contributed by authors from around the world. Students encounter real-life situations that enhance their learning experience. Organized by industry segment, the book's cases examine planning, human resources, marketing, menu management, product development, financial management, franchises, resorts, clubs, productivity, employee motivation, leadership, and other topics. Questions at the end of each case stimulate critical-thinking and decision-making skills."--BOOK JACKET.<br/>Format: Regular print<br/>Tourism management and policy [electronic resource] : perspectives from Singapore / editors, Tan Ern Ser, Brenda S.A. Yeoh, Jennifer Wang.ent://SD_ILS/0/SD_ILS:2552652024-05-14T21:13:27Z2024-05-14T21:13:27Zby Tan, Ern Ser.<br/>Call Number 338.47915957045 21<br/>Publication Date 2001<br/>Summary Tourism development is not merely about boosting tourist figures and bringing in more tourist dollars. Undoubtedly, it has to do with developing tourism resources, infrastructure, products and attractions, but it is also about a society, polity and economy meeting the challenges of globalization, the new millennium, and nation-building. This volume deals with those issues from different perspectives and through the case of Singapore, a city-state highly integrated into the global economy. It addresses specific areas like tourism manpower, theme parks and beaches, as well as the broader issues of economic strategy, political economy, and culture. Collectively, the articles in the book should provide readers with a sense of where Singapore has gone and where it is in terms of tourism management and policy.<br/>Format: Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=514279">Click here to view</a><br/>Human resource management : international perspectives in hospitality and tourism / edited by Norma D'Annunzio-Green, Gillian A. Maxwell and Sandra Watson.ent://SD_ILS/0/SD_ILS:165372024-05-14T21:13:27Z2024-05-14T21:13:27Zby Watson, Sandra.<br/>Call Number 647.940683 HUM<br/>Publication Date 2002<br/>Format: Books<br/>International Journal of Contemporary Hospitality Management (Worldwide Hospitality and Tourism Themes), Volume 20, Issue 7 [electronic resource] : What are the Contemporary Human Resource Issues for Talent Management in Hospitality and Tourism?ent://SD_ILS/0/SD_ILS:1559272024-05-14T21:13:27Z2024-05-14T21:13:27Zby D'Annunzio-Green, Norma.<br/>Call Number 647.94 INT<br/>Publication Date 2008<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=3009201">Click here to view book</a><br/>Tourism distribution channels : practices, issues and transformations / [edited by] Dimitrios Buhalis and Eric Laws.ent://SD_ILS/0/SD_ILS:166612024-05-14T21:13:27Z2024-05-14T21:13:27Zby Buhalis, Dimitrios.<br/>Call Number 338.4791 TOU<br/>Publication Date 2001<br/>Format: Books<br/>How to travel free as an international tour director / by G.E. Mitchell.ent://SD_ILS/0/SD_ILS:2332212024-05-14T21:13:27Z2024-05-14T21:13:27Zby Mitchell, G. E.<br/>Call Number 338.4791023 22<br/>Publication Date 2005<br/>Format: Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=225288">Click here to view</a><br/>How to start a tour guiding business : a "how-to" manual for the thousands of people who want to discover the world of travel as a career / by G.E. Mitchell.ent://SD_ILS/0/SD_ILS:2332222024-05-14T21:13:27Z2024-05-14T21:13:27Zby Mitchell, G. E.<br/>Call Number 338.4791023 22<br/>Publication Date 2005<br/>Format: Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=225289">Click here to view</a><br/>Managerial competence within the hospitality and tourism service industries : global cultural contextual analysis / John Saee.ent://SD_ILS/0/SD_ILS:241992024-05-14T21:13:27Z2024-05-14T21:13:27Zby Saee, John.<br/>Call Number 647.94068 SAE<br/>Publication Date 2006<br/>Summary "This timely book examines cross-cultural managerial communication competence and its application within the service industry. Focusing particularly on the hospitality and tourism industry, John Saee examines the cross-cultural implications of competence across all managerial functions: planning, workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing." "This is the first detailed study - at a national level - of current psychological and sociological theories of intercultural communication, linked to an investigation of the management of cultural diversity in the workplace within a multicultural society, a study which has global implications. This cutting-edge research advances new modalities of best practice on managerial competence which can be equally applied to all other industries around the world confronted with cultural diversity in the workplace."--BOOK JACKET.<br/>Format: Books<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip068/2006004796.html">http://www.loc.gov/catdir/toc/ecip068/2006004796.html</a><br/>Travel & tour management / Warwick Frost.ent://SD_ILS/0/SD_ILS:185412024-05-14T21:13:27Z2024-05-14T21:13:27Zby Frost, Warwick.<br/>Call Number 338.4791 FRO<br/>Publication Date 2003<br/>Summary Travel and tour management in the real world, is an essential component of virtually all management positions in tourism. It is important that every tourism student has a reasonable knowledge of these sectors and how they interact with other segments.<br/>Format: Books<br/>Employment relations in the hospitality and tourism industries / Rosemary Lucas.ent://SD_ILS/0/SD_ILS:190352024-05-14T21:13:27Z2024-05-14T21:13:27Zby Lucas, Rosemary.<br/>Call Number 647.940683 LUC<br/>Publication Date 2003<br/>Summary "Employment Relations in the Hospitality and Tourism Industries presents a detailed review of employment relations within a distinctive and significant part of the service economy. Uniquely combining employment relations and the hospitality and tourism fields, this book draws on recently published sources to give readers a comprehensive and internationally comparative perspective on the subject area." "Employment Relations in the Hospitality and Tourism Industries is an invaluable resource for anyone studying hospitality and tourism, industrial relations and human resource management."--BOOK JACKET.<br/>Format: Books<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip046/2003014694.html">http://www.loc.gov/catdir/toc/ecip046/2003014694.html</a><br/>Recreation, Event, and Tourism Businesses [electronic resource].ent://SD_ILS/0/SD_ILS:1559802024-05-14T21:13:27Z2024-05-14T21:13:27Zby Pfister, Robert.<br/>Call Number 790.069<br/>Publication Date 2008<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=3011786">Click here to view book</a><br/>Managing Tourism Crises : Tourism Crises.ent://SD_ILS/0/SD_ILS:2888202024-05-14T21:13:27Z2024-05-14T21:13:27Zby Henderson, Joan C.<br/>Call Number 338.4791<br/>Publication Date 2007<br/>Summary In a world of increasing uncertainty it is vital that managers within the tourism industry are equipped with superior decision making skills and expertise necessary to deal with crisis conditions. Tourism Crises provides an effective synthesis of crisis management and tourism research with a solid theoretical foundation. It examines the principles and practices of crisis management within the context of tourism as a multi-sector industry. Using up to date international case studies, it tackles the following areas: · Political disturbance: the relationship between politics and tourism and political inspired tourism crises. · Social unrest: host-guest relations and tourists as targets of unrest · Economic instability: crises arising from fluctuating exchange rates and lack of investor confidence · Environmental conditions: natural disasters and health crises · Technological crises; transport accidents and crises arising from technical failure · Corporate crises. Human resource issues and questions of finance With a user-friendly learning structure, each chapter will assess the presence of and tendency towards particular types of crisis, supported by a series of examples and cases, which describe organisational situations, challenges and responses. Approaches to managing crises will be assessed and appropriate tools and techniques of crisis management are explored, enabling readers to gain an insight into this critical aspect of tourism decision making and equipping them with the skills and expertise necessary to deal with crisis conditions.<br/>Format: Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=282113">Click here to view book</a><br/>Understanding and managing tourism / John Richardson, Martin Fluker.ent://SD_ILS/0/SD_ILS:3008982024-05-14T21:13:27Z2024-05-14T21:13:27Zby Richardson, John I. (John Ivor), 1931-, author.<br/>Call Number 338.4791 RIC<br/>Publication Date 2008<br/>Summary Designed for higher education students undertaking tourism studies. It defines and discusses plus gives real world examples of the most important issues facing tourism today and the skills and knowledge tourism industry professionals need to understand and manage effectively.<br/>Format: Books<br/>Competitiveness in the Tourism Sector [electronic resource].ent://SD_ILS/0/SD_ILS:341942024-05-14T21:13:27Z2024-05-14T21:13:27Zby Hong, Wei-Chiang.<br/>Call Number 338.4791<br/>Publication Date 2008<br/>Summary International tourism is expected to be a major vehicle of economic development in industrializing countries in the 21st century, especially for Asia. To generate long-term growth, countries with tourism-based economies must develop strategies for employing their comparative advantages to achieve competitive advantages. However, competitiveness in the tourist industry is multi-dimensional and complex. This study evaluates the competitiveness of the Taiwanese tourism sector by a multi-dimensional framework. The theoretical model proposes that the competitiveness of tourist destinations should be composed of Ricardian comparative advantages (like the conditions of natural endowments and the degree of technological change); Porterian competitive advantages; tourism management, i.e., providing high quality education and job training, public goods, support services and reduced transaction costs to enhance comparative and competitive advantages; and environmental conditions.<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=371574">Click here to view book</a>
<a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=371574">http://angliss.eblib.com.au/patron/FullRecord.aspx?p=371574</a><br/>Understanding and managing tourism / John I. Richardson & Martin Fluker.ent://SD_ILS/0/SD_ILS:187602024-05-14T21:13:27Z2024-05-14T21:13:27Zby Richardson, John I. (John Ivor), 1931-<br/>Call Number 338.479194 TOU<br/>Publication Date 2004<br/>Format: Books<br/>Hospitality management : strategy and operations / Lynn Van Der Wagen and Anne Goonetilleke.ent://SD_ILS/0/SD_ILS:185612024-05-14T21:13:27Z2024-05-14T21:13:27Zby Van der Wagen, Lynn.<br/>Call Number 647.94068 VAN<br/>Publication Date 2003<br/>Format: Books<br/>Hospitality management : strategy and operations / Lynn Van Der Wagen, Anne Goonetilleke.ent://SD_ILS/0/SD_ILS:257022024-05-14T21:13:27Z2024-05-14T21:13:27Zby Van der Wagen, Lynn.<br/>Call Number 647.94068 VAN<br/>Publication Date 2007<br/>Summary Hospitality management, including operational management; human resource management; customer service management; and financial management. The book also covers quality customer service, business relationships and legal compliance.<br/>Format: Books<br/>eTourism case studies : management and marketing issues / edited by Roman Egger, Dimitrios Buhalis.ent://SD_ILS/0/SD_ILS:271032024-05-14T21:13:27Z2024-05-14T21:13:27Zby Egger, Roman.<br/>Call Number 338.47910285 ETO<br/>Publication Date 2008<br/>Format: Books<br/>Managing employee attitudes and behaviors in the tourism and hospitality industry / Salih Kusluvan, editor.ent://SD_ILS/0/SD_ILS:278072024-05-14T21:13:27Z2024-05-14T21:13:27Zby Kusluvan, Salih.<br/>Call Number 647.94068 MAN<br/>Publication Date 2003<br/>Format: Books<br/>Upselling products and services in tourism and hospitality [digital videorecording].ent://SD_ILS/0/SD_ILS:260862024-05-14T21:13:27Z2024-05-14T21:13:27Zby Seidel, Paul.<br/>Call Number TR DVD 380.14591 UPS<br/>Publication Date 2008<br/>Summary "The key to a successful, growing business is the ability of staff to successfully upsell products and services. But how do we do this? In this program we define a product, ask how a service differs from a product, examine the marketing concept and go through the process of upselling to add value and training staff to upsell. A valuable look at getting the most from products and services in this vital industry"--Container.<br/>Format: Other<br/>Australian journal of hospitality management.ent://SD_ILS/0/SD_ILS:212332024-05-14T21:13:27Z2024-05-14T21:13:27ZCall Number PER 647.9494 AUS<br/>Publication Date 2001 2000 1999 1998 1997<br/>Format: Other Other<br/>William Angliss Institute applications for degrees 2006 [electronic resource] /cWilliam Angliss Institute of TAFE.ent://SD_ILS/0/SD_ILS:245532024-05-14T21:13:27Z2024-05-14T21:13:27Zby William Angliss Institute of TAFE.<br/>Call Number WAIARC CD 378.945 WIL<br/>Publication Date 2006<br/>Format: Computer file<br/>Event managementent://SD_ILS/0/SD_ILS:246922024-05-14T21:13:27Z2024-05-14T21:13:27Zby Cognizant Communication Corporation.<br/>Call Number PER 658.456 EVE<br/>Publication Date 2024 2023 2022 2021 2020<br/>Format: Electronic Resources Other<br/><a href="http://www.ingentaconnect.com.ezproxy.angliss.edu.au/content/cog/em">Click here for online access</a><br/>How Should Niagara Region Respond to the Challenges it Faces and Find Solutions to Preserve and Develop its Tourism Industry? [electronic resource] : How Should Niagara Region Respond to the Challenges it Faces and Find Solutions to Preserve and Develop its Tourism Industryent://SD_ILS/0/SD_ILS:1571722024-05-14T21:13:27Z2024-05-14T21:13:27Zby Jayawardena, Dr Chandana.<br/>Call Number 974.798<br/>Publication Date 2008<br/>Summary The purpose of this e-book is to provide a backdrop to tourism challenges and solutions in the Niagara Region, and to present the key points discussed during the 2007 WHATT roundtable discussion in the Niagara Region, Canada. The rationale for the e-book is that the private sector and academia must work together in identifying the root causes for key problems and then find practical solutions. Often it is the public sector that leads this process, but it was felt that the private sector and academia should become proactive in finding practical solutions.<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=348636">Click here to view book</a><br/>Event management [Click on Catalog Record to access journal online]ent://SD_ILS/0/SD_ILS:252982024-05-14T21:13:27Z2024-05-14T21:13:27ZCall Number E-RESOURCE<br/>Publication Date 2024 2023 2022 2021 2020<br/>Format: Other Other<br/><a href="http://ezproxy.angliss.edu.au/login?url=http://www.ingentaconnect.com/content/cog/em">Click here for online access. William Angliss Institute of TAFE users only</a><br/>Handbooks / William Angliss Institute of TAFEent://SD_ILS/0/SD_ILS:232192024-05-14T21:13:27Z2024-05-14T21:13:27Zby William Angliss Institute of TAFE.<br/>Call Number WAIARC 378.945 HAN 2006<br/>Publication Date 2024 2023 2022 2021 2020<br/>Format: Other<br/>Australian case studies in strategic marketing / Michael D. Clemes and Gregory J. Brush.ent://SD_ILS/0/SD_ILS:2926492024-05-14T21:13:27Z2024-05-14T21:13:27Zby Clemes, Michael D., author.<br/>Call Number 658.800994 CLE<br/>Publication Date 2005<br/>Format: Books<br/>How to market your accommodation business effectively / written by Susan Briggs for VisitBritain.ent://SD_ILS/0/SD_ILS:1580202024-05-14T21:13:27Z2024-05-14T21:13:27Zby Briggs, Susan.<br/>Call Number 647.9441 BRI<br/>Publication Date 2007<br/>Format: Books<br/>The development and management of visitor attractions / John Swarbrooke.ent://SD_ILS/0/SD_ILS:240932024-05-14T21:13:27Z2024-05-14T21:13:27Zby Swarbrooke, John.<br/>Call Number 338.4791 SWA<br/>Publication Date 2002<br/>Format: Books<br/>Publisher description <a href="http://www.loc.gov/catdir/description/els031/2001043888.html">http://www.loc.gov/catdir/description/els031/2001043888.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/els031/2001043888.html">http://www.loc.gov/catdir/toc/els031/2001043888.html</a><br/>Olympic tourism / Mike Weed.ent://SD_ILS/0/SD_ILS:271412024-05-14T21:13:27Z2024-05-14T21:13:27Zby Weed, Mike.<br/>Call Number 796.48068 WEE<br/>Publication Date 2008<br/>Summary This is the first text to focus on the nature of Olympic tourism and the potential for the Olympic Games to generate tourism in the run up and long after the hosting of the Games. The awarding of the 2012 Olympics to London will see an increasing interest in the phenomena of organizing, managing and analyzing the issues.<br/>Format: Books<br/>Graduation award ceremony photos [picture] : 2007/2008 / William Angliss Institute of TAFE.ent://SD_ILS/0/SD_ILS:247362024-05-14T21:13:27Z2024-05-14T21:13:27Zby William Angliss Institute of TAFE.<br/>Call Number WAIARC 378.945 GRA 2007-2008<br/>Publication Date 2007<br/>Format: Books<br/>International encyclopedia of hospitality management / chief editor, Abraham Pizam.ent://SD_ILS/0/SD_ILS:276612024-05-14T21:13:27Z2024-05-14T21:13:27Zby Pizam, Abraham.<br/>Call Number 647.94068 INT<br/>Publication Date 2005<br/>Format: Books<br/>Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0726/2007390327-d.html">http://www.loc.gov/catdir/enhancements/fy0726/2007390327-d.html</a><br/>Working in a large resort [digital videorecording] : case study : Club Med on Lindeman Island.ent://SD_ILS/0/SD_ILS:263202024-05-14T21:13:27Z2024-05-14T21:13:27Zby Hayward, Nick.<br/>Call Number TR DVD 338.47919436 WOR<br/>Publication Date 2008<br/>Summary "Large resorts are very popular forms of tourism. Whether it be to relax on a beach, ski the snowfields or merely take a break from everyday life, resorts encompass a wide range of activities and services including accommodation, entertainment, meals and drink service. Each element of a resort is reliant upon the success of another element therefore effective organisational management is crucial to ensuring the resort can create an experience the guest is seeking, In this program we take an expert overview of the elements of successfully working in a resort."--Container.<br/>Format: Other<br/>Services marketing and management / Audrey Gilmore.ent://SD_ILS/0/SD_ILS:2288862024-05-14T21:13:27Z2024-05-14T21:13:27Zby Gilmore, Audrey.<br/>Call Number 658.8 22<br/>Publication Date 2003<br/>Summary Services Marketing and Management covers the core topics of services management in a concise and informative manner. The text: - provides an overview of the characteristics and underlying principles of delivering services in today's marketplace - places these underlying issues in the context of organisational frameworks and activities - discusses different services contexts including financial services, tourism, charities and museums.<br/>Format: Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=251392">Click here to view</a><br/>Managing world heritage sites / edited by Anna Leask and Alan Fyall.ent://SD_ILS/0/SD_ILS:235912024-05-14T21:13:27Z2024-05-14T21:13:27Zby Leask, Anna.<br/>Call Number 363.69 MAN<br/>Publication Date 2006<br/>Format: Books<br/>ASTA agency management : official publication of the American Society of Travel Agents. [electronic resource].ent://SD_ILS/0/SD_ILS:188682024-05-14T21:13:27Z2024-05-14T21:13:27Zby American Society of Travel Agents.<br/>Call Number ELECTRONIC RESOURCE<br/>Publication Date 2024 2023 2022 2021 2020<br/>Format: Electronic Resources<br/>Full text available: 2001-07-01 - 2002-11-01 <a href="http://infotrac.galegroup.com/itw/infomark/1/1/1/purl=rc18%5fITOF%5F0%5F%5Fjn+%22ASTA+Agency+Management%22">Available via InfoTrac to William Angliss of Institute of TAFE users only. Click here to access electronic journal.</a><br/>Research from the University of Florida Rosen College.ent://SD_ILS/0/SD_ILS:2904722024-05-14T21:13:27Z2024-05-14T21:13:27Zby Okumus, Dr Fevzi.<br/>Call Number 647.94068647.95068<br/>Publication Date 2008<br/>Summary This e-book includes tourism and hospitality papers from the University of Central Florida Rosen College. Papers look at human resource management and marketing.<br/>Format: Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=444091">Click here to view book</a><br/>Tourism : a modern synthesis / Stephen J. Page and Joanne Connell.ent://SD_ILS/0/SD_ILS:240902024-05-14T21:13:27Z2024-05-14T21:13:27Zby Page, Stephen, 1963-<br/>Call Number 338.4791 PAG<br/>Publication Date 2006<br/>Format: Books<br/>Introduction to hospitality management / John R. Walker.ent://SD_ILS/0/SD_ILS:239362024-05-14T21:13:27Z2024-05-14T21:13:27Zby Walker, John R., 1944-<br/>Call Number 647.94068 WAL<br/>Publication Date 2006<br/>Format: Books<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip069/2006007209.html">http://www.loc.gov/catdir/toc/ecip069/2006007209.html</a><br/>Hotel, lodging, restaurant and resort management : a service quality perspective / Percy K. Singh.ent://SD_ILS/0/SD_ILS:1527442024-05-14T21:13:27Z2024-05-14T21:13:27Zby Singh, Percy K., 1950-<br/>Call Number 647.94 SIN<br/>Publication Date 2006<br/>Format: Books<br/>Successful event management : a practical handbook / Anton Shone and Bryn Parry.ent://SD_ILS/0/SD_ILS:204422024-05-14T21:13:27Z2024-05-14T21:13:27Zby Shone, Anton.<br/>Call Number 658.456 SHO<br/>Publication Date 2004<br/>Summary "This is the essential guide for anyone who needs to know how to organize a special event: a festival, a celebration party, a media launch or an annual fete. The authors' combination of industry experience, expertise and a lively approach make this an ideal book for students of Events Management, Business, Tourism, Media Studies and related courses as well as being a valuable handbook for practitioners currently organizing events."--BOOK JACKET.<br/>Format: Books<br/>Adventure tourism : the new frontier / John Swarbrooke ... [et al.].ent://SD_ILS/0/SD_ILS:176532024-05-14T21:13:27Z2024-05-14T21:13:27Zby Swarbrooke, John.<br/>Call Number 338.4791 ADV<br/>Publication Date 2003<br/>Summary "Well-reasoned and succinct analysis of the development and nature of adventure tourism accompanies these studies, ensuring that Adventure Tourism: the new frontier is ideal for both undergraduate and postgraduate students of tourism, and for professionals involved in managing adventure tourism enterprises."--BOOK JACKET.<br/>Format: Books<br/>Sport and adventure tourism / Simon Hudson, editor.ent://SD_ILS/0/SD_ILS:183992024-05-14T21:13:27Z2024-05-14T21:13:27Zby Hudson, Simon.<br/>Call Number 338.4791 SPO<br/>Publication Date 2003<br/>Summary "A one-of-a-kind reference source, Sport and Adventure Tourism presents a comprehensive look of all facets of sport-related tourism and leisure management. Concise and easy to read, the book delivers incisive commentary from an international range of the foremost experts in the field. Essential for professionals and educators, this is a highly readable handbook for anyone interested in this dynamic part of the tourism industry."--BOOK JACKET.<br/>Format: Books<br/>Heritage : identification, conservation and management / Graeme Aplin.ent://SD_ILS/0/SD_ILS:170212024-05-14T21:13:27Z2024-05-14T21:13:27Zby Aplin, Graeme.<br/>Call Number 338.479194 APL<br/>Publication Date 2002<br/>Format: Books<br/>Ecotourism / David Weaver.ent://SD_ILS/0/SD_ILS:3118882024-05-14T21:13:27Z2024-05-14T21:13:27Zby Weaver, David B. (David Bruce), author.<br/>Call Number 338.4791 WEA<br/>Publication Date 2008<br/>Summary This book reflects contemporary developments in the field. Building on the strengths of the first edition, the text discusses the significance of ecotourism in the domestic and international tourism sectors. The origins, markets, venues and impact of ecotourism form the basis of the first part of the book. Business aspects of ecotourism, external environments, organisations and policies are examined in the second part of the book, along with special environments, such as islands, polar regions and indigenous territories, and distinctive activities, such as whale-watching and penguin-watching. The management of ecotourism is covered comprehensively and is illustrated by extensive industry and destination examples derived mainly from the peer-reviewed literature. A highlight of the book is a regional survey of ecotourism that offers comparative insights into ecotourism in Australia, the South Pacific, Asia, Europe, the Americas and Africa.<br/>Format: Books<br/>"Where the bloody hell are you?" [digital videorecording] : an introduction to tourism.ent://SD_ILS/0/SD_ILS:252392024-05-14T21:13:27Z2024-05-14T21:13:27Zby Collins, Cath.<br/>Call Number TR DVD 338.479194 WHE<br/>Publication Date 2007<br/>Summary "Tourism is a major economic force in Australia. It generates immense economic benefits and significant employment for communities but it can also have a severe negative impact when environmental and social considerations are not carefully planned for. To ensure a balanced and healthy sustainability, rigorous planning, development and management needs to occur. This program explores what those processes are and how they take account of many stakeholders. Featuring interviews with some of Australia's foremost tourism experts, this is an absorbing, richly illustrated and up-to-date examination of the issues vital to this powerful industry. Ideal as a foundation program for TAFE and tertiary students." -- container.<br/>Format: Other<br/>Archived advertisement online "So where the bloody hell are you?" <a href="http://nla.gov.au/nla.arc-56943">http://nla.gov.au/nla.arc-56943</a><br/>Tourism and Climate Change : Risks and Opportunities / Susanne Becken and John. E. Hay.ent://SD_ILS/0/SD_ILS:2746282024-05-14T21:13:27Z2024-05-14T21:13:27Zby Becken, Susanne, 1974- 1974-, author.<br/>Call Number 338.4791 BEC<br/>Publication Date 2007<br/>Summary The book provides a comprehensive discussion of the latest knowledge in the field of tourism and climate change. It is aimed at tourism practitioners and those with an academic interest in the fields of tourism management and climate change mitigation, adaptation and policy.<br/>Format: Electronic Resources<br/><a href="http://ebookcentral.proquest.com/lib/angliss/detail.action?docID=307310">Click here to view book</a><br/>The spread of yield management practices : the need for systematic approches / Fabiola Sfodera. (editor).ent://SD_ILS/0/SD_ILS:290462024-05-14T21:13:27Z2024-05-14T21:13:27ZCall Number 658.1554 SPR<br/>Publication Date 2006<br/>Summary "Yield Management, an effective technique for the optimisation of revenue, used to be the exclusive prerogative of large companies such as airlines. Today, it is also accessible to entrepreneurs in the hospitality, distribution and restaurant sectors. This book offers insights into the creation and implementation of a yield management system for such businesses and solutions to the organisational and managerial problems that its application entails. It is written by tourism researchers, entrepreneurs and tourism consultants as well as experts from software houses who have designed operational tools for a successful yield management."--BOOK JACKET.<br/>Format: Books<br/>Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0663/2005926778-d.html">http://www.loc.gov/catdir/enhancements/fy0663/2005926778-d.html</a>
Table of contents only <a href="http://www.loc.gov/catdir/enhancements/fy0824/2005926778-t.html">http://www.loc.gov/catdir/enhancements/fy0824/2005926778-t.html</a><br/>Festival & special event management / Johnny Allen ... [et al.].ent://SD_ILS/0/SD_ILS:274812024-05-14T21:13:27Z2024-05-14T21:13:27Zby Allen, Johnny.<br/>Call Number 658.456 FES<br/>Publication Date 2008<br/>Summary Festivals and special events have grown into a massive industry worldwide, generating billions of dollars for regional centers, states, and countries. Festival and Special Event Management provides a comprehensive overview of the theory and procedures essential to managing festivals and special events. Australian authors.<br/>Format: Books<br/>A host of opportunities : an introduction to hospitality management / Hubert B. Van Hoof ... [et al.]ent://SD_ILS/0/SD_ILS:238072024-05-14T21:13:27Z2024-05-14T21:13:27Zby Van Hoof, Hubert B.<br/>Call Number 647.94068 HOS<br/>Publication Date 2007<br/>Format: Books<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip065/2005037609.html">http://www.loc.gov/catdir/toc/ecip065/2005037609.html</a><br/>Critical issues in ecotourism : understanding a complex tourism phenomenon / James Higham (ed.)ent://SD_ILS/0/SD_ILS:270102024-05-14T21:13:27Z2024-05-14T21:13:27Zby Higham, James E. S.<br/>Call Number 338.4791 CRI<br/>Publication Date 2007<br/>Format: Books<br/>Leisure and recreation management / George Torkildsen.ent://SD_ILS/0/SD_ILS:241112024-05-14T21:13:27Z2024-05-14T21:13:27Zby Torkildsen, George<br/>Call Number 338.4791 TOR<br/>Publication Date 2005<br/>Format: Books<br/>Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0651/2004051173-d.html">http://www.loc.gov/catdir/enhancements/fy0651/2004051173-d.html</a><br/>Service quality in leisure and tourism / Christine Williams, John Buswell.ent://SD_ILS/0/SD_ILS:176232024-05-14T21:13:27Z2024-05-14T21:13:27Zby Williams, Christine, 1951-<br/>Call Number 338.4791 WIL<br/>Publication Date 2003<br/>Summary "This book aims to develop knowledge and understanding of the theories and principles of service quality within the context of leisure and tourism. It examines the characteristics of service delivery and their implications for the management of service quality in the leisure and tourism industry. Suitable for students, researchers and leisure and tourism professionals, it relates the nature of the consumer experience to the planning, design and management of service delivery and critically evaluates the various quality management methods, systems, techniques and approaches that can be applied to the leisure and tourism business environment."--BOOK JACKET.<br/>Format: Books<br/>Dimensions of the hospitality industry / Paul R. Dittmer.ent://SD_ILS/0/SD_ILS:1571092024-05-14T21:13:27Z2024-05-14T21:13:27Zby Dittmer, Paul.<br/>Call Number 647.94068 DIT<br/>Publication Date 2002<br/>Format: Books<br/><a href="http://www.loc.gov/catdir/toc/onix07/2001017913.html">Table of Contents</a>
<a href="http://www.loc.gov/catdir/description/wiley036/2001017913.html">Publisher description</a><br/>Communication skills for effective management / Owen Hargie, David Dickson and Dennis Tourish.ent://SD_ILS/0/SD_ILS:187842024-05-14T21:13:27Z2024-05-14T21:13:27Zby Hargie, Owen.<br/>Call Number 658.45 HAR<br/>Publication Date 2004<br/>Format: Books<br/>Journal of hospitality & tourism education / Council on Hotel, Restaurant, and Institutional Education.ent://SD_ILS/0/SD_ILS:226652024-05-14T21:13:27Z2024-05-14T21:13:27Zby Council on Hotel, Restaurant, and Institutional Education (U.S.)<br/>Call Number PER 647.94 JOU<br/>Publication Date 2024 2023 2022 2021 2020<br/>Format: Other Other<br/><a href="http://ezproxy.angliss.edu.au/login?url=http://www.tandfonline.com/toc/uhat20/current">Click here to access journal</a><br/>Elvis lives in Parkes [digital videorecording] / writer [and] director, Anthony Mullins ; producers, Noelene Hayes & Melissa Fox.ent://SD_ILS/0/SD_ILS:260202024-05-14T21:13:27Z2024-05-14T21:13:27Zby Mullins, Anthony.<br/>Call Number TR DVD 658.007994 ELV<br/>Publication Date 2006<br/>Summary "Despite the threat of bushfires, flood, public ridicule, financial loss, theft and outright exhaustion, a small band of devotees from the tiny rural town of Parkes have battled against the odds to create the biggest, and most unlikely , Elvis Presley Festival in Australia"--Container. Illustrates the process of planning, marketing and managing a successful event to promote tourism in a small rural town.<br/>Format: Books<br/>Travel and tourism : an industry primer / Paul S. Biederman ; with Jun Lai ... [and 4 others.].ent://SD_ILS/0/SD_ILS:3123662024-05-14T21:13:27Z2024-05-14T21:13:27Zby Biederman, Paul S., author.<br/>Call Number 338.4791 TRA<br/>Publication Date 2008<br/>Format: Books<br/><a href="http://www.loc.gov/catdir/toc/ecip079/2007002661.html">Table of contents only</a><br/>Culture and career development [electronic resource].ent://SD_ILS/0/SD_ILS:341782024-05-14T21:13:27Z2024-05-14T21:13:27Zby Johns, Nick.<br/>Call Number 647.95068<br/>Publication Date 2007<br/>Summary This e-book deals with aspects of culture and career development in hospitality and tourism management. Many studies have assumed the importance of cultural values and/or personality in the service orientation of individuals. The findings presented here, however, emphasize the importance of training and development in preparing individuals to give service. This is heartening to the industry, which faces increasing challenges through globalization and immigration. From these studies it seems that not only can the predisposition to service as a whole be fostered by training, but also front line<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=306212">Click here to view book</a><br/>Environment and tourism / Andrew Holden.ent://SD_ILS/0/SD_ILS:3118872024-05-14T21:13:27Z2024-05-14T21:13:27Zby Holden, Andrew, 1960- author.<br/>Call Number 338.4791 HOL<br/>Publication Date 2008<br/>Summary "The second edition of Environment and Tourism reflects changes in the relationship between tourism, society and the natural environment in the first decade of the new century. Alongside the updating of all statistics, environmental policy initiatives, examples and case studies, new material has been added. This includes two new chapters: one on climate change and natural disasters; and the other on the relationship between tourism and poverty. These themes have direct relevance not only to tourism but are reflective of the wider relationship between nature and society, a thesis that contextualises the book. Tourism is also analysed as an interconnected system, linking the environments of where tourists come from, with the ones they go to. Further issues addressed in the book include tourism's interaction with nature; economic opportunities for conservation; market failure that causes tourism to create environmental problems; environmental management and planning for tourism; environmental ethics; sustainable tourism and ecotourism; poverty and tourism; climate change, natural disasters and tourism."--BOOK JACKET.<br/>Format: Electronic Resources<br/>Prospects for Polar Tourism [electronic resource].ent://SD_ILS/0/SD_ILS:1549322024-05-14T21:13:27Z2024-05-14T21:13:27Zby Snyder, J.<br/>Call Number 910.911<br/>Publication Date 2007<br/>Summary This is one of the first books to account for the emergence of transfrontier conservation in Africa against international experiences in bioregional planning.<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=295117">Click here to view book</a><br/>Experiential Learning Exercises for Tourism and Hospitality Executive Training [electronic resource].ent://SD_ILS/0/SD_ILS:341852024-05-14T21:13:27Z2024-05-14T21:13:27Zby Woodside, Arch.<br/>Call Number 338.479105<br/>Publication Date 2007<br/>Summary The seven executive training exercises in tourism in this e-book form an important step towards developing a library of executive training exercises with solutions in tourism management. While in real-life problems and opportunities do not come with an explicit list of options to select from, the view adopted in developing these training exercises is that creating tourism management stories describing dilemmas with explicit options is a useful learning method located between lecturing and learning from case study without explicit options. The novice benefits from considering a list of explicit<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=328728">Click here to view book</a><br/>Introduction to management in the hospitality industry / Tom Powers, Clayton W. Barrows.ent://SD_ILS/0/SD_ILS:214692024-05-14T21:13:27Z2024-05-14T21:13:27Zby Powers, Thomas F.<br/>Call Number 647.94068 POW<br/>Publication Date 2006<br/>Format: Books<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0417/2004009419.html">http://www.loc.gov/catdir/toc/ecip0417/2004009419.html</a><br/>Tour:smart [electronic resource] : and break the band / Martin Atkins.ent://SD_ILS/0/SD_ILS:2391862024-05-14T21:13:27Z2024-05-14T21:13:27Zby Atkins, Martin, 1959-<br/>Call Number 780.2373 22<br/>Publication Date 2007<br/>Summary From packing the right equipment to keeping enough gas in the tank to get home, every aspect of making a successful tour with a band is addressed in this comprehensive guide. More than 100 luminaries and leading organizations from the world of touring&#x0097;among them Chris Connelly, Henry Rollins, the House of Blues, and the Vans Warped Tour, as well as club owners, tour managers, and even sex advisors&#x0097;provide handy insider know-how along with insight on mistakes commonly made by novice bands. Chapters address the nitty-gritty of touring, with instructions on how to secure venues and publicity, how to stay healthy on the road, and how to keep the budget in the black. Loaded with hundreds of years' worth of collective hands-on experience from those steeped in the music business, this is a must-have resource for creating an unforgettable tour.<br/>Format: Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=262885">Click here to view</a><br/>Indigenous ecotourism : sustainable development and management / Heather D. Zeppel.ent://SD_ILS/0/SD_ILS:236702024-05-14T21:13:27Z2024-05-14T21:13:27Zby Zeppel, Heather D.<br/>Call Number 338.4791 ZEP<br/>Publication Date 2006<br/>Summary "This volume reviews indigenous ecotourism as a special type of nature-based tourism and examines the key principles of conservation and community benefits from indigenous-owned and operated ecotourism businesses or joint ventures. It compares indigenous ecotourism in developed and developing countries and provides global case studies of indigenous ecotourism projects in the Pacific Islands, Africa, Latin America and Southeast Asia. The book analyses key factors and constraints for sustainable development of Indigenous ecotourism and explores the growing links between biodiversity conservation, ecotourism and indigenous rights. It will appeal to practitioners, researchers and students in ecotourism and sustainable tourism, indigenous studies, conservation, natural resource management and community development."--BOOK JACKET.<br/>Format: Books<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip065/2005037106.html">http://www.loc.gov/catdir/toc/ecip065/2005037106.html</a><br/>Introduction to management in the hospitality industry / Tom Powers, Clayton W. Barrows.ent://SD_ILS/0/SD_ILS:271622024-05-14T21:13:27Z2024-05-14T21:13:27Zby Powers, Thomas F.<br/>Call Number 647.94068 POW<br/>Publication Date 2003 2002<br/>Format: Books<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/wiley021/2001045582.html">http://www.loc.gov/catdir/toc/wiley021/2001045582.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/wiley036/2001045582.html">http://www.loc.gov/catdir/description/wiley036/2001045582.html</a><br/>Tourism and hospitality education and training in the Caribbean / edited by Chandana Jayawardena ; with a foreward by Rex V. Nettleford.ent://SD_ILS/0/SD_ILS:2321912024-05-14T21:13:27Z2024-05-14T21:13:27Zby Jayawardena, Chandana.<br/>Call Number 338.4791 22<br/>Publication Date 2002<br/>Format: Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=213985">Click here to view</a><br/>Introduction to management in the hospitality industry [electronic resource] / Clayton W. Barrows, Tom Powers.ent://SD_ILS/0/SD_ILS:341892024-05-14T21:13:27Z2024-05-14T21:13:27Zby Barrows, Clayton W.<br/>Call Number 647.068 BAR<br/>Publication Date 2008<br/>Summary Introduction to Management in the Hospitality Industry, Ninth Edition gives you the industry know-how and the management skills needed to thrive in all aspects of the field, from food service to lodging to tourism. In this latest edition, the authors have brought the text thoroughly up to date by featuring new and emerging companies, new technologies, and new ways of doing business. Covering everything from careers to operations to finance, the text offers the most comprehensive and engaging introduction to this exciting field possible.<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=335705">Click here to view book</a><br/>Marketing for hospitality and tourism / Philip Kotler, John T. Bowen, James C. Makens.ent://SD_ILS/0/SD_ILS:214512024-05-14T21:13:27Z2024-05-14T21:13:27Zby Kotler, Philip, 1931-<br/>Call Number 647.940688 KOT<br/>Publication Date 2006<br/>Summary "Philip Kotler, one of the world's foremost authorities on marketing, along with hospitality marketing experts John Bowen and James Makens bring their knowledge of the industry to the pages of Marketing for Hospitality and Tourism, Fourth Edition. The authors' understanding of the industry provides for a very readable and extremely practical text. The text has been both updated and refined over four editions. Introductory students and experienced managers alike will find this book a useful tool, providing a strong foundation for hospitality marketing decision-making and know-how." "Whether you are in marketing, sales, human resource management, food and beverage management, front of the house or back of the house operations, or general management, you are involved in marketing. This book takes an integrative approach to marketing - explaining the how and why of everyone's role in marketing."--BOOK JACKET.<br/>Format: Books<br/>Innovative communities : people-centred approaches to environmental management in the Asia-Pacific region / edited by Jerry Velasquez [and others].ent://SD_ILS/0/SD_ILS:2302442024-05-14T21:13:27Z2024-05-14T21:13:27Zby Velasquez, Jerry.<br/>Call Number 338.9507 22<br/>Publication Date 2005<br/>Format: Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=413417">Click to view here</a><br/>Managing Heritage and Cultural Tourism Resources : Critical Essays, Volume One.ent://SD_ILS/0/SD_ILS:3009152024-05-14T21:13:27Z2024-05-14T21:13:27Zby Timothy, Dallen J.<br/>Call Number 338.4791<br/>Publication Date 2007<br/>Format: Electronic Resources<br/><a href="https://ebookcentral.proquest.com/lib/angliss/detail.action?docID=4817013">Click here to view book</a><br/>The Caribbean [electronic resource] : from vulnerability to sustained growth / edited by Ratna Sahay, David O. Robinson, and Paul Cashin.ent://SD_ILS/0/SD_ILS:2434912024-05-14T21:13:27Z2024-05-14T21:13:27Zby Sahay, Ratna, editor.<br/>Call Number 330.9729 22<br/>Publication Date 2006<br/>Summary This book sets out the economic challenges facing the island nations of the Caribbean and presents policy options to ameliorate external shocks and embark firmly on a sustained growth path. While the countries of the Eastern Caribbean Currency Union that are the focus of the book have enjoyed a sustained period of price and exchange rate stability, they have been buffeted in recent years by adverse shocks, including the erosion of trade preferences, declines in official foreign assistance, and frequent natural disasters. Strengthening their growth performance will require design of a multifaceted strategy that integrates the Caribbean with the global economy, facilitates an economic transformation from agriculture to tourism, fosters greater regional cooperation, and preserves macroeconomic stability. This volume examines the critical issues that are part of that process, including fiscal and financial sector policy, management of external flows, trade integration and tourism, macroeconomic cycles and volatility, and the economic implications of natural disasters.--Publisher's description.<br/>Format: Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=449545">Click here to view</a><br/>Festival and events management : an international arts and culture perspective / edited by Ian Yeoman [and 4 others].ent://SD_ILS/0/SD_ILS:3118862024-05-14T21:13:27Z2024-05-14T21:13:27Zby Yeoman, Ian.<br/>Call Number 658.456 FES<br/>Publication Date 2004<br/>Summary This title explores the central role of events management in the cultural, tourism and arts industries. It includes international case studies of arts and leisure events, together with case studies from Europe, New Zealand, Australia and the USA.<br/>Format: Books<br/>The Great Barrier Reef : history, science, heritage / James Bowen and Margarita Bowen.ent://SD_ILS/0/SD_ILS:2261182024-05-14T21:13:27Z2024-05-14T21:13:27Zby Bowen, James.<br/>Call Number 578.7789476 22<br/>Publication Date 2002<br/>Summary This book provides a comprehensive cultural and ecological history of European impact on the Great Barrier Reef, from the early voyages of discovery to the most recent developments in Reef science and management. It accounts for the scientific, social and environmental consequences of European impact on the Reef.<br/>Format: Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=120655">Click here to view</a><br/>Handbook of hospitality human resources management / edited by Dana V. Tesone.ent://SD_ILS/0/SD_ILS:270462024-05-14T21:13:27Z2024-05-14T21:13:27Zby Tesone, D. V. (Dana V.)<br/>Call Number 647.0683 HAN<br/>Publication Date 2008<br/>Summary "Handbook of Hospitality Human Resources Management is an authoritative resource comprising an edited collection of papers, which review and discuss this crucial aspect of hospitality, whilst illustrating how theories and concepts can be applied to the hospitality industry. Written by internationally recognized practitioners and academics, this book provides thorough reviews and discussions. It is a must-read for hospitality researchers and educators, students and industry practitioners."--BOOK JACKET.<br/>Format: Books<br/>Strategic Sports Event Management [electronic resource].ent://SD_ILS/0/SD_ILS:1495562024-05-14T21:13:27Z2024-05-14T21:13:27Zby Masterman, Guy.<br/>Call Number 796.069<br/>Publication Date 2007<br/>Summary The hosting of sports events, be they large international events or smaller niche interest events, has huge and long-lasting impacts on the local environment, economy and industry.Strategic Sports Event Management: An international approach provides students and event managers in the industry with an insight into the strategic management of sports events of all scales and nature. The framework offers a planning process that can be used to firstly understand the importance of a strategic approach, and secondly how to implement strategies that can achieve successful sports events over the short<br/>Format: Electronic Resources<br/><a href="http://angliss.eblib.com.au/patron/FullRecord.aspx?p=294382">Click here to view book</a><br/>Fuzzy sets in management, economics, and marketing [electronic resource] / editors, Constantin Zopounidis, Panos M. Pardalos, George Baourakis.ent://SD_ILS/0/SD_ILS:2345502024-05-14T21:13:27Z2024-05-14T21:13:27Zby Zopounidis, Constantin.<br/>Call Number 658.4033 22<br/>Publication Date 2001<br/>Summary The rapid changes that have taken place globally on the economic, social and business fronts characterized the 20th century. The magnitude of these changes has formed an extremely complex and unpredictable decision-making framework, which is difficult to model through traditional approaches. The main purpose of this book is to present the most recent advances in the development of innovative techniques for managing the uncertainty that prevails in the global economic and management environments. These techniques originate mainly from fuzzy sets theory. However, the book also explores the integration of fuzzy sets with other decision support and modelling disciplines, such as multicriteria decision aid, neural networks, genetic algorithms, machine learning, chaos theory, and so on. The presentation of the advances in these fields and their real world applications adds a new perspective to the broad fields of management science and economics.<br/>Format: Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=235767">Click here to view</a><br/>Interpretation of cultural and natural resources / Douglas M. Knudson, Professor Emeritus of Forestry, Purdue University, Ted T. Cable, Professor of Park Management and Conservation, Kansas State University, Larry Beck, Professor of Outdoor Education and Environmental Interpretation, San Diego State University.ent://SD_ILS/0/SD_ILS:2896362024-05-14T21:13:27Z2024-05-14T21:13:27Zby Knudson, Douglas M., author.<br/>Call Number 363.69 KNU<br/>Publication Date 2003<br/>Format: Books<br/>The Sage handbook of hospitality management / edited by Bob Brotherton and Roy C. Wood.ent://SD_ILS/0/SD_ILS:303482024-05-14T21:13:27Z2024-05-14T21:13:27Zby Wood, Roy C., 1959-<br/>Call Number 647.068 SAG<br/>Publication Date 2008<br/>Format: Books<br/>Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0901/2007933010-d.html">http://www.loc.gov/catdir/enhancements/fy0901/2007933010-d.html</a>
Table of contents only <a href="http://www.loc.gov/catdir/enhancements/fy0901/2007933010-t.html">http://www.loc.gov/catdir/enhancements/fy0901/2007933010-t.html</a><br/>Advances in culture, tourism and hospitality research. Vol. 2 [electronic resource] / edited by Arch G. Woodside.ent://SD_ILS/0/SD_ILS:2509732024-05-14T21:13:27Z2024-05-14T21:13:27Zby Woodside, Arch G.<br/>Call Number 338.4791 22<br/>Publication Date 2008<br/>Summary This volume provides useful answers to the following questions: how do tourists go about seeking high novelty and yet return to the same destination year-after-year? How do some firms in the same industry end up embracing industrial tourism while other firms reject such business models? What simple and complex heuristics do freely-independent-travelers apply pre-trip and during the trip in deciding where to go and what to do? What metrics are useful for measuring the impact of activity-focused tourism on the well-being of regional areas? How do executive leadership styles affect employee satisfaction in international tourist hotels? What action and outcome metrics are useful for measuring performance management auditing and destination marketing organization planning and implementing?In terms of the first question, research on tourists' risk-handling behavior provides a useful framework for explaining their novelty seeking proneness. The first paper of the volume provides a complete research report on how tourists' risk-handling behavior explains contingencies in novelty seeking regarding repeat visits to a given destination. How executives process industrial tourism models depends on whether or not they view such enterprise development as a core or peripheral business. The second paper provides thick descriptions of alternative process approaches whilst the third reports a mixed-methods (interpretative and positivistic) research design to provide a thorough report on FITs' (fully independent travellers') pre-trip and trip thinking and doing behavior. This research approach shows how FITs take advantage of serendipitous opportunities to experience a number of locations, attractions, and activities that they had neither actively researched nor planned. The fourth paper applies the fields of travel research and community economic development (CED) within an ethnographic and survey research study on mural tourism which shows how tourism business models can be successful for nurturing CED. The following paper provides both evidence on how leadership styles affect the success of international hotel operations as well as templates on how to measure both leadership styles and subsequent impacts on hotel operations. The final paper includes a longitudinal case study of management performance audits of a government destination marketing organization (DMO) to illustrate the use of templates for measuring both auditor and DMO executives behavior and performance outcomes. As such, this paper concludes what is a diverse and engaging volume of Advances in Culture Tourism and Hospitality Research.<br/>Format: Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=512804">Click here to view</a><br/>People in nature : wildlife conservation in South and Central America / Kirsten M. Silvius, Richard E. Bodmer, and José M.V. Fragoso, editors.ent://SD_ILS/0/SD_ILS:2325152024-05-14T21:13:27Z2024-05-14T21:13:27Zby Silvius, Kirsten M.<br/>Call Number 333.95416098 22<br/>Publication Date 2004<br/>Summary This book reviews wildlife management and conservation in Central and South America. The book discusses the threats to biodiversity in this area including habitat fragmentation, development, ranching, tourism as well as hunting. The book contains contributions from many local Latin American authors who work there daily and are exposed to the numerous and unique issues that need to be taken into account when talking about conservation in Central and South America. Contributors:abundance and spatial distribution of Orinoco Crocodiles in the Cojedes River sy; Amazonas, Brazil, Aug.<br/>Format: Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=107245">Click here to view</a><br/>Tourism : Principles, Practices, Philosophies.ent://SD_ILS/0/SD_ILS:2114802024-05-14T21:13:27Z2024-05-14T21:13:27Zby Goeldner, Charles R.<br/>Call Number 338.479<br/>Publication Date 2008<br/>Format: Electronic Resources<br/><a href="http://ebookcentral.proquest.com/lib/angliss/detail.action?docID=3057805">Click here to view book</a><br/>E-Business : energy & facility management.ent://SD_ILS/0/SD_ILS:2210642024-05-14T21:13:27Z2024-05-14T21:13:27Zby Association of Energy Engineers.<br/>Call Number XX(221064.1)<br/>Publication Date 2001<br/>Format: Electronic Resources<br/><a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=e900xww&AN=65920">Click here to view</a><br/>