Numéro de rayon préféré
647.94068 CTH
Date de publication
2010
Résumé
The Front Office Operations syllabus introduces you to the systems and procedures required for Front Office Operations. It provides an overview of the functions and supervisory aspects of the front office department. You will develop knowledge and skills in departmental procedures as well as understanding the key legislation. The syllabus includes key areas such as reservations procedures, check in and check out procedures, guest accounting and yield management reports, security and safety issues and guest services and communications.The Study Guide, which has been reviewed and endorsed by CTH
Format :
Livres
Pertinence:
232702.0469
par
William Angliss Institute of TAFE.
Numéro de rayon préféré
DVD 647.940068 FRO
Date de publication
2005
Résumé
This program covers topics such as taking and maintaining reservations, guaranteed and non-guaranteed reservations, changing and cancelling reservations, product knowledge, selling and up-selling, potential reservations problems, handling complaints and more.
Format :
Autre
Pertinence:
201684.1406
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par
Kasavana, Michael L., 1947-, author.
Numéro de rayon préféré
647.94068 KAS
Date de publication
2017
Résumé
The tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry"
Format :
Livres
Pertinence:
190152.8594
par
DeVeau, Linsley T., 1951-
Numéro de rayon préféré
647.94068 FRO
Date de publication
1996
Format :
Livres
Pertinence:
180402.9063
par
Kasavana, Michael L., 1947-
Numéro de rayon préféré
647.94068 KAS
Date de publication
2001
Format :
Livres
Pertinence:
180402.8906
par
Kasavana, Michael L., 1947-
Numéro de rayon préféré
647.94 KAS
Date de publication
2009
Format :
Livres
Pertinence:
180402.8750
par
Baker, Sue, 1952-
Numéro de rayon préféré
647.94068 BAK
Date de publication
1998
Format :
Livres
Pertinence:
164692.5313
par
Baker, Sue, 1952-
Numéro de rayon préféré
647.94068 BAK
Date de publication
1996
Format :
Livres
Pertinence:
164692.5313
par
Baker, Sue, 1952-
Numéro de rayon préféré
647.94068 BAK
Date de publication
2000
Format :
Livres
Pertinence:
158232.6719
par
Bardi, James A., 1947-
Numéro de rayon préféré
647.94068 BAR
Date de publication
2007
Résumé
"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology's role in the modernized front office." "Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today's front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition includes new sections on hotel risk management, security, and housekeeping management."--BOOK JACKET.
Format :
Livres
Table of contents http://www.loc.gov/catdir/toc/ecip064/2005033575.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005033575-d.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005033575-d.html
Pertinence:
0.1793
par
Chibili, Michael N., editor.
Numéro de rayon préféré
647.94068 MOD
Date de publication
2016
Format :
Livres
Pertinence:
0.1547
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