par
Saee, John.
Numéro de rayon préféré
647.94068 SAE
Date de publication
2006
Résumé
"This timely book examines cross-cultural managerial communication competence and its application within the service industry. Focusing particularly on the hospitality and tourism industry, John Saee examines the cross-cultural implications of competence across all managerial functions: planning, workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing." "This is the first detailed study - at a national level - of current psychological and sociological theories of intercultural communication, linked to an investigation of the management of cultural diversity in the workplace within a multicultural society, a study which has global implications. This cutting-edge research advances new modalities of best practice on managerial competence which can be equally applied to all other industries around the world confronted with cultural diversity in the workplace."--BOOK JACKET.
Format :
Livres
Table of contents only http://www.loc.gov/catdir/toc/ecip068/2006004796.html
Pertinence:
147312.0469
par
Edwards-Jones, Imogen.
Numéro de rayon préféré
647.94 EDW
Date de publication
2004
Format :
Livres
Pertinence:
3.4904
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par
Van der Wagen, Lynn.
Numéro de rayon préféré
647.94068 VAN
Date de publication
2003
Format :
Livres
Pertinence:
0.2261
par
Lucas, Rosemary.
Numéro de rayon préféré
647.940683 LUC
Date de publication
2003
Résumé
"Employment Relations in the Hospitality and Tourism Industries presents a detailed review of employment relations within a distinctive and significant part of the service economy. Uniquely combining employment relations and the hospitality and tourism fields, this book draws on recently published sources to give readers a comprehensive and internationally comparative perspective on the subject area." "Employment Relations in the Hospitality and Tourism Industries is an invaluable resource for anyone studying hospitality and tourism, industrial relations and human resource management."--BOOK JACKET.
Format :
Livres
Table of contents http://www.loc.gov/catdir/toc/ecip046/2003014694.html
Pertinence:
0.2041
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