Signatura topográfica preferida
647.94068 CTH
Fecha de publicación
2010
Resumen
The Front Office Operations syllabus introduces you to the systems and procedures required for Front Office Operations. It provides an overview of the functions and supervisory aspects of the front office department. You will develop knowledge and skills in departmental procedures as well as understanding the key legislation. The syllabus includes key areas such as reservations procedures, check in and check out procedures, guest accounting and yield management reports, security and safety issues and guest services and communications.The Study Guide, which has been reviewed and endorsed by CTH
Formato:
Libros
Relevancia:
232702.0469
por
Baglieri, Enzo.
Signatura topográfica preferida
658.812
Fecha de publicación
2014
Resumen
This book presents latest research on the evolution of consumer services, as these services continue to become a larger part of the economy in the world. Four core focal points lead the central message of the book: first, the?convergence of back and front offices; second, placing the client as a fundamental input of services production and delivery process, and ''industrializing''?the?customers''?role?to?combine?efficiency?and experience; third, the constitution and role of inputs necessary for the configuration, production and delivery of the service,?with the crucial role?of ''operationalizi
Formato:
Recursos electrónicos
Relevancia:
0.1225
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por
Brown, Douglas.
Signatura topográfica preferida
641.300681
Fecha de publicación
2016
Formato:
Recursos electrónicos
Relevancia:
0.0927
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